Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Kodable
434 W Cedar St #200
92101 San Diego
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kodable service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Kodable: Easy Method
What is Kodable
Overview
Kodable is an educational platform and app that teaches coding fundamentals and sequencing to young children through games and guided lessons. It offers free content, trials, and paid Pro subscriptions for home and classroom use, with separate purchase routes through the Kodable website, Apple App Store, and Google Play.
This guide explains how to cancel Kodable subscriptions from Canada, what to expect after cancelling, refund policies, consumer-rights considerations in Canada, common user experiences, and practical next steps.
How to cancel Kodable
Cancelation steps depend on how you bought the subscription. Follow the steps below for the purchase channel that applies to you.
- App Store (iOS / iPadOS): If you subscribed through Apple/iTunes, you must cancel via your Apple account - not through Kodable. On an iPhone/iPad go to Settings > your name > Subscriptions, find Kodable, and choose Cancel Subscription. You can also manage subscriptions from Apple’s subscription support or via iTunes on a computer.
- Google Play (Android): If you subscribed through Google Play, cancel in Google Play’s subscription settings (open the Google Play Store app > Menu > Subscriptions > Kodable > Cancel). Kodable’s Help Center does not give a step-by-step for Google Play, so use Google Play support if you need guidance: Google Play subscriptions.
- Web purchase (Kodable website / Parent account): Log in to your Parent dashboard at Kodable, go to your account page, and select “cancel Subscription.” Kodable’s help article on cancelling is here: How do I cancel my subscription?.
- Registered mail (optional for web/other disputes): If you prefer a written notice or need a dated proof of cancellation, send a brief cancellation letter referencing your account email, order number/receipt, and request to cancel and stop future billing. Send by registered mail / raccomandata A/R to Kodable at the address below and keep the tracking/receipt as proof.
What happens when you cancel
When you cancel a subscription, automatic renewal stops at the end of the current paid period. You typically retain access until the subscription expiry date you already paid for; access is not usually cut immediately unless noted in the vendor’s terms. If you cancel an App Store or Google Play subscription, Apple or Google will manage access and renewal on their platform.
Kodable retains account data and progress per their privacy policy and terms. If you need account deletion or data removal, request this separately through Kodable support or your account settings; account cancellation does not always equal data deletion. Keep copies of any confirmation emails or screenshots of the canceled status for your records.
Will I get a refund?
Kodable’s Terms of Service state that they do not offer refunds. The company’s public help article on cancellations reiterates that refunds are not provided. That means if you miss a free-trial cutoff or cancel after a renewal, Kodable’s stated policy is to decline refund requests.
However, a seller’s “no refunds” clause does not automatically override Canadian consumer-protection laws. In some cases - such as defective digital content, inadequate disclosure of cancellation terms, or where provincial laws grant a reconsideration period - consumers in Canada may have grounds to seek a refund or dispute a charge. If you believe a statutory right applies, escalate the matter to your payment provider, platform (Apple/Google), or provincial consumer protection office and keep documentation of communications and timelines.
Kodable plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly Pro | C$33.75 | Monthly | Fully unlocks Kodable Pro access at home |
| Annual Pro | C$162.00 | Annual | Full access via annual billing (≈C$13.50/month) |
| Lifetime | C$270.00 | One-time | Forever access to Kodable Pro |
| 12‑Month Gift Membership | C$135.00 | Annual (gift) | Gift code for one year full access |
Your consumer rights in Canada
Canadian consumers have statutory protections that can apply to digital purchases, and provincial consumer-protection laws can override a supplier’s “no refunds” clause where it would be unfair or where information was not clearly provided. Rights may include remedies for defective digital content, failure to deliver the service as advertised, or inadequate disclosure of cancellation rights.
Some provinces provide a statutory reconsideration period for certain purchases or require clear pre-contract information. The precise rights and remedies depend on your province or territory and the specific circumstances (e.g., whether the service was used after purchase). If Kodable refuses a refund you think you are entitled to, you can (a) request escalation through Kodable’s support, (b) ask your payment provider or credit card issuer to dispute the charge, and (c) contact your provincial consumer protection office for guidance on next steps.
Customer experiences
Users and reviewers have noted both positives and negatives with Kodable. Educational reviewers and many teachers find Kodable engaging and effective for introducing sequencing and coding logic to young learners, and Common Sense Media notes a seven-day free trial and useful parent/teacher resources.
On the negative side, several consumers have reported problems with missing trial-cancellation deadlines, continued billing despite cancellation attempts, and Kodable’s refusal to refund charges. Complaints appear on consumer-review sites and the BBB describing frustrating experiences when requesting refunds after trials or renewals. These reports illustrate the importance of tracking trial deadlines, saving cancellation confirmations, and selecting the correct channel for cancellation (Apple/Google vs. web).
Documentation checklist
- Account email and username used with Kodable
- Order number or transaction ID and date of purchase
- Receipts or screenshots showing billing charges
- Screenshot or confirmation of cancellation (if provided)
- Records of communications with Kodable (timestamps and copies)
- If sending postal notice: registered mail receipt and tracking number
- If via App Store/Google Play: subscription ID and platform transaction receipt
Common mistakes
A frequent error is attempting to cancel through Kodable when the subscription was purchased through Apple or Google - that will not stop billing because those platforms control the subscription. Another common issue is missing the free-trial cutoff date and assuming a refund will be granted automatically; Kodable’s stated policy is to deny refunds, and several reviewers reported being refused refunds after missed trial cancellations.
People also sometimes fail to keep proof of cancellation (confirmation emails or screenshots) or forget to cancel the correct account if they have multiple emails or family members using Kodable. Finally, not checking the billing platform (App Store / Google Play / Kodable web) and the expiry date can lead to unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Refunds handled by Apple; Kodable does not control refunds for App Store purchases | Moderate - cancel via Apple account; refund requests go to Apple |
| Google Play | Refunds handled by Google/Play; Kodable’s Help Center does not provide Google-specific refund steps | Moderate - cancel via Google Play; request refunds through Google Play support |
| Web (Kodable Parent dashboard) | Kodable’s policy: no refunds; exceptions may apply under Canadian consumer law | Easy to cancel via account; obtaining a refund is difficult |
| Registered mail to Kodable | Refund unlikely per Kodable policy; mailing provides proof if disputing charges | Low difficulty to send; useful for documentation and escalation |
After cancelling
After you cancel, keep evidence: confirmation emails, screenshots of subscription status, receipts, and any registered-mail tracking. If you are charged after cancellation, contact Kodable support first (use the Help Center link above) and then your payment provider or bank to dispute the charge if needed. For App Store or Google Play purchases, follow the platform’s refund and dispute procedures.
Relevant links and resources:
Address
Send registered-mail cancellation letters to:
Kodable
434 W Cedar St #200
San Diego, CA 92101
United States