Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Epic.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Epic: Easy Method
What is Epic
Epic Games is a digital games and services company that operates the Epic Games Store, publishes titles such as Fortnite, and runs subscription services (for example, Fortnite Crew and Epic! for children’s reading). It manages user accounts, in‑game purchases, and subscription billing across platforms; some subscriptions may be billed through third‑party stores (Apple App Store, Google Play) rather than directly by Epic.
How to cancel Epic
- Sign in to your Epic account at https://www.epicgames.com/account and go to the "Subscriptions" or "Transactions" section to cancel subscriptions billed by Epic directly. Follow the on‑screen cancel option and keep the confirmation email or screenshot.
- If the subscription was purchased through Apple (iOS) or Google (Android), open your device’s subscription manager (Apple ID subscriptions or Google Play subscriptions) and cancel there - Epic cannot cancel subscriptions billed by those stores for you.
- If you cannot cancel from your account or need help, contact Epic Support via their Help site and submit a request including your account email, order number, and a clear cancellation request: Epic Support.
- For disputes about charges or to request refunds, follow the support steps above and, if necessary, contact your payment provider or card issuer to dispute unauthorized or duplicate charges.
What happens when you cancel
When you cancel a subscription, future automatic renewals stop. In most cases you keep access to subscription benefits until the end of the current paid billing period; you are not billed again after that date. Purchases you already made (games, cosmetics, downloads) generally remain in your Epic account unless specifically removed.
Account information, purchase history, and profile data are retained by Epic under their privacy and data‑retention policies. If you want account deletion or data removal, you must request that separately via Epic’s privacy/settings pages or support; account deletion may affect access to purchased content and cannot always be undone.
Will I get a refund?
Refunds for subscriptions and purchases depend on Epic’s refund policy, applicable platform rules, and Canadian consumer protection law. Epic’s standard approach is to evaluate refund requests case‑by‑case; many digital purchases and consumed services are not automatically refundable. If your subscription was billed through Apple or Google, those stores handle refunds under their own policies.
Common exceptions where a refund is more likely include unauthorized charges, duplicate billing, or billing errors. To request a refund, submit a support request to Epic with evidence (receipt/order number, dates, and a clear reason). If the charge is unauthorized or the store billed incorrectly, you may also contact your card issuer to dispute the transaction.
Epic plans and pricing
| Plan | Price | Billing period | Features |
|---|---|---|---|
| Fortnite Crew | C$15.99 | Monthly | Includes the seasonal Battle Royale Battle Pass, monthly Crew Pack, Rocket Pass Premium, 1,000\u202fV\u2011Bucks, exclusive styles |
| Epic! Unlimited Plan | C$9.99 (approx.) | Monthly | Access to 40,000+ books, audiobooks, and videos for kids 12 and under |
Note: Epic Family pricing may be listed in USD (for example, US$13.99/month or US$84.99/year). Prices for Epic Games Store purchases often display in USD and are converted by your card issuer at purchase time; you may see exchange fees from your bank.
Your consumer rights in Canada
Canadian consumer protection for digital goods varies by province. Federal and provincial laws protect against unfair practices, false representations, and unauthorized charges. You generally have the right to dispute unauthorized transactions with your payment provider, and in some provinces you can seek remedies for defective goods or services. There is no single nationwide rule guaranteeing refunds for all digital content - rights depend on the nature of the purchase and provincial law.
If you believe a business has misled you or charged you without authorization, contact your provincial consumer protection office and your bank or card issuer promptly. Consider documenting communications and timelines in case you escalate the dispute.
Customer experiences
User reports are mixed: many customers find canceling a subscription simple when billed directly through Epic’s account settings, while others run into confusion when subscriptions were created through Apple or Google - users often attempt to cancel in Epic but remain billed by the store. Response times from Epic Support vary; some users receive timely help and refunds for billing mistakes, while others report longer waits for resolution. Clear documentation and knowing which platform billed you improves outcomes.
Documentation checklist
- Epic account email and username
- Order number(s) or transaction ID(s)
- Date and amount(s) charged (with currency)
- Payment method and last four digits of the card
- Platform used to purchase (Epic website, Apple App Store, Google Play)
- Screenshots of receipt, subscription page, or billing statement
- Any support reference numbers and copies of prior correspondence
Common mistakes
People often try to cancel in the wrong place: if the store (Apple or Google) billed the subscription, canceling inside the Epic website will not stop renewal. Another common error is not saving cancellation confirmation - always keep a screenshot or confirmation email. Users also sometimes assume cancelling will generate a pro‑rata refund; many subscriptions only stop future billing and do not provide partial refunds. Finally, forgetting to check child or family shared accounts can leave an active subscription in another profile.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Epic account (web) | Possible, subject to Epic policy and timing | Low to Medium |
| Cancel via Apple App Store (iOS) | Refunds handled by Apple; case‑by‑case | Low |
| Cancel via Google Play (Android) | Refunds handled by Google; case‑by‑case | Low |
| Contact Epic Support (email/ticket) | Possible for errors or unauthorized charges | Medium |
| Payment provider / bank dispute (chargeback) | Possible for unauthorized or erroneous charges | Medium to High |
After cancelling
After you cancel, verify you received written confirmation (email or on‑screen). Check your next bank or card statement to confirm no further charges occur. If you need a refund, use the support channels and keep all evidence. If you hit delays, you can escalate via your card issuer or a provincial consumer protection agency. For privacy or account deletion requests, use Epic’s privacy options or contact support.
Helpful links: Epic Support - https://www.epicgames.com/help/; Apple refunds (Canada) - Report a problem; Google Play refunds - Request a refund; Competition Bureau (Canada) - https://www.competitionbureau.gc.ca.
Address
Epic Games, Inc., Legal Department, ATTN: ARBITRATION OPT‑OUT, Box 254, 2474 Walnut Street, Cary, North Carolina 27518, U.S.A.