Cancellation service #1 in Germany
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lecturio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Lecturio: Easy Method
What is Lecturio
Lecturio is an online medical and health professions learning platform that provides video lectures, question banks, course tracks, and study tools for students and professionals. It is used worldwide to prepare for exams and clinical practice through subscription-based access to its content library.
How to cancel Lecturio
Cancellation options depend on how you subscribed (directly via Lecturio or through an app store). Follow the steps below for the most common methods.
- Cancel via your Lecturio account: Sign in at lecturio.com, go to Account or Subscription settings, locate the active subscription, and choose Cancel or Turn Off Auto-Renew. Save or screenshot the confirmation.
- Cancel by email: Send a clear cancellation request from the email address associated with your account to Lecturio support (use the contact form or support address shown on their site). Include your full name, account email, order or invoice number, and date of purchase; request written confirmation of cancellation.
- If you subscribed via Apple App Store: cancel through your Apple ID subscription settings (not via Lecturio’s website). Use Apple Support for steps: Manage subscriptions on iPhone or iPad.
- If you subscribed via Google Play: cancel through Google Play Subscriptions in the Google Play app or via Google support: Cancel or change a subscription.
- Postal cancellation (less common): if you prefer paper, send a signed cancellation letter by registered mail (raccomandata A/R) to the company’s legal address, and keep proof of postage and delivery.
What happens when you cancel
When you cancel, auto-renewal for future billing periods is stopped in most cases; you will typically retain access until the end of the paid billing period unless the provider states otherwise. Access to course materials may be revoked once the billing term ends or immediately if the provider’s policy specifies.
Lecturio will retain account and transaction data as required by its terms and applicable data protection law. If you want data deleted, request account deletion in writing and check the provider’s privacy policy for timelines and any retention obligations.
Will I get a refund?
Refunds are governed primarily by Lecturio’s subscription terms and the rules of the payment method you used. Many online learning services do not offer refunds for partial periods already consumed, but exceptions can apply (e.g., billing errors, duplicate charges, or explicit refund policies). If you paid via an app store, refunds are processed under the store’s refund policies.
If you believe you are entitled to a refund (billing mistake, unauthorized charge, or failure to provide service), contact Lecturio support first with documentation. If the provider refuses and you have grounds, you can escalate through your payment provider (credit card chargeback or app store dispute) or contact provincial consumer protection authorities in Canada for advice.
Lecturio plans and pricing
| Plan | Price (CAD) |
|---|---|
| Individual subscription (monthly) | Varies |
| Individual subscription (annual) | Varies |
| Course bundles / specialty tracks | Varies |
| Institutional / group licences | Varies |
Your consumer rights in Canada
Canadian consumer protection is administered at the provincial and territorial level. There is no single nationwide “cooling-off” rule that applies uniformly to all online subscriptions; your rights depend on the contract terms and provincial statutes that protect against unfair practices and false or deceptive representations. Providers must disclose key terms such as pricing, renewal, and cancellation procedures clearly and prominently.
If you believe a business has engaged in deceptive or unfair practices, you can contact your provincial consumer protection office for guidance or file a complaint. You can also seek remedies through payment disputes (credit card chargebacks) or small claims court if appropriate and cost-effective.
Customer experiences
User reports generally show a mix of experiences. Many customers find cancellation straightforward when they cancel through the account settings on Lecturio’s website or follow the in-app store procedures. Positive reports note quick confirmation and continued access through the paid period.
Other users report delays in receiving written confirmation, confusion when subscriptions were billed via an app store, or needing to follow up with support to resolve billing queries. Keeping clear records and following the provider’s published cancellation steps reduces friction.
Documentation checklist
- Account email and full name used for subscription
- Order number, invoice, or transaction ID
- Date of purchase and billing period
- Payment method used (credit card, PayPal, Apple ID, Google Play)
- Screenshots of subscription status and cancellation confirmation (if any)
- Copies of all email correspondence with support
- Proof of registered mail delivery if mailing a cancellation letter
Common mistakes
Several common errors lead to problems: cancelling the Lecturio account while the subscription is managed by Apple or Google (so the app-store subscription remains active); assuming cancellation is complete without receiving written confirmation; waiting until after the renewal date to cancel; and failing to save order numbers or screenshots. For example, a user who subscribed through an iPhone must cancel via Apple ID - not the Lecturio web account - or the subscription will continue to renew.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Account settings (website) | Varies (per terms) | Easy |
| Email to support | Varies (case-by-case) | Medium |
| App store (Apple / Google) | Per app store policy | Medium |
| Postal registered mail (raccomandata A/R) | Varies; proof of notice established | More difficult / slower |
After cancelling
After you cancel, save any confirmation emails or screenshots showing the cancellation and the date your access will end. Check your next billing statement to ensure no further charges occur. If you paid through Apple or Google, confirm the subscription shows as cancelled in your account there.
For additional help or disputes, use the provider’s support channels and keep copies of all correspondence. Helpful links: Lecturio home https://www.lecturio.com, Apple subscription support https://support.apple.com/en-ca/HT202039, Google Play subscription support https://support.google.com/googleplay/answer/7018481, and general Canadian consumer protection guidance https://www.canada.ca/en/services/business/consumer-protection.html.
Address
Lecturio GmbH
Käthe‑Kollwitz‑Str. 1
04109 Leipzig
Germany
If you opt for postal cancellation, send a signed letter by registered mail (raccomandata A/R) to the address above and retain proof of postage and delivery. Note that Lecturio primarily supports cancellation via account settings or email; the postal address is the company’s legal seat.