Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Adaptedmind
535 Mission St.
94105 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Adaptedmind service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Adaptedmind: Easy Method
What is Adaptedmind
AdaptedMind is an online, subscription-based learning platform designed to provide adaptive math and reading lessons for children. It uses interactive elements and a tailored progression to match each learner’s level and pace, delivered through a web interface and mobile app.
How to cancel Adaptedmind
- On the AdaptedMind website or app: Sign in, go to your Account page (or Profile → Account in the app) and click the "Cancel Subscription" button to cancel online. For a how-to guide see joinchargeback.com.
- By email: If you have trouble cancelling online, send a cancellation request to info@adaptedmind.com (or support@adaptedmind.com) and keep the sent message as proof. See a related resource at joinchargeback.com.
- By phone: Contact AdaptedMind customer support and request cancellation. Reported numbers include 1‑888‑450‑6644 and 408‑345‑5282. If you call, note the date/time and the name of the agent who confirms the cancellation. (Source: joinchargeback.com.)
- By registered mail (recommended for disputed cases): Send a signed cancellation letter by registered mail (raccomandata A/R) to the corporate office (address below) and keep the mail receipt and tracking as proof of delivery.
What happens when you cancel
Cancellation typically stops automatic renewal at the end of the current billing period. Access to lessons may continue until the paid period expires, but AdaptedMind’s policy as reported by third-party sources indicates no prorated refunds or credits for partially used periods. You should receive a confirmation of cancellation; if you do not, treat the cancellation as incomplete and escalate by providing your documentation to the company or payment provider.
If you are charged after cancelling, keep records and contact AdaptedMind support first, then your bank to dispute the charge if necessary. Many users report delays or lack of clear confirmation, so documentation is important for any follow-up.
Will I get a refund?
Based on available third-party summaries, AdaptedMind’s policy indicates no prorated refunds or credits for partially used subscription periods and no refunds after the free trial ends. Some sources note that cancelling within the first 30 days might prevent renewal charges, but the official policy does not guarantee refunds beyond avoiding a future renewal. For details and examples reported by other users, see resources such as DonotPay and BobCutMag.
Adaptedmind plans and pricing
| Plan | Price (USD) | Approx. Price (CAD) | Period | Features |
|---|---|---|---|---|
| Web-based subscription (tier 1) | Approx. US$10 / month | ≈ C$13 - 14 | Monthly | Unknown (user-reported) |
| Web-based subscription (tier 2) | US$19.95 / month | ≈ C$25 - 27 | Monthly | Unknown (user-reported) |
| Web-based subscription (tier 3) | US$50 / month | ≈ C$65 - 70 | Monthly | Unknown (user-reported) |
Note: Pricing data above comes from user-reported sources and is shown in USD with approximate CAD equivalents. No verified official Canadian pricing information was available from primary sources.
Your consumer rights in Canada
Canadian consumers are protected by provincial consumer protection laws that can include cooling-off periods for certain purchases, rules about clear disclosure of fixed-term renewals, and protections against unfair billing practices. If AdaptedMind continues to charge you after you have properly cancelled, you may have recourse under your province’s consumer protection legislation to file a complaint or seek a remedy.
Because third-party reports show recurring issues with cancellation confirmations and continued charges, Canadians should act proactively: cancel well before renewal dates, retain all cancellation evidence (screenshots, emails, call notes), monitor bank or card statements, and contact their provincial consumer protection office or financial institution to dispute unauthorized charges under Canadian banking rules if necessary.
Customer experiences
Reviews are mixed. Many parents praise AdaptedMind for engaging, visually appealing lessons that adapt to a child’s learning pace, and for keeping students motivated using characters and rewards. These users credit the platform with helping to improve academic skills and engagement.
At the same time, several customers report problems: difficulty cancelling subscriptions and being billed for months after attempting to cancel, app or website glitches (freezes, lost progress), sudden jumps in difficulty, and content that some find confusing or not well suited to the expected age group. These negative reports are reflected on user-review sites and educator forums.
Documentation checklist
- Account screenshots showing subscription status and cancellation button or confirmation; timestamps included.
- Copies of any emails sent to or received from info@adaptedmind.com or support@adaptedmind.com.
- Phone call records: date, time, agent name, and notes; if available, call reference number.
- Registered mail receipt and tracking information if you send a signed cancellation letter to the corporate address.
- Bank or card statements showing charges and any disputed transactions.
Common mistakes
Common errors include assuming cancellation is complete without receiving and saving a confirmation, cancelling too close to the renewal date (which can leave little time to resolve errors before a charge posts), and failing to monitor the payment method after cancelling. For example, a parent might click “Cancel” in the app but not capture a confirmation screen; if a charge appears later, they lack the documentation to prove they cancelled. Another frequent issue is relying solely on verbal confirmation without recording the agent’s name and time of call.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online (Account page) | Typically no prorated refunds; cancelling prevents future renewal if processed | Medium - cancellation via site/app works for some but there are multiple reports of issues and missing confirmations |
| Email or Phone | Typically no refunds; may avoid future charges if cancellation is recorded | Medium - High - users report inconsistent responses and occasional continued billing after contact |
| Registered Mail to corporate office | No guaranteed refund, but provides strong written proof of cancellation date | Lower for proof - stronger documentation for disputes, though it may take longer to process |
After cancelling
After you cancel, save every confirmation, check your payment statements for at least one billing cycle, and follow up immediately if an unexpected charge appears. If you cannot resolve a post-cancellation charge with AdaptedMind, contact your bank or credit-card issuer to dispute the transaction and provide your cancellation evidence. Useful resources include user guides and complaint pages such as joinchargeback.com, consumer-help articles like DonotPay, and review summaries at Trustpilot, Sitejabber, and Common Sense. For provincial consumer protection guidance in Canada, contact your province’s consumer office or your financial institution for dispute procedures.
Address
Send registered cancellation letters (raccomandata A/R) to:
GloWorld, LLC
535 Mission St.
San Francisco, California 94105
United States