Cancellation Issa: Easy Method

What is Issa

ISSA (International Sports Sciences Association) is an organization that provides online fitness education, certifications, and continuing-education products. Their offerings include Core Courses and Specializations, exam-based certifications, CEUs, and various prep subscriptions and add-ons aimed at fitness professionals and students in Canada and internationally.

ISSA operates on a voluntary set of terms that define cancellations, refunds, and product eligibility; these are distinct from statutory consumer protections in Canada and are set out on ISSA’s website.

How to cancel Issa

• Within 7 days of purchase you can request cancellation for ISSA Core Courses and Specializations provided you have not attempted the final exam; submit your request via the support channel or support email listed on ISSA’s Help Center: ISSA Help Center - Cancellation Policy. Include your full name, order number, course name, purchase date and a clear statement requesting cancellation.

What happens when you cancel

If your cancellation is accepted under ISSA’s stated terms, your course access will be ended and any future recurring payments for that product will be stopped. Access termination may be immediate; any progress, course data or access to course materials is typically revoked according to ISSA’s internal rules. Cancellation does not necessarily remove records of enrollment and ISSA may retain account records for administrative and compliance purposes. If you have a subscription that renews automatically, cancelling within the allowed window prevents renewal charges; outside that window, refunds and reversals are not available.

Will I get a refund?

Refund eligibility is limited. ISSA’s policy allows refunds only within 7 days of purchase for Core Courses and Specializations, and only if you have not attempted any final test, exam, or proctored exam. A 10% processing fee applies to all refunds (calculated on the Product Price and excluding any non‑refundable fees). Many other products - for example CEUs, CPR certifications, the CPT Study Expansion Pack and similar items - are explicitly final sale and non‑refundable. Separately, ISSA’s Job Guarantee program may provide a full refund (less applied discounts) if you complete the relevant program and meet the program’s criteria; those refunds are returned to the original payment method and processed within about 30 days if eligibility is met. Always request refunds using the support route shown on ISSA’s site and keep proof of submission.

Issa plans and pricing

Your consumer rights in Canada

Canadian consumer protection generally does not provide an automatic 14‑day cooling‑off period for purely digital services such as online courses; rights can vary by province and by the nature of the contract (for example, distance contracts may carry specific rules). ISSA’s 7‑day cancellation window is a voluntary policy offered by the company rather than a statutory requirement in Canada. Because ISSA makes many items final sale and imposes conditions (e.g., no final exam attempts), Canadian buyers should treat the company’s posted terms as the operative cancellation and refund rules and select purchases accordingly.

If you rely on any advertised guarantees (for example the Job Guarantee), read the eligibility criteria carefully - those refunds are processed according to ISSA’s internal rules and timelines and typically require submission of supporting evidence and meeting all criteria.

Customer experiences

Public reviews are mixed. Many users on review sites like Trustpilot praise ISSA for clear structure, scientific focus, and supportive staff, calling the courses detailed and constructive for learning. At the same time, some students report negatives: course text can be dense and difficult to read, platform migrations have in some cases reset progress, and a few users have criticized content as outdated. Others express frustration with perceived limited recognition, renewal requirements, or inflexible support when life events interrupt studies. These experiences suggest variability in delivery and support quality depending on timing and individual circumstances.

Documentation checklist

• Order confirmation or receipt (include order number), course name, purchase date, your full name and the email used to enroll; screenshots of the relevant purchase page are helpful.
• Evidence you have not attempted the final exam (or a clear statement if you have), any correspondence with ISSA support, and a copy of the cancellation request you will send or sent (email headers or registered‑mail receipt).

Common mistakes

Common errors that delay or block refunds include: missing the 7‑day window (after which ISSA does not permit cancellations/refunds), attempting any final test or proctored exam before requesting cancellation (which immediately removes eligibility), and failing to submit the request via the official support channel. Another frequent mistake is relying on general consumer expectations like a 14‑day cooling‑off period for digital goods - ISSA’s policy is tighter and more conditional. Example: a student who worked through practice materials and then took a final attempt before deciding to cancel would be ineligible for a refund under ISSA’s terms.

Comparative recap

After cancelling

After you submit a cancellation request, keep copies of all communications and any confirmation from ISSA. If you prefer written delivery, send the cancellation by registered mail with return receipt to ensure documented delivery. For online steps and to submit requests, use ISSA’s Help Center: ISSA Help Center - Cancellation Policy. For full terms and refund details consult: ISSA Terms & Conditions. For Job Guarantee specifics, see: ISSA Job Guarantee. If you need to reference public reviews or community feedback, ISSA’s Trustpilot page is here: ISSA on Trustpilot.

Address

If you choose registered mail for confirmation, send to:

910 Dundas Street West, P.O. Box 10009, Whitby ON L1P 1P7, Canada