Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Craftsy
2955 Xenium Lane N, Suite 10
55441 Plymouth
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Craftsy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Craftsy: Easy Method
What is Craftsy
Craftsy is an online learning platform focused on crafts and creative hobbies (sewing, knitting, quilting, baking, and similar topics) that offers video classes, newsletters, and live events. Users can subscribe to a Premium membership for full access to the platform’s library and member benefits.
How to cancel Craftsy
- If you subscribed via the App Store (iOS): cancel through your Apple device’s Subscriptions settings - Craftsy cannot cancel App Store subscriptions for you. See step-by-step instructions at AppCutter - cancel App Store subscription.
- If you subscribed via Google Play (Android): open the Play Store app → Menu → Subscriptions → select Craftsy → Cancel subscription. Guidance is available at AppCutter - cancel Google Play subscription.
- If you subscribed directly via the Craftsy website: sign in to your Craftsy account, go to your account dashboard and look for Billing, Subscription, or Settings to cancel. If that’s not possible, contact Craftsy customer support by email or phone. General instructions are summarized at AppCutter - cancel via website. To cancel by postal letter, send a signed cancellation request to the corporate headquarters (see Address section below) and consider sending by tracked mail.
What happens when you cancel
When you cancel, your subscription will normally remain active until the end of the current billing period; you will generally retain access to Premium content through that paid period. Cancellation prevents future automatic renewals. Account data (such as class progress and purchase history) is typically retained according to Craftsy’s account and privacy policies; if you need deletions or exports, request that explicitly from support. If you cancel through a third-party store (Apple or Google), the store’s cancellation takes precedence and billing stops according to their scheduling.
Will I get a refund?
Craftsy’s general policy is that once you have been charged for the current billing period, refunds for the unused portion are not ordinarily offered. There have been isolated reports of refunds being granted on a case-by-case basis (for example via PayPal dispute resolution or direct support intervention), but the prevailing company practice appears to be “no refund” after billing. If you were charged in error or see unauthorized charges, you should contact the payment provider (Apple, Google, your card issuer or PayPal) as well as Craftsy support to pursue a chargeback or refund request.
Craftsy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Monthly (via App Store, USD) | US$7.99 - US$11.00 | Monthly | Full Premium access (video classes, newsletters, live events) |
| Premium Yearly (via App Store, USD) | US$97.00 - US$122.99 | Annual | Full Premium access (video classes, newsletters, live events) |
| Promotional First-Year Offers (USD) | US$0.25 - US$2.49 | Annual (first year) | Same Premium access, heavily discounted introductory rate |
| Approximate Canadian Charge (US$149/year plan) | ≈ C$238 - C$244 | Annual | Full Premium access (video classes, newsletters, live events) |
Your consumer rights in Canada
In Canada, consumer protection laws at both provincial and federal levels require clear disclosure of automatic renewals, cancellation procedures, and refund policies. The Competition Act and provincial Consumer Protection Acts generally require businesses to obtain informed consent for recurring charges and to provide clear cancellation methods. Practices such as hidden renewals, inadequate notice before charging, or making cancellation unduly difficult can be inconsistent with those requirements. If you believe your rights have been violated, you can raise concerns with your provincial consumer protection office or seek guidance from your payment provider.
Customer experiences
Reviews are mixed. Many users praise Craftsy’s content quality, expert instructors, and the variety of classes available; some reviewers also reported satisfactory technical support and prompt refunds in isolated cases (see user comments on Trustpilot Canada and related posts). Conversely, recurring complaints include surprise auto-renewals, unauthorized charges reported after cancellation, and difficulty obtaining refunds. Numerous users report poor customer service, missing cancellation confirmations, and frustration locating subscription settings (see Sitejabber and other review sites).
Documentation checklist
- Account email/username and the last 4 digits of the payment method used
- Subscription receipt or order confirmation showing the charge date and amount
- Screenshots of subscription settings showing which platform was used (App Store, Google Play, or Craftsy site)
- Cancellation confirmation (email or screenshot) or support ticket number
- Copies of any letters you send (with tracking number) if cancelling by postal mail
Common mistakes
Users commonly try to cancel on the Craftsy website when their subscription was set up through Apple or Google; that does not stop billing by the App Store or Play Store. Another frequent error is assuming cancellation is complete without saving or receiving a confirmation - always get and keep a confirmation message or screenshot. Some users expect automatic refunds after cancelling mid-period; Craftsy’s standard practice is usually not to refund already-charged billing periods. Finally, sending an untracked postal letter or not including account identifiers can delay processing when using mail-based cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple per their policies; Craftsy generally does not refund App Store charges directly | Low - cancel via device Subscriptions settings |
| Google Play (Android) | Refunds handled by Google Play per their policies; Craftsy generally does not refund Play charges directly | Low - cancel via Play Store app Subscriptions |
| Craftsy website (direct subscription) | Generally no refund after the current billing period has been charged; occasional case-by-case exceptions reported | Medium - cancellation available in account dashboard, but support can be slow or unresponsive per reports |
| Postal mail / phone / email to corporate | Same as website - generally no refund after charge; potential for case-by-case review | High - slower, requires proof of delivery and clear account identification |
After cancelling
Save any cancellation confirmations, support ticket numbers, and screenshots showing that you turned off auto-renewal. Monitor your bank or card statements for subsequent unauthorized charges. If charges continue after cancellation, contact your payment provider (Apple, Google, your card issuer, or PayPal) to dispute the charge and provide documentation. For step-by-step cancellation help see AppCutter cancellation guide. For reviews and reports from other users, see Trustpilot and Sitejabber. For broader context on refund practices see a review summary at ScoreBeyond.
Address
TN Marketing, LLC
2955 Xenium Lane N, Suite 10
Plymouth, MN 55441
United States