Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Goldfish Swim School
2701 Industrial Row Dr.
48084 Troy
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Goldfish Swim School service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Goldfish Swim School: Easy Method
What is Goldfish Swim School
Goldfish Swim School is a franchised swim instruction provider focused on swim lessons for children from infancy through pre‑teen ages, offering group, semi‑private, private and specialty programs with scheduled weekly lessons and an annual membership structure. Locations operate on a membership‑and‑lesson model with options for prepaid packages and monthly billing.
How to cancel Goldfish Swim School
- Cancel an individual lesson: call the location, email your local desk, cancel online through your account, or use the mobile app before the lesson start time. For missed lessons you can request make‑ups - Goldfish allows up to 12 make‑up lessons per year requested up to one week in advance (availability not guaranteed).
- Cancel full membership/classes (withdraw): submit the official withdrawal form at least 30 days before your intended last lesson. If cancelling online, use the “Cancel Membership” option in your account; you will retain access to lessons and services through the 30‑day notice period.
- Document the cancellation: keep confirmations (screenshots, emails) and, if you send a withdrawal letter, consider registered mail so you have tracking and proof of delivery. The corporate headquarters address is available if you need to escalate (see Address section).
What happens when you cancel
When you submit a membership cancellation, Goldfish continues to provide lessons and access to services through the 30‑day notice period. Lessons scheduled during that window may still be used; make‑ups and lesson credits remain subject to local availability and the school's make‑up policy. Your online account will typically remain active for the notice period and then reflect the cancelled status after the 30 days.
Will I get a refund?
Goldfish Swim School’s published policy does not provide refunds for membership cancellations. Instead, members may continue to use lessons during the 30‑day notice period and may be able to transfer unused lessons to another family member or use them later, depending on location and the specific terms of a prepaid package. The company’s public materials do not advertise a statutory 14‑day cooling‑off refund right. In practice, administrative errors have been corrected in some cases (for example, refunds issued after an error was pointed out), so if you believe a refund is warranted you should document the issue and contact the location manager or corporate support.
Goldfish Swim School plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Group Lessons (Oakville) | C$32.50 / lesson | Per lesson (billed monthly) | Ages 4 months - 12 years, 30‑minute group class, 4:1 student‑teacher ratio (6:1 for baby classes), $30 annual membership fee applies |
| Independent Baby (Oakville) | C$42.25 / lesson | Per lesson (billed monthly) | Ages 24 - 35 months, 30‑minute class, 3:1 ratio, $30 annual membership fee applies |
| Swim Force (Oakville) | C$40.00 / lesson | Per lesson (billed monthly) | Ages 5 - 12 years, 1‑hour swim‑team style class, 7:1 ratio, $30 annual membership fee applies |
| Semi‑Private Lessons (Oakville) | C$63.50 / lesson | Per lesson (billed monthly) | Ages 3 - 12 years, 30‑minute 2:1 lessons, $30 annual membership fee applies |
| Private Lessons (Oakville) | C$96.00 / lesson | Per lesson (billed monthly) | Ages 3 - 12 years, 30‑minute 1:1 lessons, $30 annual membership fee applies |
| Finomenal Full‑Year (Oakville) | C$1,690.00 | Annual (52 weekly group lessons) | Waived membership fee, one free Jump Start Clinic, five drop‑in casual lessons, towel, swim bag, goggles OR reusable swim diaper |
| Swimsational Six‑Month (Oakville) | C$845.00 | 6 months (26 weekly group lessons) | Four additional drop‑in lessons, towel, swim bag, goggles OR reusable swim diaper |
| Finomenal Full‑Year (Stoney Creek) | C$1,560.00 | Annual (52 weekly group lessons) | Same bundle as Oakville; excludes taxes and mini‑program extras |
| Swimsational Six‑Month (Stoney Creek) | C$780.00 | 6 months (26 weekly group lessons) | Same bundle as Oakville; excludes taxes and mini‑program extras |
Your consumer rights in Canada
Goldfish’s published materials do not show an explicit statutory 14‑day cooling‑off right for memberships in Canada. Consumer protection rules vary by province and depend on whether a membership is treated as a continuous service, a prepaid contract, or a specific distance sale. Provincial consumer protection offices can provide definitive guidance for your situation; in some provinces there are rules about unfair contract terms, misleading representations and the right to remedies if services are not provided as described. If you believe the provider has breached its contract or misled you, you may be able to file a complaint with your provincial consumer protection office or seek a redress through small claims court.
Customer experiences
Customer reports are mixed. Many parents praise Goldfish locations for friendly, knowledgeable instructors, clean and heated facilities, and staff who are helpful with nervous or first‑time swimmers. Common positive notes include steady lesson structure and accommodating spaces. Criticisms include difficulty scheduling and using banked make‑up lessons, perceptions of limited in‑pool time for children, frustration with automatic monthly billing, and reports of customer service issues relating to refunds or program expectations. Individual experiences can vary by franchise location and staff.
Documentation checklist
- Completed withdrawal form (if cancelling membership) or screenshots of online cancellation
- Emails or message thread with location/corporate staff confirming cancellation or make‑up arrangements
- Receipts and payment records showing billed amounts and dates
- Schedule and booking records for lessons and any requested make‑ups
- Proof of delivery (registered mail tracking) if you mailed a withdrawal letter
- Notes on phone calls (date, time, person spoken to) and any error corrections made by staff
Common mistakes
Customers often assume a refund will be issued immediately when they cancel; Goldfish’s policy is to allow lessons through the 30‑day notice period rather than provide refunds. Another frequent error is missing the 30‑day withdrawal window or failing to submit the formal withdrawal form; verbal requests without written confirmation can complicate disputes. Parents also sometimes let banked make‑ups expire or not request make‑ups within the required timeframes, and they may not retain confirmation emails or tracking information when they send notices by mail.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel individual lesson (call/email/online/app before lesson) | No refund; can request make‑up (subject to availability) | Easy |
| Request make‑up lesson (up to 12/year, requested up to 1 week ahead) | No refund; lesson substituted if scheduled | Moderate (availability not guaranteed) |
| Cancel membership via account "Cancel Membership" option | No refund; services continue through 30‑day notice | Easy |
| Submit withdrawal form (in‑person/registered mail) | No refund; formal cancellation after 30 days; documented proof recommended | Moderate |
After cancelling
After you cancel, keep copies of all confirmations and track any remaining lessons during your 30‑day notice period. If you have disputes (billing, unused lessons, service quality), first raise them with the location manager and request written confirmation of resolutions. For additional information and to access forms or FAQs, see the Goldfish Swim School FAQ and local pricing pages: Goldfish Swim School FAQ, Oakville pricing & policies, and an independent step guide: How to cancel - AllPetsAdviser. If you need consumer protection assistance, contact your provincial consumer protection office for guidance on contractual and refund disputes.
Address
There is no publicly listed Canadian corporate address for cancellations. For escalation or registered‑mail submissions, use the franchisor headquarters address:
Goldfish Swim School Franchising, LLC
2701 Industrial Row Dr., Troy, Michigan 48084, United States