Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Elevate
PO Box 34161
20827 Bethesda
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Elevate service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Elevate: Easy Method
What is Elevate
Elevate is a mobile app that offers brain-training exercises and personalized practice to help users improve cognitive skills such as memory, focus, processing speed, and communication. It is available on iOS, Android, and via web purchases, and offers free trials and multiple paid subscription tiers for full Premium access.
How to cancel Elevate
- Web (Stripe): Open the Elevate app → Me → Settings → Account Status → Cancel service → follow prompts to cancel auto‑renewal. See the official instructions: How do I cancel my Elevate subscription?
- Apple App Store (iOS): Open iOS Settings → tap your Apple ID → Subscriptions → Elevate → tap “Cancel Subscription.” For refunds Apple handles the process (see below).
- Google Play (Android): Open the Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → Elevate → tap “Cancel subscription.”
- Important note: Uninstalling the Elevate app does not cancel your subscription. You must cancel through the platform where you purchased (Stripe/web, Apple, or Google). See Elevate’s terms: Elevate Terms
What happens when you cancel
When you cancel an auto‑renewing Elevate subscription your access to Premium features continues until the end of the current paid period; the subscription simply won’t renew at the next billing date. Cancellation stops future automated charges but does not automatically issue a refund. Your account data and progress typically remain available to you under the app’s standard data retention policies; if you later resubscribe your progress is usually restored to the same account. If you need explicit confirmation, save or screenshot any on‑screen cancellation confirmation and any emails you receive from the platform or Elevate.
Will I get a refund?
Refunds depend on the purchase platform and timing. Elevate states it can submit refund requests for Stripe/web purchases if requested within 30 days; you may be asked to provide identifying details such as the last four digits of the card used or an invoice number. Apple handles refunds for App Store purchases (Apple’s systems typically allow refunds and you can file at reportaproblem.apple.com), and Apple’s own policies can differ from Elevate’s. For Google Play purchases Elevate can submit refund requests within 30 days; if a request is unresolved you may need to contact Google Play support. See Elevate’s refund guidance: Does Elevate offer refunds?
Elevate plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | C$13.99 | Monthly | Full Elevate Premium access (monthly) |
| Annual Subscription with 7‑Day Trial | C$53.99 | Annual | Full Elevate Premium access, includes 7‑day trial |
| Elevate Premium (annual/bundled) | C$52.99 | Annual | Full Elevate Premium access |
Your consumer rights in Canada
Canadian consumers may have a statutory cooling‑off period for certain remote or digital purchases, commonly around 10 days under various provincial consumer protection laws, but applicability to in‑app subscriptions can vary by province and by the platform used to purchase. Apple and Google operate their own refund and dispute processes and often provide remedies that can exceed statutory minimums; Google sometimes grants refunds beyond 10 days at its discretion, and Apple’s processes are governed by Apple. Elevate’s stated refund and cancellation procedures follow the rules of the payment platform used; if you cannot resolve a dispute through Elevate, Apple, or Google, you may escalate to your provincial consumer protection agency or your payment card issuer to dispute charges.
Customer experiences
Public reviews are mixed. Many users praise Elevate for improving cognition, mental stimulation, and memory, and some report responsive customer service that corrected billing errors quickly. However, a number of reviewers report difficulty cancelling subscriptions and receiving repeated or unexpected charges after attempted cancellations. Complaints also reference confusion around free trials and auto‑renewals and occasional reports of duplicate charges or billing after purchase of lifetime access. These experiences suggest keeping clear records of purchases and cancellation confirmations is important.
Documentation checklist
- Account email and username used with Elevate
- Date of purchase and subscription start/renewal dates
- Receipt, invoice number, or order confirmation (screenshot or email)
- Last four digits of the payment card used (for Stripe/web refund requests)
- Platform of purchase (Apple App Store, Google Play, or web/Stripe)
- Screenshots of cancellation attempts, subscription pages, or error messages
- Bank or card statement lines showing the charge(s)
Common mistakes
One common error is assuming deleting or uninstalling the app cancels the subscription; it does not. Another frequent issue is cancelling the service in the app while the subscription was actually billed through Apple or Google - cancellation must be completed through the platform that processed the payment. Users also sometimes fail to save receipts or confirmation emails, which makes resolving disputes harder. If you cancel but don’t receive written confirmation (email or on‑screen), follow up and keep screenshots of your cancellation flow and any in‑app messages or timestamps.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Stripe) | Elevate can submit refund requests if made within 30 days; provide invoice info or last 4 card digits. | Low - Moderate (requires providing payment/receipt details to Elevate) |
| Apple App Store | Refunds handled by Apple (typically via reportaproblem.apple.com); Apple’s policies apply. | Moderate (must follow Apple’s process; timelines vary) |
| Google Play | Elevate can submit requests within 30 days; Google Play support may be involved if unresolved. | Moderate - High (may require follow‑up with Google Play support) |
After cancelling
After you cancel, save any cancellation confirmation, watch your bank or card statements for further charges, and keep communication records. If you need to request a refund for a recent charge, follow the guidance for your purchase platform and include the documentation from the checklist. Helpful links: Elevate cancellation instructions: How do I cancel my Elevate subscription?; Elevate refunds: Does Elevate offer refunds?; Apple refunds: reportaproblem.apple.com; Google Play support: Google Play refunds & purchases. If a charge remains after following these steps, consider contacting your card issuer to dispute the charge or filing a complaint with your provincial consumer protection agency.
Address
If you need to send written correspondence or a formal cancellation request by mail, Elevate’s public PO Box is: PO Box 34161, Bethesda, MD 20827, United States. There is no Canada‑specific physical address publicly listed; consider sending any mailed request by certified mail with return receipt to ensure delivery and keep a copy for your records.