Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Coursera
381 East Evelyn Avenue
94041 Mountain View
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Coursera service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Coursera: Easy Method
What is Coursera
Coursera is an online learning platform that partners with universities and companies to offer courses, specializations, professional certificates and subscription plans. Learners can take individual courses with a one-time payment, subscribe to monthly plans, or purchase annual access such as Coursera Plus to receive certificates upon completion of eligible content.
How to cancel Coursera
- On the web: Sign in to your Coursera account, go to the "My Purchases" or billing/subscription page (or visit the Learner Help Center), locate the active monthly or annual subscription and follow the on-screen option to cancel; cancellation takes effect at the end of the current billing period and Coursera’s web terms state no refunds are issued after cancellation. See Coursera’s terms: coursera.org/about/terms.
- In-app (Apple App Store or Google Play): If you subscribed through a mobile app, cancel via your Apple ID subscriptions or Google Play subscriptions - Coursera cannot cancel or issue refunds for purchases processed through those stores, and their refund policies apply.
- If you need additional assistance, open a request via the Learner Help Center (support options are available there) and include your transaction details and screenshots.
What happens when you cancel
When you cancel a Coursera subscription purchased on the web, your access remains active until the end of the current billing cycle; recurring payments will stop and you will not be charged again. Coursera’s policy for web purchases states cancellation is effective at period end and refunds are not provided after cancellation. If you cancel an in-app subscription, the store’s policies determine the exact timing of access and billing. Course progress, certificates already earned and account data typically remain with your account; you should download or save any materials or certificates you need before any access changes if you are concerned about availability.
Will I get a refund?
Refund eligibility depends on the product and where it was purchased. For one-time course or specialization purchases made on the web, Coursera offers a full refund if requested within 14 days of payment or before you earn a certificate (whichever happens first); once a certificate is earned, no refund is available. Monthly subscriptions purchased on the web do not receive refunds after cancellation - access continues until the end of the billing cycle only. Coursera Plus annual subscriptions purchased on the web are eligible for a full refund if requested through the Learner Help Center within 14 days of payment; after that window, no refund is provided. If you purchased via the Apple App Store or Google Play, refunds and cancellations are handled by those platforms and Coursera’s refund policy does not apply. For Coursera’s terms see en-coursera.com/TermsAndConditions.html and coursera.org/about/terms.
Coursera plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Coursera Plus (Annual) | CA$537/year (≈CA$79/month) | Annual | Unlimited access to thousands of courses, professional certificates, and specializations |
| Individual Courses | C$50 - C$260 (per course) | One-time | Single course access with certificate |
Note: Canadian pricing for Coursera Plus is higher than USD equivalents, likely reflecting local currency conversion or regional pricing strategy. Other exact CAD prices (e.g., monthly Coursera Plus or Professional Certificates) were not publicly listed for Canada in 2024/2025.
Your consumer rights in Canada
Coursera serves Canadian users subject to Canadian consumer protection laws. You may have statutory rights - such as a 14‑day cooling‑off or right‑of‑withdrawal period - depending on federal or provincial law and how the sale was made. These statutory rights may give you options beyond Coursera’s stated refund policy. For clarity and to determine applicability to your situation, consult the Learner Help Center and review provincial or federal consumer protection resources; if in doubt, seek local consumer-protection guidance before assuming the provider’s policy is the only recourse.
Customer experiences
User reports are mixed. Some learners appreciate the course content and certificate value, noting a useful mix of lectures and quizzes and generally satisfactory course experiences. Many other users report frustration with billing and support: common complaints include difficulty cancelling subscriptions, unexpected charges after cancellation, confusion over free trials converting to paid plans, and perceived unresponsiveness or delays from support channels. These experiences suggest booking documentation and screenshots, and acting early in policy windows, improves the chance of a timely resolution.
Documentation checklist
- Order confirmation or receipt (email or account billing history)
- Transaction ID, payment date and amount (from your card or bank statement)
- Screenshots of subscription status, cancellation confirmation, and any error messages
- Copies of any communications with Coursera support (tickets, emails, chat transcripts)
- Certificate or proof of course completion (if earned) and the date it was issued
Common mistakes
Common errors include attempting to cancel a subscription through Coursera when the purchase was processed by Apple or Google (such purchases must be managed through those stores), expecting immediate refunds after cancelling a monthly plan (web subscriptions usually remain active until the period end and refunds are not provided after cancellation), and failing to save receipts or screenshots that document purchase dates and cancellation confirmations. Another frequent issue is assuming a free trial won’t auto-convert - always check the trial terms and the exact cancellation cut‑off date to avoid unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web subscription (monthly/annual) via My Purchases | No refunds after cancellation; access until billing period end. (See web terms.) | Moderate - cancellation is available online, but users report support delays and billing confusion. |
| One-time course or specialization (web) | Full refund if requested within 14 days of payment or before earning a certificate; no refund after certificate earned. | Moderate - policy is clear but requires prompt action and documentation. |
| Coursera Plus (annual, web) | Full refund if requested via Learner Help Center within 14 days of payment; otherwise no refund. | Moderate - use the Help Center within the 14‑day window. |
| In-app purchases (Apple App Store / Google Play) | Refunds handled by the store; Coursera does not control refunds for in-app purchases. | Varies - typically manage through Apple/Google account; refund approval depends on store policies. |
After cancelling
After you cancel, keep copies of confirmation screens and receipts. If you purchased on the web and believe you are eligible for a refund (for example, within a 14‑day window for one-time purchases or Coursera Plus), open a request via the Learner Help Center and include your documentation. For terms and policy reference links, see Coursera’s terms: coursera.org/about/terms and the terms and conditions at en-coursera.com/TermsAndConditions.html. If you purchased via Apple or Google, use their account subscription management and refund request processes. If you need to escalate a complaint, consider sending written correspondence (see address below) and include copies of all supporting documents.
Address
To escalate via registered/certified mail, address correspondence to:
Attn: Customer Service
Coursera, Inc.
381 East Evelyn Avenue
Mountain View, CA 94041
United States of America
Send by registered mail or certified mail (the equivalent of “raccomandata A/R”) and keep tracking and delivery confirmation for your records.