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I hereby notify you of my decision to terminate the contract relating to the Istanbulkart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Istanbulkart: Easy Method
What is Istanbulkart
What is Istanbulkart
Istanbulkart is a reloadable physical public-transportation card used in Istanbul for buses, trams, metros, ferries and some distance-based lines. It is a point-of-sale, stored-value card issued for local use rather than a subscription or an app-store product; city rules govern its use, top-ups and any operational refunds.
How to cancel Istanbulkart
- Preferred: Email Istanbulkart customer service with a clear, signed request to cancel/deactivate the card and include your card number, name, contact details, and scanned ID or passport copy (if available). Keep a copy of the sent message and any reply.
- By post: Send a signed cancellation letter to the postal address below (include card number, name, passport copy if tourist, and a contact email/phone). Use registered mail for proof of delivery.
- By phone: Call Istanbulkart customer service or the Istanbul Municipality help line (153) to request cancellation or for guidance; note language and number restrictions for international callers.
What happens when you cancel
Cancellation/deactivation requests are processed locally by Istanbulkart/Belbim. Deactivating a card will stop further use for travel; the physical card remains your property but will no longer be accepted for fares once deactivated. Personal data linked to a personalized card may remain in municipal systems according to local data-retention rules; anonymous/tourist cards hold minimal personal data. There is no automatic “renewal” process for a canceled physical card.
Will I get a refund?
Under current city policy, credit loaded onto an Istanbulkart is generally non-refundable once added to the card. There are limited exceptions: distance-based systems such as Metrobus and Marmaray may allow you to reclaim unused fare portions at refund machines when leaving earlier than the maximum fare, but since January 1 (recent policy change) only personalized cards linked to Turkish ID/residence permit are eligible for those distance-based refunds. Digital tourist passes (a different product) have separate cancellation rules - see their terms for details: Istanbul Tourist Pass terms.
Istanbulkart plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Istanbul City Card (tourist, via Klook Canada) | US$ 28.59 - US$ 38.70 | 1 - 7 days | Unlimited public transportation, tourist package, hotel delivery |
| Blank Istanbulkart (official local purchase) | ₺130 or ₺165 (official blank card prices in Turkish Lira) | One-time purchase | Reusable reloadable physical card for local fares |
Your consumer rights in Canada
Canadian consumer-protection rules (for example, a 14‑day cooling-off period or digital purchase reversals) do not apply to a foreign, locally issued public-transportation card like Istanbulkart. If you buy an Istanbulkart or top it up while in or from Canada, those purchases are governed by Turkish/local municipal policy. Your main Canadian recourse for billing errors or duplicate charges is to pursue a chargeback or dispute through your bank or card issuer; statutory refund rights under Canadian law do not compel the Istanbul municipal operator to refund card balances.
Customer experiences
User reports are mixed. There are no notable Istanbulkart profiles on TrustPilot or ProductReview Canada, and several Reddit threads document tourist-targeted scams where helpers switch or duplicate cards leading to lost funds. Many travellers also report difficulty using the official Istanbulkart app from outside Turkey (App Store/Google Play region restrictions, Turkish phone number/ID requirements). These experiences underline the importance of securing your card and using official channels only.
Documentation checklist
- Signed cancellation letter or email text stating the request and the card serial/ID number
- Photos/scans of the physical card (front/back with serial), and proof of purchase or top-up receipts if available
- Passport copy (for tourists) or Turkish ID/residence permit (for personalized cards), plus contact email and phone
- Bank statement or transaction reference if disputing a duplicate/top-up charge
Common mistakes
Expecting a cash refund for an unused balance is a common error; most top-ups are final. Another frequent mistake is accepting unsolicited help at kiosks - scams have been reported where helpers switch or duplicate cards. Attempting to use the Istanbulkart app from a Canadian App Store without adjusting region settings or without a Turkish phone number/ID can cause access problems. Finally, sending an unsigned post or incomplete cancellation request delays processing - always include a signature and clear card identifier.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| No (balances generally non-refundable; distance-based refunds only for personalized cards) | Low - fastest and easiest; keeps written record | |
| Postmail | No (same refund limitations) | Medium - formal but slow; use registered mail for proof |
| Phone | No (same refund limitations) | Medium - immediate guidance possible but may require Turkish language/number |
After cancelling
Keep copies of all communications and consider these next steps: if you believe you were charged twice or were a scam victim, contact your bank/card issuer to file a dispute; contact Istanbulkart/Belbim customer service or the Istanbul Municipality help center (153) for local support; and review the sources below for policy details and traveller reports. Helpful links: Istanbul Tourist Pass terms, TurkeyTravelJournal on Istanbulkart refunds, IstanbulClues: where to buy and refund notes.
Address
İstanbulkart / Belbim A.Ş., Yeşilköy Mah. Atatürk Havalimanı Cad., İstanbul Dünya Ticaret Merkezi A3 Blok, Kat:2-3-5-8, 34149 Yeşilköy, Bakırköy, İstanbul, Turkey