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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Gostudent service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gostudent: Simple Process
What is Gostudent
GoStudent is an online tutoring platform that connects students with private tutors for one-to-one lessons and subscription-based packages. The service offers trial lessons, per-lesson sessions, and subscription plans (often branded GoFlex), with booking, communication and cancellations managed through their website and in-platform chat.
How to cancel Gostudent
- For Tutor Contracts (web): You have a 14-day cancellation (right of revocation) from the contract date. To cancel within this period submit a clear declaration by logging into your account or use GoStudent’s sample cancellation form; you may also send a clear written statement. For GoFlex subscriptions via the web, log into gostudent.org, open your profile → Membership, click "Cancel membership", pay any displayed cancellation fee and confirm the cancellation. Follow on-screen prompts and retain confirmation screenshots/emails.
- For individual lessons: Ask your tutor to cancel via GoChat at least one hour before the scheduled lesson; after that time changes are generally not permitted unless the tutor agrees.
- For cancellations outside the 14-day period: extraordinary cancellations are allowed only in limited circumstances (severe long-term illness, at least three months of unemployment, relocation to a distant time zone, or inability to find a substitute tutor) and require documentary proof when submitted to GoStudent.
What happens when you cancel
When you cancel within an applicable cancellation window your access to scheduled lessons and future automatic renewals is stopped according to the contract terms. For subscriptions cancelled via the web, GoStudent will show confirmation and may require payment of a cancellation fee before finalising termination. Your account data (profile, past messages, lesson history) will remain subject to GoStudent’s data and privacy policies - you should export or save any records you need before they are removed. If you cancel while lessons remain booked, check the confirmation and tutor communication to confirm whether individual lessons will be honoured, rescheduled or refunded.
Will I get a refund?
If you cancel a Tutor Contract within the 14‑day cooling‑off period, GoStudent must refund all payments for unused credits promptly and at the latest within 14 days of receiving your cancellation, using the same payment method you used to pay. For a standard GoFlex subscription cancelled via the website, any refund (or processing of final balances) may take up to 21 working days depending on system and bank processing times. Refunds outside these standard cases (for example, extraordinary cancellations) are considered case-by-case and normally require supporting evidence; disputed or delayed refunds should be escalated to your payment provider and provincial consumer protection authority if they exceed the specified timeframes.
Gostudent plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Free trial lesson | Varies | App download and trial lesson free; availability may vary by region |
| Per-lesson (individual) | Varies | Third-party listings show per-lesson prices in USD (e.g., $21.99 - $27.49 USD); no official CAD pricing found for Canada (2024/2025) |
| GoFlex subscription | Varies | Subscription pricing and cancellation fee shown in account Membership area on the website |
| Tutor Contracts (credit bundles) | Varies | Credits purchased are refundable for unused amounts within the 14-day revocation period |
Your consumer rights in Canada
As a Canadian consumer you generally have a 14‑day "cooling‑off" right for many online and distance sales, allowing cancellation without giving reasons; provincial laws vary and may add protections such as rules on automatic renewals and required disclosure of contract length and renewal terms. If you encounter unexpected charges, unclear contract terms, or delayed refunds you may dispute transactions with your payment provider (credit card or bank) and file a complaint with your provincial consumer protection office. If GoStudent’s stated timelines (refund within 14 days for Tutor Contracts; up to 21 working days for GoFlex processing) are not met, escalate first with the company, then with your bank and your provincial regulator (and consider keeping all correspondence and proof of attempts to cancel).
Customer experiences
Many reviewers praise GoStudent tutors for positive attitudes, patient teaching, building rapport and improving students’ confidence and academic performance, and users often cite good organisation and attentive customer care. At the same time, a number of complaints mention billing problems (duplicate charges, overcharging for tutor-cancelled lessons, difficulty obtaining refunds), frustration with contracts perceived as difficult to cancel or poorly disclosed, and slow or unsatisfactory administrative responses. Social media reports include users who felt misled about contract length or who experienced billing after attempting to cancel; these mixed experiences suggest saving all confirmation emails and documenting every step if you expect to cancel or dispute charges.
Documentation checklist
- Account/contract confirmation or order number
- Payment receipts and credit card/bank statements showing charges
- Cancellation confirmation (screenshots, confirmation emails, in‑platform messages)
- Chat logs (GoChat) with tutor or support staff about lesson cancellations
- Proof required for extraordinary cancellation (medical certificates, unemployment notices, proof of relocation)
- Any emails or written notices from GoStudent acknowledging cancellations or refunds
Common mistakes
Common errors include waiting too long to cancel (missing the 14‑day window), attempting to cancel lessons directly with a tutor without following the platform’s web cancellation steps, not saving cancellation confirmations, and failing to capture or keep receipts and chat messages. For example, a parent who assumed a verbal message to a tutor cancelled a subscription may still be charged because the web "Cancel membership" process (and any displayed fee) was not completed; another common problem is assuming a refund is immediate rather than allowing the stated processing window (14 days or up to 21 working days for some subscription refunds).
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Tutor Contract (within 14‑day revocation) | Unused credits refunded within 14 days to original payment method | Low - straightforward if done within the 14‑day period |
| GoFlex subscription (web cancellation) | Possible refund or final accounting; processing may take up to 21 working days | Medium - must follow Membership cancellation steps and pay any displayed fee |
| Individual lesson (lesson-by-lesson) | Depends - no automatic refund if cancelled late; tutor must cancel via GoChat at least 1 hour prior | Low to Medium - depends on tutor agreement and timing |
After cancelling
After you cancel, keep copies of all confirmations and check your bank or card statements for the expected refund within the timelines above. If the refund is late, contact GoStudent support first, then your payment provider to lodge a dispute if necessary. For Canadian consumers, consider filing a complaint with your provincial consumer protection office if you cannot resolve the issue. Helpful links: GoStudent main site gostudent.org, Government of Canada consumer protection information canada.ca - Consumer Protection, and the Financial Consumer Agency of Canada fcac‑acfc.gc.ca. If you prefer formal mailed notice, send a registered letter with return receipt and retain the tracking and receipt as proof.
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