Opsigelses tjeneste Nr. 1 i United Kingdom
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Classace tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancellation Classace: Easy Method
What is Classace
Classace (also marketed as Class Ace) is a digital tutoring and classroom-assistant service delivered via a web platform and mobile apps. It offers subscription plans for individuals, parents, and multi‑student accounts and integrates with app stores for purchases on iOS and Android.
How to cancel Classace
- Apple App Store: If you subscribed through Apple's App Store, cancel through your Apple subscription manager - open the App Store on your device or visit your Apple ID subscriptions and turn off auto‑renew at least 24 hours before the period ends. See the app listing: Class Ace on the App Store.
- Google Play: If you subscribed via Google Play, cancel in Google Play Subscriptions (subscriptions are managed by Google). Guidance for canceling app subscriptions is available from the app’s support pages: How to cancel (Zendesk).
- Web (classace.io): If you signed up on the ClassAce website, log into your account at ClassAce, go to Account Settings or Subscription Management, and follow the prompts to cancel. If no self‑service option appears, contact ClassAce customer support through the site: ClassAce cancellation help.
What happens when you cancel
Cancelling a subscription typically stops future automatic renewals; you generally retain access to paid features until the end of the billing period you already paid for. Your account and any data associated with it will usually remain in place after cancellation unless you or the provider delete it - check ClassAce’s account settings or support for data‑retention policies. Credit purchases that are not subscriptions are handled separately.
Will I get a refund?
ClassAce does not publish a clear public refund policy. Cancellation normally prevents future charges but does not guarantee refunds for the current billing period. Platform purchases are subject to Apple’s or Google’s refund processes and merchant discretion. In Canada, refunds for digital subscriptions are uncommon unless required by the platform, agreed by the merchant, or if there was a billing error or deceptive practice; contact support or the platform to request a refund.
Classace plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 1 Student - Individual Monthly | C$7.99 | Monthly | Subscription for 1 student |
| Monthly Individual | C$19.99 | Monthly | Individual monthly subscription |
| Monthly Parent | C$24.99 | Monthly | Parent monthly subscription |
| 3 Students (presumably Monthly) | C$8.99 | Monthly | Subscription covering 3 students |
| Yearly - 3 Students | C$52.99 | Annual | Annual subscription covering 3 students |
| Yearly - 9/10 Students | C$134.99 | Annual | Annual subscription covering ~9 - 10 students |
Your consumer rights in Canada
Under Canadian consumer protection, there is generally no automatic 14‑day "cooling‑off" right for digital subscriptions purchased online or through app stores; statutory cooling‑off periods typically apply to in‑person contracts at a seller’s place of business. App Store and Google Play subscriptions are governed by Apple’s and Google’s terms: cancelling stops future billing but refunds are handled by the platform or merchant. Because ClassAce does not publish a specific refund policy, Canadian consumers may have limited automatic recourse for refunds unless there is a clear billing error, misrepresentation, or a platform‑level refund is granted.
Customer experiences
App Store reviews for the Class Ace app are positive in small sample sizes (e.g., a 4.8/5 rating from a few ratings), indicating user satisfaction with features for some customers. Independent trust‑rating sites have flagged classace.io with cautionary notes - one service gave a medium‑low trust score and labeled the site “controversial” or “risky.” These mixed signals suggest the product can work well for some users but that prospective subscribers should proceed carefully and keep records of purchases and communications.
Documentation checklist
- Account email and username; order or subscription ID (from ClassAce, Apple, or Google)
- Purchase receipt or invoice showing date and amount
- App store order number (Apple/Google) if subscribed via a mobile app
- Screenshots of subscription settings, billing entries, and any confirmation messages
- Notes of support requests (dates, agent names, ticket numbers)
Common mistakes
A frequent mistake is attempting to cancel a platform subscription through the ClassAce website when the purchase was made through Apple or Google - platforms require cancellation through their subscription managers. Another common issue is waiting until the renewal date; many users miss the 24‑hour window required by Apple to prevent an automatic charge. Finally, not saving receipts or order IDs makes refund or dispute requests harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; merchant discretion. Refunds are possible but not guaranteed. | Easy to cancel (use Apple Subscription Manager); refund process moderate (contact Apple). |
| Google Play | Refunds handled by Google; merchant discretion. Possible but not assured. | Easy to cancel (Google Play Subscriptions); refund requests handled via Google. |
| Web (ClassAce) | No published refund policy; refunds depend on merchant support response and discretion. | Moderate - cancel via account settings or contact support if self‑service is unavailable. |
After cancelling
After you cancel, keep confirmation of the cancellation and monitor your bank or card statements to ensure no unexpected renewals occur. If you purchased via the App Store, check the App Store listing; for Google Play or help with mobile subscriptions see the ClassAce support guidance: Zendesk cancellation article. For web subscriptions and direct support contact, see ClassAce’s help page: ClassAce cancellation help. If a refund is important and not granted, consider requesting a platform refund, escalating with the merchant, or contacting your payment provider for a dispute if there’s an unauthorized charge.
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