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I hereby notify you of my decision to terminate the contract relating to the Justinguitar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Justinguitar: Easy Method
What is Justinguitar
Justinguitar is an online guitar-teaching service created by Justin Sandercoe that offers free lessons alongside paid subscriptions for app features, song libraries and supplementary apps. The paid services are distributed through web dashboards and mobile app stores (Apple App Store and Google Play) and are managed either by JustinGuitar/Musopia or by the platform used for purchase.
How to cancel Justinguitar
- If you subscribed on JustinGuitarApp.com (web) or purchased via Google Play: contact Musopia support by email at justin.feedback@musopia.net. Use the same email address you used to subscribe and include order/receipt details.
- If you subscribed through the App Store (iOS): go to reportaproblem.apple.com, choose “I’d like to” → “Request a refund”, pick a reason and submit the request through Apple’s system.
- If you subscribed on justinguitar.com (web dashboard, e.g. Tabs subscription): log in, go to Dashboard → Account → Purchases tab and cancel the subscription from there.
What happens when you cancel
When you cancel a subscription the typical outcome is that auto‑renewal will be turned off; you usually retain access for the remainder of the period you already paid for (for example, the rest of the month or year). Cancellation does not necessarily delete your account or lesson progress - data retention and account deletion policies vary, so if you need account removal request that explicitly from support.
Will I get a refund?
Refunds depend on how you purchased the subscription. App Store purchases are handled through Apple’s refund system and are resolved case‑by‑case by Apple. For Google Play purchases and many web app purchases, Musopia (JustinGuitar’s app partner) handles refunds; contact the support email above and provide your purchase details. JustinGuitar does not advertise a universal 14‑day statutory right to cancel for digital subscriptions in Canada; refunds for web subscriptions are processed on a case‑by‑case basis by the merchant or the store policies apply.
Justinguitar plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Full Access | approx. C$12 - 13 | Monthly | Full access to lessons & songs app content |
| Full Access | approx. C$90 - 100 | Annual | Full access to lessons & songs app content |
| Justin Unlimited Access | approx. C$15 | Monthly | Unlimited access to all app content and song catalog |
| Justin Unlimited Access | approx. C$130 | Annual | Unlimited access to all app content and song catalog |
| Music Theory App | approx. C$18 | Monthly | Access to music theory app content |
| Music Theory App | approx. C$130 | Annual | Access to music theory app content |
Your consumer rights in Canada
Canadian consumer protection does not generally provide a universal 14‑day cancellation right for digital subscriptions; refunds and cancellations are governed by the app store policies (Apple, Google) and the merchant’s own terms. App Store refunds are requested through Apple’s report‑a‑problem process and handled case‑by‑case. Google Play refunds follow Google’s policies and are not guaranteed. Web subscriptions for JustinGuitar are managed by Musopia; refunds and cancellations are at their discretion and processed via support. Note that certain provincial rules (for example in Quebec) require transparent contract terms regarding cancellation, but JustinGuitar’s public guidance tends to point users to platform‑specific procedures and merchant support rather than an explicit statutory refund statement.
Customer experiences
Many users praise Justinguitar for clear, well‑structured lessons, accessible teaching style and strong free content, with reviewers noting good value and a high Trustpilot score overall. Some users report responsive customer support and successful refunds in certain situations. On the other hand, negative feedback includes app performance issues (slow loading), delayed or unsatisfactory support responses from Musopia in some cases, and incidents of accidental subscriptions where users relied on Apple or Google to obtain refunds.
Documentation checklist
- Subscription email address (the one used to sign up)
- Order or receipt number and purchase date (screenshot if available)
- Platform used for purchase (App Store, Google Play, justinguitar.com)
- Last 4 digits of the payment card or payment method info
- Any prior correspondence with support (emails, ticket numbers, dates)
Common mistakes
Users commonly cancel the wrong place - deleting the app but not cancelling the subscription through Apple/Google or the web dashboard - leading to continued charges. Another frequent issue is contacting support from a different email address than the one used to subscribe, which slows verification. Some assume an automatic refund will follow cancellation; refunds are platform‑ and merchant‑dependent and are not automatic. To avoid delays, gather receipts, note the purchase platform, and use the correct email when contacting support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) - reportaproblem.apple.com | Refunds handled by Apple on a case‑by‑case basis via Apple’s refund process | Medium - follow Apple’s website and provide purchase details |
| Google Play or JustinGuitarApp.com (web) - email Musopia | Refunds processed by Musopia/merchant; outcomes vary and may require proof | Medium - Hard - requires email contact, verification and merchant decision |
| justinguitar.com (web dashboard) | Cancellation via dashboard; refunds are case‑by‑case via Musopia | Easy to cancel; refund depends on merchant |
After cancelling
After you cancel, keep your receipts and any confirmation emails. If you need a refund or dispute a charge, start with the platform you used to buy the subscription: Apple’s report a problem for iOS purchases and Google Play refund help for Android. For web or app purchases processed by Musopia, contact justin.feedback@musopia.net and include the checklist items above. Also consider monitoring your bank/card statements and cancelling any saved payment methods if you do not want future charges.
Address
For postal correspondence (e.g., registered mail) you can send notices to:
JustinGuitar Ltd, PO Box 695, Farnham, GU9 1NB, United Kingdom