Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Flocabulary
25 Washington St, Ste 547
11201 Brooklyn
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Flocabulary service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Flocabulary: Easy Method
What is Flocabulary
Flocabulary is an educational platform that uses music, videos and interactive activities - often hip-hop - style content - to support K - 12 teaching and learning. It provides lesson-aligned videos, quizzes, and resources designed to engage students and support various learning styles.
How to cancel Flocabulary
- Web (credit card): Log into your Flocabulary account, open "My Profile" → "Subscription Info", then click the "Cancel Subscription" button to complete cancellation. If you encounter problems, contact Flocabulary support for help and retain any confirmation screenshots or emails.
- App Store (iOS): If you purchased via Apple’s App Store, cancel through your Apple ID subscription settings (Settings app on iPhone/iPad or via Apple Support - subscriptions). Flocabulary cannot cancel App Store subscriptions for you.
- Google Play (Android): If you purchased via Google Play, cancel through Google Play → Subscriptions in the Play Store app or via your Google account subscriptions page. Flocabulary cannot cancel Google Play subscriptions for you.
What happens when you cancel
When you cancel, auto‑renewal is stopped so you will not be charged on the next renewal date. For web purchases, cancellation via your Flocabulary account generally prevents future billing but access commonly continues until the end of the current paid period; check your account for exact expiry. For App Store and Google Play purchases, platform rules determine the timing and effect of cancellation - these platforms control billing and access. If you need to preserve records, save any confirmation emails or screenshots and contact support promptly for assistance with account or data questions.
Will I get a refund?
For subscriptions purchased through Apple’s App Store or Google Play, Flocabulary cannot issue refunds; refund requests must be handled directly through Apple or Google according to their refund policies. For web purchases made directly with Flocabulary (credit card), Flocabulary’s Help Center provides cancellation instructions but does not publish a clear, public refund window. That means refunds for web purchases are not guaranteed and are typically decided case‑by‑case - contact Flocabulary support to request a refund and provide proof of purchase and reason. If you believe a charge is unauthorized or the service was not delivered as promised, you can also discuss options with your payment provider or consider a chargeback, keeping Canadian consumer protections and your bank’s rules in mind.
Flocabulary plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Flocabulary Lite - Teacher (web subscription) | approximately US$11.50/month (CAD equivalent varies) | Monthly | Access to 700+ videos, interactive activities, Week in Rap, playlists; Class Login for student access via shared link (results not stored) |
| Mobile App - Subscription (iOS/Android) | US$1.99/month | Monthly | Access to app content, free 1-week trial |
| App-embedded subscription (parent app review) | US$4.99/month | Monthly | Includes videos, quizzes, lyrics, vocabulary definitions |
Your consumer rights in Canada
Canadian consumer protections vary by province and by the nature of the purchase (digital service vs. app store transaction). If you purchased via Apple or Google, refunds and cancellations are governed by Apple’s or Google’s policies, not by Flocabulary. For web purchases, there is no visible, published 14‑day automatic cooling‑off right specific to Flocabulary; refunds for digital subscriptions are not universally guaranteed under federal or provincial consumer law unless there is a clear defect, misrepresentation, or failure to provide the service as advertised. If you encounter a problem, raise it first with Flocabulary support and supply documentation; if unresolved, you may pursue a chargeback through your payment provider or file a complaint with the relevant provincial consumer protection office. Keep in mind timelines and evidence requirements differ by bank and province.
Customer experiences
Teachers commonly praise Flocabulary for engaging, hip‑hop - based videos and effective student engagement. Users appreciate variety, support for auditory learners, and helpful lesson structure; some reports praise customer service for resolving billing errors. On the other hand, some users find the Lite tier too limited for regular classroom needs and consider pricing high for individuals. A few educators have expressed concerns about content appropriateness for younger students and note that careful selection or filtering may be needed.
Documentation checklist
- Account email and username used for Flocabulary
- Proof of purchase or receipt (email invoice, credit card statement, App Store/Google Play order number)
- Subscription ID or plan name and billing period
- Dates of charges and any relevant screenshots (subscription page, cancellation confirmation, error messages)
- All correspondence with support (emails or ticket numbers)
Common mistakes
Users often try to cancel in the wrong place - e.g., cancelling inside a web account when the subscription was bought through Apple or Google, which leaves the App Store/Google Play subscription active. Others assume cancellation triggers an automatic refund; platform rules typically separate cancellation from refund eligibility. Not keeping confirmation emails or screenshots is another frequent issue - without proof it is harder to contest charges. Also, using the wrong account (multiple teacher accounts or shared school accounts) can lead to cancelling the wrong subscription.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Flocabulary) | Refund policy not publicly stated; handled case‑by‑case - contact support to request refund | Moderate - requires contacting support and providing proof |
| App Store (iOS) | Refunds managed exclusively by Apple via App Store processes | Moderate - use Apple subscription/refund workflow; outcome subject to Apple policy |
| Google Play (Android) | Refunds managed exclusively by Google via Google Play processes | Moderate - use Google Play subscription/refund workflow; outcome subject to Google policy |
After cancelling
After you cancel, save any confirmation message or screenshot and monitor your payment method for future charges. If you need a refund for an App Store or Google Play purchase, use Apple’s or Google’s refund request process: for Apple, see Apple - request a refund or Report a Problem; for Google Play, see Google Play - request a refund. For web cancellations or billing disputes with Flocabulary, begin with the Help Center cancellation article (Flocabulary Help) and contact Flocabulary support. If you want formal proof of a mailed cancellation or dispute letter, consider sending it by registered mail so you have delivery confirmation.
Address
Flocabulary Attn: Customer Service
25 Washington St, Ste 547
Brooklyn, NY 11201
United States