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I hereby notify you of my decision to terminate the contract relating to the Brainable service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brainable: Easy Method
What is Brainable
Brainable is an online platform that offers cognitive tests and related digital services, often promoted with a free trial or "test" that may lead to a paid subscription. The service markets access to test results and training tools, but available public information on Canada-specific pricing and terms is limited and largely derived from user reports.
How to cancel Brainable
- Cancel via support: contact Brainable support by email at support@brainable.com or by phone (if a number is shown in your account or receipts). Request a written confirmation of cancellation and the date the cancellation takes effect.
- Cancel via your account: log into your Brainable account, go to the subscription or trial section of the dashboard and select the cancel option; save screenshots showing cancellation and any confirmation messages.
- Send written notice: if other methods fail, send a registered letter (raccomandata A/R) to the vendor’s mailing address (see Address section below) asking for cancellation and confirmation of no further charges; keep a copy and the receipt of posting.
- If charged after cancelling, contact the payment provider (PayPal, your credit card issuer) to dispute the transaction and provide your cancellation evidence.
What happens when you cancel
According to available reports and vendor descriptions, cancellation typically takes effect at the end of the current billing period. You should retain access to the paid features until that date, and no further recurring charges should be applied after the cancellation takes effect. However, multiple user complaints indicate that some customers continued to see automatic renewals or ongoing charges despite attempting to cancel.
Account data and test results may be retained according to Brainable's privacy policy and terms of service; if you need deletion of personal data, request it explicitly when you cancel and keep written proof of the request.
Will I get a refund?
Some sources state Brainable advertises a 30-day money-back guarantee, meaning a refund may be possible if requested within that window. At the same time, many consumer reports claim refund requests are ignored or denied. Whether you will receive a refund depends on the vendor’s stated policy, the timing of your request, whether you can demonstrate unfair or deceptive practices, and the method of payment used.
If the vendor refuses a refund, you can escalate by disputing the charge with your payment provider (PayPal or your card issuer), filing complaints with consumer protection agencies, or pursuing alternative dispute resolution channels such as the Better Business Bureau. Keep in mind that outcomes vary and legal recourse can be difficult if the vendor’s terms do not clearly promise refunds.
Brainable plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Reported Recurring Subscription | C$27.88/month | Monthly | Access to IQ test results; details unconfirmed by official source |
Your consumer rights in Canada
Canadian consumer protection law emphasizes fairness and transparency, but there is no general 14-day cooling-off right for digital services once access has been provided. Your rights depend on the vendor’s advertised terms and whether conduct is deceptive or unconscionable under provincial law. If a subscription was renewed without clear consent or cancellation was made but charges continued, you may have grounds to dispute charges with your payment provider and file a complaint with your provincial consumer protection office.
Document any misleading claims, lack of clear cancellation instructions, or failure to honor advertised refund policies. These facts strengthen complaints to regulators or card issuers when seeking refunds or removals of recurring charges.
Customer experiences
Public reviews are mixed but include significant negative reports. Some users on Trustpilot have left positive ratings, yet many Canadian customers report unexpected charges following a "free test," difficulty finding clear cancellation options, and unresponsive customer support. Complaints on sites such as PissedConsumer and BBB describe recurring billing after cancellation attempts and problems obtaining refunds.
Positive reviews appear in the minority and often lack Canada-specific detail; negative feedback consistently flags unclear trial terms, small initial charges that convert to recurring subscriptions, and unsatisfactory customer service responses.
Documentation checklist
- Account username/email and subscription ID (if available).
- Copies/screenshots of the original offer, trial terms, and any checkout or consent screens.
- Receipts or bank/PayPal statements showing the charge(s) and transaction IDs.
- All communications with Brainable (emails, chat transcripts, call notes) and dates.
- Evidence of cancellation attempts (screenshots of dashboard cancellation, support emails, registered mail receipt).
Common mistakes
Many users make avoidable errors that complicate cancellations or refund requests. Examples include failing to save a cancellation confirmation (relying only on the visual "You have cancelled" without screenshot), not checking for small authorization charges before a trial converts to a subscription, and assuming in-app cancellation always stops billing without obtaining written confirmation. Another common mistake is waiting too long to contact the payment provider after noticing an unexpected charge - financial institutions often have time limits for disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Contact Brainable support (email/phone) | Uncertain - possible cancellation; refunds reported as inconsistent | Medium |
| Cancel via account dashboard | Uncertain - stops future renewals in many cases, refunds not guaranteed | Low |
| Registered letter to vendor (formal written notice) | Uncertain - creates strong paper trail; refund still depends on vendor policy | Medium |
| Dispute with payment provider (chargeback / PayPal dispute) | Possible - often the most effective route for recovered funds | High |
After cancelling
After you cancel, retain all documentation and monitor your payment method for any further charges. If an unexpected charge appears, initiate a dispute promptly with PayPal or your card issuer and submit the documentation from the checklist. You can also file complaints with consumer bodies and publish a factual review to warn others.
Helpful resources: Brainable reviews on Trustpilot (Canada), Better Business Bureau, PissedConsumer Brainable reviews, and a user-facing cancellation guide at takeonedigitalnetwork.com. For payment disputes, start at your card issuer or PayPal Canada. For federal issues and enforcement, see the Competition Bureau of Canada.
Address
If you opt to send written notice, send it by registered mail (raccomandata A/R) so you receive proof of delivery. Mail to:
ATH Digital LLC
311 N Robertson
Beverly Hills, CA 90211
United States