Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Masterclass
660 4th St., Ste 443
94107 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Masterclass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Masterclass: Easy Method
What is Masterclass
MasterClass is a subscription-based online learning platform that offers video classes taught by well-known experts and professionals across a wide range of subjects, from cooking and writing to business and arts. It is accessible via web browsers and native apps on several devices.
How to cancel Masterclass
- MasterClass cancellations cannot be completed in the mobile app. To cancel a membership purchased directly from MasterClass, sign in at www.masterclass.com, go to Account Settings → Membership → Cancel Membership, and follow the on-screen steps. See MasterClass help for details: Cancel a membership (MasterClass Help).
- If you purchased through an app store (Apple App Store or Google Play), you must cancel through that store’s subscription settings; MasterClass cannot cancel app-store subscriptions for you. Refer to the relevant app store’s refund and cancellation processes.
What happens when you cancel
Cancelling stops future automatic renewals of your subscription. In many cases your access to MasterClass content will continue until the end of the current paid period, but exact behavior can vary - check your Account Settings or confirmation message after cancelling for the effective date. Your account and profile data are retained according to MasterClass’s policies; contact Support if you need data removed or have questions about retention.
Will I get a refund?
MasterClass offers a 30‑Day Satisfaction Guarantee for initial purchases made directly through MasterClass; you can request a refund by contacting Support and, if approved, processing typically takes 5 - 10 business days. Renewal charges are generally not eligible for refunds under MasterClass’s Terms of Service. Gift subscriptions that have not been redeemed may be refundable within 30 days, but once a gift is redeemed it is non-refundable. For in-app purchases made through Apple, Google Play, Amazon, or Roku, refunds must be requested through those platforms’ policies - MasterClass does not control those refunds. For MasterClass refund information, see: Requesting a refund (MasterClass Help).
Masterclass plans and pricing
| Plan | Price | Notes |
|---|---|---|
| All-Access Pass (annual) | Varies | Price may change by region and promotions |
| Monthly subscription | Varies | Subject to local taxes and billing terms |
| Gift subscription | Varies | Redeemable by recipient; refund rules differ if redeemed |
Your consumer rights in Canada
Canadian consumer-protection laws vary by province but often include cooling-off periods or rules for digital purchases that can give consumers cancellation or refund rights (commonly 10 - 30 days depending on the jurisdiction and the type of purchase). MasterClass’s 30‑day satisfaction guarantee may align with these protections for initial purchases made directly through MasterClass, but certain limitations - such as exclusions for renewals or redeemed gifts - could conflict with provincial rules. If you believe MasterClass has violated your consumer rights, consider contacting your provincial consumer protection agency for guidance or to lodge a complaint.
Customer experiences
Reviews are mixed. Some customers report successful refunds and prompt, helpful responses when contacting Support, with a few publicly describing full refunds after speaking to customer service. Others report difficulty cancelling or receiving refunds, unexpected auto-renewal charges, and problems with automated or slow customer-service responses. Several complaints specifically note issues when a gift is redeemed (which may void refund eligibility). For public feedback, see consumer review sites such as Trustpilot and the Better Business Bureau.
Documentation checklist
- Account email and username
- Order confirmation or receipt (date and transaction ID)
- Screenshot or copy of cancellation confirmation (if provided)
- Bank/credit-card statement lines showing charges
- Any correspondence with MasterClass Support (emails, chat transcripts)
- Gift code status (redeemed or unredeemed) and gift order details
Common mistakes
Common errors include attempting to cancel from inside the MasterClass mobile app (cancellation must be done on the web site for direct purchases), expecting a refund for a renewal charge (renewals are typically excluded), assuming a redeemed gift can be refunded (redeemed gifts are generally non-refundable), and failing to keep confirmation or billing records - without documentation it can be harder to resolve disputes. Also, if your purchase was made through an app store, contacting MasterClass instead of the store for refunds will usually add delay.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via MasterClass web (Account Settings) | Refund possible for initial direct purchases (30‑day guarantee); contact Support to request | Low - Medium |
| App Store / Google Play purchases | Refunds handled by the platform (Apple/Google); MasterClass cannot issue these refunds | Varies by platform; Medium |
| Contact Support for manual refund request | Possible within 30 days for direct purchases; renewals generally excluded | Medium |
| Gift subscriptions | Refundable only if unredeemed within 30 days; redeemed gifts are non-refundable | Medium - High |
After cancelling
After you cancel, save any cancellation confirmation, monitor your card or bank statements for unexpected charges, and allow the stated processing time if you requested a refund (refunds for approved requests typically take 5 - 10 business days). If you were charged after cancelling or you cannot cancel, contact MasterClass Support and provide your documentation. Useful pages: cancellation help (MasterClass cancel membership) and refund requests (MasterClass refund help). If issues remain unresolved and you believe your consumer rights have been breached, consider contacting your provincial consumer protection agency for next steps.
Address
If you choose to send written correspondence or a registered cancellation letter for proof of delivery, mail to:
Yanka Industries, Inc. d/b/a MasterClass, 660 4th St., Ste 443, San Francisco, California 94107, United States.
For proof of delivery use registered post (e.g., raccomandata A/R) or a tracked/certified service and keep the receipt for your records.