Cancellation service N°1 in ITALY
Contract number:
To the attention of:
Cancellation Department – Im Academy
VIA POLA 11
20124 MILANO
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Im Academy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Im Academy: Easy Method
What is Im Academy
Overview
IM Academy (also marketed as IM Mastery Academy) is an online education platform offering courses and live training focused on financial markets such as Forex, high-frequency (HFX) trading, and digital currencies (DCX). It operates by selling enrollment plus recurring subscription access to course content, tools and community resources.
The company offers multiple access options and accepts payments through direct account billing, app stores and third‑party providers; cancellation and refund processes depend on the channel used to purchase.
How to cancel Im Academy
- Direct account cancellation - Log in to your IM Academy account, go to Account Settings or Subscription/Billing, and follow the cancellation steps. To avoid being charged for the next billing cycle cancel at least 24 hours before your next billing date; you will retain access until the end of your paid period. For a step-by-step guide see JoinChargeback’s IM Academy cancellation guide.
- Google Play purchases - Open the Google Play app on the device used to subscribe, tap your account icon > Payments & subscriptions > Subscriptions > IM Academy, and follow the prompts to cancel.
- PayPal purchases - Log in to your PayPal account, go to Settings > Payments > Manage automatic payments (or Recurring payments), find IM Academy and cancel the automatic payment profile.
- Third‑party vendor purchases - If you purchased via another merchant or reseller, log in to that vendor’s account and follow their cancellation procedure for IM Academy subscriptions.
- Formal postal termination (international/legal) - If you need a formal written termination, send a registered postal termination request (raccomandata A/R) addressed to IM MASTERY ACADEMY ITALY S.R.L., VIA POLA 11, 20124 MILANO, ITALIA and retain the postal receipt as proof of delivery.
What happens when you cancel
When you successfully cancel, IM Academy typically prevents further automatic renewals while allowing you to keep access to paid content until the end of your already‑paid billing period. You should receive a confirmation of cancellation by email or within your account; keep that confirmation as evidence.
Account data (profile, course progress) is usually retained for a period according to IM Academy’s policies; if you later resubscribe your access may be restored. If cancellation is not processed correctly, contact the company immediately and save records of your attempts to cancel.
Will I get a refund?
Refund outcomes vary by purchase channel and timing. Reported user experiences indicate refunds from IM Academy (when issued) can take up to 30 days to appear on a credit card statement. If you cancelled within any stated refund window and are entitled to a refund, expect processing delays of days to weeks depending on banking and payment processors.
If you bought through Google Play or PayPal, the platform’s refund policies and processes may apply; you may need to request refunds through those platforms. If IM Academy refuses or delays a refund you believe you are owed, document communications and consider disputing the charge with your payment provider or raising the matter with consumer protection authorities.
Im Academy plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| FRX Academy (Forex) | ≈ C$315 enrollment + C$235 / month | Enrollment fee + Monthly subscription | Access to Forex (FRX) course |
| Elite Academy (Bundle of FRX, HFX, DCX) | ≈ C$435 enrollment + C$370 / month | Enrollment fee + Monthly subscription | Access to Forex, HFX, Digital Currency courses |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that require clear disclosure of recurring charges and accessible cancellation mechanisms. Businesses must make renewal terms clear and typically must allow an easy way to cancel digital service subscriptions.
If IM Academy does not honour cancellations or delays refunds, Canadian consumers can contact the Canada Anti‑Fraud Centre, the relevant provincial consumer protection office, or dispute charges directly with their payment provider (credit card issuer, PayPal or Google Play). Keep records of all communications and transaction receipts when escalating your complaint.
Customer experiences
Reviews are mixed. Positive reviewers on platforms such as Trustpilot praise IM Academy for high‑quality educational content, live sessions, and supportive educators, and some note improvements in customer support responsiveness.
Negative feedback commonly mentions continued billing after attempted cancellation, technical issues (app errors, blank screens), unexpected pricing or repricing of products, and concerns about community culture. These mixed reports underscore the importance of keeping documentation of cancellations and monitoring billing after terminating a subscription.
Documentation checklist
- Account email and username used to subscribe
- Subscription invoices or receipts showing payment dates and amounts
- Last four digits of the payment card or PayPal transaction IDs
- Screenshots or saved copies of cancellation attempts, confirmation pages or emails
- For Google Play/PayPal: screenshots of the subscription page or PayPal automatic payment profile
- If you send registered mail: the raccomandata A/R receipt and proof of delivery
Common mistakes
Many problems arise from simple mistakes: cancelling too close to the renewal date (less than 24 hours), cancelling the wrong purchase channel (for example cancelling an account on the website while the subscription is billed through Google Play), or failing to keep proof of cancellation. Another frequent issue is assuming a single cancellation attempt is sufficient without checking for a confirmation email or account status change.
Example: a subscriber who cancels on the website but paid through PayPal may still be billed because the PayPal automatic payment profile was not cancelled. Always verify the method used for billing and retain evidence of cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Account settings (IM Academy website) | Refunds possible depending on policy; processing can take up to 30 days | Low |
| Google Play subscription | Refunds handled by Google; timing and eligibility vary | Low - Medium |
| PayPal automatic payments | Merchant-dependent; PayPal can stop future payments; refunds vary | Low - Medium |
| Third‑party vendor | Varies by vendor policy; may take longer | Medium - High |
| Registered postal termination (raccomandata A/R) | Formal notice establishes proof of termination but does not guarantee an immediate refund; may help in disputes | High |
After cancelling
After you cancel, monitor your bank and card statements for at least one full billing cycle to confirm no further charges occur. Save the cancellation confirmation and any replies from IM Academy. If you do not receive a confirmation or are charged after cancellation, contact IM Academy support immediately, open a dispute with your payment provider, and consider filing a complaint with consumer protection authorities.
Helpful resources: IM Academy cancellation walkthroughs and user‑shared tips are available at JoinChargeback; Google Play subscription management is at Google Play Subscriptions; PayPal automatic payments information is at PayPal recurring payments; for fraud or unresolved issues contact the Canada Anti‑Fraud Centre and your provincial consumer protection office.
Address
IM MASTERY ACADEMY ITALY S.R.L., VIA POLA 11, 20124 MILANO, ITALIA