Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Downunder Horsemanship service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Downunder Horsemanship: Easy Method
What is Downunder Horsemanship
Downunder Horsemanship is an equine training brand that offers digital training kits, videos, memberships (No Worries Club), live events and an in-person Academy program. They sell physical goods through an online shop and distribute training content via apps and web platforms.
The organization provides subscription plans and one‑time purchases; specific return and cancellation rules differ by product type and by how the purchase was made (directly on their site vs. in‑app stores).
How to cancel Downunder Horsemanship
- Confirm where you purchased the product or subscription (Downunder Horsemanship website/shop, Apple App Store, or Google Play). In‑app purchases must usually be cancelled through the app store that billed you; Downunder Horsemanship documentation does not provide explicit App Store/Google Play cancellation guidance.
- If purchased on the Downunder Horsemanship site: sign in to your account and look for subscription or order settings; if you cannot cancel online, contact shop support via the FAQ/support pages: shop.downunderhorsemanship.com FAQ or downunderhorsemanship.com FAQ.
- No Worries Club: note the renewal rule - the membership renews automatically for another year unless you cancel; the site indicates you may cancel within 14 days after your renewal date to avoid further charges, so cancel before that renewal to prevent an additional yearly charge.
- For formal or disputed notices (especially from abroad), send written cancellation or dispute notices to the company’s mailing address by registered mail (raccomandata A/R) or email if provided.
What happens when you cancel
When you cancel a subscription or membership purchased directly, access to member‑only content generally stops either immediately or at the end of the current paid period depending on the seller’s practice; Downunder Horsemanship typically enforces renewal dates and access rules tied to payment. If you cancel an automatic renewal before it renews, you will usually retain access until the paid period ends.
Account and order data are usually retained by the company for recordkeeping and customer support. For purchases via Apple or Google, cancellation and access follow the app store’s rules - you may keep access through the end of that billing period as determined by the store.
Will I get a refund?
Refunds depend on product type and timing. Digital training kits and videos sold by Downunder Horsemanship are final sale and are not eligible for refunds. Most physical products (except saddles) can be returned within 14 days from the day after receipt, subject to a 10% restocking fee and return shipping/processing paid by the buyer; shipping and processing charges are non‑refundable. Saddles have stricter rules: inspect on arrival, notify within 5 days and return within 10 days if unused, clean and with tags for full credit; otherwise restocking fees may apply and return shipping is not refunded.
For the No Worries Club, cancelling prevents future automatic renewals but site guidance on pro‑rated refunds is not provided; to avoid a renewal charge cancel before the renewal. For Academy enrollments, once the Academy Agreement is signed and the initial payment processed, all payments (including application fees) are explicitly non‑refundable, although applicants have a 14‑day window to return the signed agreement to cancel enrollment before the slot is released.
If you purchased through the Apple App Store or Google Play, refunds and cancellation handling are governed by those stores’ policies rather than by Downunder Horsemanship’s site; contact Apple or Google for that process.
For disputes over faulty or misdescribed digital content in Canada, provincial consumer protection rules may apply - see the Canada consumer rights section below.
Downunder Horsemanship plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Basic No Worries Club | C$19.99/month or C$199.99/year | Monthly / Annual | 8 new digital training videos/year; quarterly digital No Worries Journal; up to 50% off products; app & website access |
| Premium No Worries Club | C$39.99/month or C$399.99/year | Monthly / Annual | All Basic benefits plus full training library access, extra digital kits & videos, print & digital Journal, discounts, Walkabout Tour tickets |
| Digital Kit (non-member) | C$599.99 (one-time) | One-time | Standalone digital training kit |
| Digital Kit (NWC member) | C$399.99 (one-time) | One-time | Discounted standalone digital training kit for club members |
| 6-week Academy Horse Program (Training) | C$7,500 | 6 weeks | Professional horse training |
| 6-week Academy Horse Program (Board) | C$1,650 | 6 weeks | Boarding during training |
Your consumer rights in Canada
Canadian consumer protection gives limited rights for digital content: once access to a digital product is granted, the right to cancel may not apply except where the product is defective or materially not as described. Provincial rules vary and may provide remedies if the digital content is faulty or misleadingly represented.
