Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Great Courses Plus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Great Courses Plus: Easy Method
What is Great Courses Plus
Great Courses Plus (also marketed as The Great Courses Plus) is a subscription streaming service offering lecture-style video courses on topics such as history, science, literature, and personal development. The service provides unlimited streaming access to course libraries on web and mobile apps and offers trial periods for new subscribers.
How to cancel Great Courses Plus
- On the web (site): Sign into your account at the Great Courses Plus website and go to your account or subscription settings to cancel. If you cancel on the site you retain access through the end of your current billing period; cancelling during a free trial retains access until the trial ends and you will not be billed. See the Help Center FAQ: thegreatcoursesplus.com FAQ.
- Apple App Store (iOS): Manage or cancel the subscription through your Apple ID account (Subscriptions settings in iOS). Apple subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period; cancelling during a free trial retains trial access until it expires. See the App Store listing: Great Courses Plus on the App Store.
- Google Play (Android): Cancel via the Google Play Store app under My apps & games > Subscriptions (or Google Play Store > Subscriptions). The Help Center references Google Play cancellation steps; specific refund terms are not detailed in the company FAQ. See the Help Center FAQ: thegreatcoursesplus.com FAQ, and Google Play subscription help: Google Play Subscriptions.
- By mail (optional backup): If you want written proof, send a cancellation request by certified or registered mail (raccomandata A/R) to The Teaching Company Sales, LLC (d/b/a The Great Courses Plus), Attn: Customer Service, 4840 Westfields Blvd, Suite 500, Chantilly, VA 20151-2299, United States. Retain the mailing receipt for your records.
What happens when you cancel
If you cancel on the website you will retain access until the end of your paid billing period. If you cancel during a free trial, you will continue to have access until the trial expires and you will not be billed. App-store-managed subscriptions (Apple or Google Play) must be cancelled through the respective store and follow that store’s renewal/cancellation timing (Apple requires cancellation at least 24 hours before period end to avoid renewal). Cancelling generally stops future auto-renewal; it does not typically delete your account immediately, but access after cancellation depends on how the subscription was managed (site vs. store).
Will I get a refund?
Great Courses Plus states that payments for the service are non-refundable and that no refunds or credits are provided for partially used periods; their Lifetime Satisfaction Guarantee does not apply to the Plus service. The Terms of Use explain that refunds are generally unavailable, though the company may, at its sole discretion, offer a refund, discount, or other credit in particular cases. If you cancel during a free trial you will not be billed for the subscription period you cancelled in. See the Terms of Use for details: Great Courses Plus Terms of Use.
Great Courses Plus plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly | C$19.99 | Monthly | Unlimited streaming access via Great Courses Plus |
| Quarterly | C$44.99 | Quarterly | Unlimited streaming access via Great Courses Plus |
| Annual | C$149.99 | Annual | Unlimited streaming access via Great Courses Plus |
Your consumer rights in Canada
Great Courses Plus’s published policies do not expressly state a statutory 14-day refund right for Canadian consumers. Canadian consumer protection laws can provide rights for certain digital purchases and protections around automatic renewals, and provincial consumer protection agencies or federal rules may apply depending on the transaction and how the subscription was sold. The company’s internal “no refunds” policy does not necessarily override statutory consumer rights. If you believe your statutory rights apply, consider contacting your province’s consumer protection office, your payment provider (credit card or bank), or seeking specific legal advice. Keep in mind that platform purchases (Apple/Google) may be subject to the store’s own policies and remedies.
Customer experiences
Public reviews are mixed. Some long-term users praise the quality of course content and have reported helpful customer service during account issues. However, a number of complaints describe billing and refund disputes after promotional or auto-renewals, loss of previously available offline downloads after product changes, difficulties getting timely or satisfactory support, and instances where access or downloads stopped after a trial ended. Independent review sites and forums (Trustpilot, BBB, Reddit) reflect both positive and negative experiences - useful to review when deciding how to proceed and how much documentation to collect before and after cancelling. See examples: Trustpilot, BBB complaints, and a Reddit discussion: Reddit.
Documentation checklist
- Account email and username; order or subscription confirmation(s); billing receipts or credit card statements showing charges; screenshots of subscription or cancellation pages; dates and times of cancellation attempts; emails or chat transcripts with support; certified/registered mail receipt if you sent a written cancellation; App Store or Google Play subscription screenshots if cancelled there; any trial-start and trial-end confirmations.
Common mistakes
Common errors include cancelling in the wrong place (for example, cancelling on the website while the subscription was bought through Apple or Google Play - store-managed subscriptions must be cancelled through the store), missing the 24-hour window required by Apple to prevent auto-renewal, assuming a partial-period refund will be provided, and failing to keep proof of cancellation. Other problems reported by users include losing previously downloaded offline content after service changes, or noticing continued charges because the user left an old payment method on file. Always confirm which platform managed your subscription and keep confirmation screenshots or mail receipts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (site) | Generally no refunds; access retained through end of billing period; refunds only at company discretion | Easy |
| Apple App Store (iOS) | Refunds generally handled by Apple; must cancel at least 24 hours before period end to avoid renewal; refunds not promised by Great Courses Plus | Medium |
| Google Play (Android) | Refund terms not specified by Great Courses Plus; Google Play has its own refund procedures | Medium |
| Registered mail (written request to company address) | Company policy: payments generally non-refundable; mailing provides proof of notice but does not guarantee refund | Hard |
After cancelling
After cancellation, verify and save any confirmation messages or screenshots showing the subscription is cancelled and note the date your paid access ends. If you cancelled during a free trial you should retain access until the trial end and not be billed. If charges continue after cancellation, contact Great Courses Plus support and your payment provider immediately; you may dispute unauthorized charges with your bank or credit card issuer. Helpful pages: the Great Courses Plus FAQ (FAQ) and Terms of Use (Terms), Apple subscription management (Manage Apple Subscriptions), and Google Play subscription help (Google Play Subscriptions).
Address
The Teaching Company Sales, LLC (d/b/a The Great Courses Plus)
Attn: Customer Service
4840 Westfields Blvd, Suite 500
Chantilly, VA 20151-2299
United States