Cancellation service #1 in France
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Homer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Homer: Easy Method
What is Homer
Overview
Homer (HOMER Learn & Grow) is a subscription educational app and platform aimed at young children, offering phonics, interactive activities and personalized learning content. It is a paid digital subscription product operated through Homer’s websites and apps and governed by Homer’s Terms of Service and Cancellation Policy.
How to cancel Homer
- Sign in at the Homer product where you subscribed (web or app), open Account or Settings → Subscription or Membership, and follow the on‑screen Cancel or End Subscription instructions to stop automatic renewal.
- If you do not see an in‑product option, or want a formal notice, contact Homer support via the product’s Help or Contact page and request cancellation in writing; keep your support ticket or confirmation.
- If you prefer a formal legal notice, send a registered letter of cancellation to Homer’s legal address: Homerez SAS, 46 Rue Notre Dame des Victoires, 75002 Paris, France. Keep proof of mailing and delivery.
- If your subscription was purchased through Apple App Store or Google Play, cancel through that store’s subscription management (open the App Store / Google Play → your account → Subscriptions → cancel).
What happens when you cancel
When you cancel, your access continues through the end of the current billing period; Homer does not automatically cut access immediately. Homer’s published policy states that after cancellation account content is deleted from servers after 30 days and removed from backups within 60 days. Once cancelled, no further billing should occur for future periods.
Will I get a refund?
Homer’s Terms of Service state that subscription fees are non‑refundable unless otherwise required by law or issued at Homer’s discretion. The cancellation policy notes that Homer does not automatically prorate unused time, but they may consider fair refunds or credits on a discretionary basis in some cases. If you believe a refund is warranted (for example, you were charged after cancellation or the service was defective), contact support promptly and keep records of dates and confirmation messages.
Homer plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | C$9.99 | Monthly | Full access to HOMER Learn & Grow app, up to 4 child profiles, ad‑free, cancel anytime |
Your consumer rights in Canada
Canadian consumer protection rules can override a provider’s “no refund” clause in certain circumstances. Some jurisdictions provide a short cooling‑off period (commonly around 14 days) for digital subscriptions, and provincial laws (for example Ontario’s Consumer Protection Act or Quebec’s Law on Consumer Protection) may give you rights to cancel or obtain a refund if the digital content is defective, not as described, or if applicable cooling‑off periods apply. Check the specific legislation for your province to confirm time limits and remedies.
Customer experiences
Many parents report positive learning outcomes: reviewers praise the app’s phonics, interactive activities and ease of use, noting children often enjoy it and find it helpful. At the same time, there are recurring complaints in public reviews about cancellation or billing problems - some users report being charged after they thought they had cancelled and difficulty reaching customer service. Other negative points include limited challenge for older children, occasional app crashes or freezes, login/subscription errors, and unclear progression levels.
Documentation checklist
- Account email, username and subscription confirmation (receipt or invoice)
- Dates of subscription start, billing charges, and date/time you cancelled
- Screenshots or copies of cancellation confirmation, support ticket numbers, and any correspondence
- Proof of purchase method (card statement, App Store/Google Play receipt) and proof of registered letter delivery if mailed
Common mistakes
Common errors include assuming cancellation was completed without saving or noting a confirmation, cancelling in the wrong place (for example cancelling in the app but not the app store if the store manages the subscription), and failing to keep receipts or support ticket numbers. Customers sometimes wait too long to raise a billing dispute, which can reduce options for discretionary refunds; others neglect to send a formal request when required for legal or corporate accounts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in‑product / web account | Unlikely (Terms: no refunds except by law or at Homer’s discretion) | Low (self‑service) |
| Send registered letter to legal address | Unlikely to force refund, but creates formal record (useful for disputes) | Medium (requires preparation and proof of delivery) |
| Contact support requesting discretionary/prorated refund | Possible (Homer may issue refunds or credits at its discretion) | Medium - High (may require follow‑up and supporting evidence) |
After cancelling
After you cancel, keep your confirmation and monitor your payment method for any unexpected charges. If you are charged after cancellation, contact Homer support immediately with your documentation. To review Homer’s legal terms and cancellation details, see the Terms of Service and Cancellation Policy pages linked below. For information about provincial consumer rights, consult the Ontario and Quebec consumer protection pages or general federal guidance on consumer issues.
Official pages (examples): Homer Terms of Service, Homer Cancellation Policy, Ontario consumer protection, Quebec Office of Consumer Protection, Government of Canada - Consumers.
Address
Homerez SAS, 46 Rue Notre Dame des Victoires, 75002 Paris, France