For physical goods, Canadian expectations often allow a roughly 30‑day return window for non‑faulty items sold directly, but sellers can set narrower policies; Downunder Horsemanship’s 14‑day return window for most goods is therefore more restrictive than many Canadian consumers expect. If you believe a product is faulty or the seller misrepresented it, contact your provincial consumer protection agency for guidance.
Customer experiences
User ratings for the Downunder Horsemanship app are generally positive: App Store shows a 4.5/5 from 14 ratings, and third‑party summaries report overall ratings around 4.2/5 from more reviews, with praise for content quality and ease of use. Customers appreciate the training material and service when the app and streams work reliably.
Negative reports include video freezing during key lessons (Fundamentals & colt starting) even for premium subscribers, and compatibility problems on certain streaming devices (for example Apple TV). These technical issues can frustrate paying users and may require support or platform updates to resolve.
Documentation checklist
- Order number / transaction ID and purchase date
- Account email used for purchase and screenshots of your account/subscription page
- Receipt or proof of payment (credit card statement, PayPal, app store receipt)
- Product photos (for physical items) showing condition, tags and packaging
- For saddles: inspection photos on arrival, date inspected, and evidence of unused/clean condition
- Signed Academy Agreement (if applicable) and date signed; any correspondence about return of the agreement
- Shipping tracking numbers and proof of return postage if you shipped an item back
Common mistakes
Customers often miss key timing rules: expecting a refund after the 14‑day return window for physical goods, or not inspecting saddles within the 5‑day notification and 10‑day return window. Another frequent error is failing to check whether the purchase was billed through the Apple App Store or Google Play; cancelling via the site will not stop an app store subscription.
Expecting refunds for digital training kits or video content is another common pitfall - those are listed as final sale. Finally, customers sometimes discard tags or packaging before confirming return eligibility; keeping tags and original packaging intact simplifies returns and reduces the risk of restocking fees.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store / Google Play subscription | Store handles refunds/cancellations; Downunder Horsemanship has no explicit app‑store guidance | Medium - requires contacting the app store and following their process |
| No Worries Club (site) | No explicit pro‑rated refund policy listed; cancel to avoid renewal; may cancel within 14 days after renewal date per site guidance | Low to Medium - canceling before renewal is straightforward via account or support |
| Digital training kits & videos | Final sale - no refunds | High - refunds generally not available |
| Physical products (general) | Returnable within 14 days from day after receipt; 10% restocking fee; buyer pays return shipping; shipping/processing non‑refundable | Medium - requires prompt action and paying return shipping |
| Saddles | Full credit if unused/clean/tags, notify within 5 days and return within 10 days; otherwise restocking fees may apply | High - strict timing and condition requirements |
| Academy enrollment | Payments non‑refundable after signing; applicants have 14 days to return signed agreement to cancel the slot | High - financial commitment with limited cancellation window |
After cancelling
After you cancel, save all confirmation emails, receipts and cancellation records. If you paid via Apple or Google, check the app store for cancellation confirmation and billing details. If a refund is owed and the seller does not comply, gather documentation and contact your payment provider (credit card or bank) to dispute the charge if appropriate, and consider contacting your provincial consumer protection agency for help with digital or cross‑border disputes.
Useful links: Downunder Horsemanship shop return policy: shop.downunderhorsemanship.com return policy; Academy FAQ: downunderhorsemanship.com FAQ; App Store listing: App Store - Downunder Horsemanship.
Address
For formal notices or returns (follow the seller’s return instructions first):
Downunder Horsemanship
254 S. Maestri Rd, Building 2, Suite 9
Springdale, AR 72762
United States
If sending a formal cancellation or dispute communication from abroad, consider using registered mail (raccomandata A/R) to ensure delivery and proof of receipt.