Cancellation Exponents: Step-by-Step Guide

What is Exponents

Exponents appears to be a company that provides exhibition, trade-show and display-related services and/or software products. Publicly available information about its specific cancellation and refund policies for Canadian customers is limited or not found in the company's help center or terms that are accessible online.

Because official policy documents were not located, the guidance below combines common subscription and platform procedures with practical steps to cancel and protect your consumer rights in Canada.

How to cancel Exponents

• Identify how you are billed (App Store, Google Play, credit card/website, or through a third party). If billed by Apple or Google, start with their refund/cancellation request pages; if billed via the Exponents website or invoiced, contact Exponents directly by email and keep records.
• If cancelling by email or web form, include: account email, order or subscription ID, date of last charge, clear request to cancel and, if desired, request for refund. Ask for written confirmation with a cancellation date.
• For postal cancellation or disputes, send a signed letter by registered mail with return receipt (raccomandata A/R) to the company address and keep a copy of the letter and the postal receipt.
• If you cannot get a response, escalate to the payment provider (bank or card issuer) to dispute unauthorized or recurring charges, and to the platform (Apple/Google) if billed through them.

What happens when you cancel

Outcomes depend on how your subscription was set up. Common possibilities are immediate termination of access, or access continuing until the end of the paid billing period. If Exponents manages your account, cancellation may stop future renewals but not automatically produce a refund unless their policy allows it. If billed through Apple or Google, access and billing follow the platform's subscription rules.

Data retention, backup and deletion policies vary by provider. Since no Exponents-specific policy was located, assume you should export any important data (files, contact lists, designs, reports) before cancelling. Request written confirmation of account closure and data handling if that matters to you.

Will I get a refund?

No official refund or return policy for Exponents in Canada was found in the publicly accessible documentation. That means refunds are uncertain and will depend on the method of purchase and any unwritten or internal company practices.

Typical scenarios: purchases made through Apple or Google are subject to their refund processes and timelines; purchases made directly may be refunded at the vendor’s discretion. If you believe a charge is unfair or incorrect, contact your payment provider (credit card company or bank) to inquire about a charge dispute or reversal.

Exponents plans and pricing

Your consumer rights in Canada

There is no single federal “14‑day cooling-off” rule that applies to all online purchases in Canada. Consumer protections vary by province and by the type of sale. Some provinces provide specific statutory cancellation periods for certain types of in-person or door-to-door agreements; online and digital purchases are generally governed by contract terms and platform rules rather than a universal federal cooling-off period.

If you believe a business has engaged in misleading practices, or you cannot obtain a refund for a legitimately faulty or misrepresented product, you can contact provincial consumer-protection authorities or consider a charge dispute through your bank. This guide does not replace legal advice - if you need formal help, consult a consumer-protection office or a lawyer.

Customer experiences

Public reviews are mixed. Some reviewers on Trustpilot praise responsiveness, design quality and professional support, noting positive experiences with trade-show services. Capterra reviews for a related Exponent case-management product highlight strong feature ratings and good customer service from users in Canada.

Negative reports include at least one Trustpilot complaint about damaged items and poor accountability for exhibition products, and a Scam Detector entry that flags the domain with a medium trust score. Other critiques on Capterra mention slow performance or usability issues for some users. These reports suggest variable experiences depending on the service or product involved.

Documentation checklist

• Account email and username, order/subscription ID, dates of charges, screenshots of billing, copies of invoices, your cancellation request (email or letter), any replies from Exponents, and proof of registered postal delivery if sent by mail.

Common mistakes

Common mistakes include assuming the vendor will automatically refund prorated amounts, cancelling without saving important account data, and not confirming if billing is through a platform (Apple/Google) versus directly with the company. For example, cancelling within an app but not through Apple’s subscription management may leave charges active; or sending an email without requesting a written confirmation can make it harder to prove cancellation later.

Comparative recap

After cancelling

Keep a copy of any cancellation confirmation and monitor your bank and card statements for recurring charges. If you were billed through Apple or Google, use their respective refund request pages. If billing was direct and the vendor does not cooperate, contact your card issuer to request a charge dispute.

Useful pages: Apple Report a Problem, Google Play Refunds, the Government of Canada consumer information page at Canada.ca - Consumer Protection, the Trustpilot Exponents page at Trustpilot - Exponents, a Capterra listing for Exponent Case Management at Capterra - Exponent Case Management, and a Scam Detector entry at Scam Detector - exponents.com.

Address

Exponents Insta India LLP, 901, Akruti Star, MIDC Central Rd, Andheri East, Mumbai 400093, India