Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mathway
8 The Green, Suite B
19901 City of Dover
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mathway service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Mathway: Easy Method
What is Mathway
Overview
Mathway is an online and mobile math-solving service that offers automated answers and, for paying subscribers, step-by-step solutions across many math topics. It is available as a website and apps for iOS and Android, and premium access (often called Step-by-Step Access) unlocks additional features such as detailed solution steps and reduced ads.
How to cancel Mathway
How you cancel depends on where you originally bought the subscription. Follow the steps for the purchase method you used. Note: removing the app does not cancel a subscription. Cancel at least 24 hours before the next renewal to avoid being charged for the next period.
- If subscribed via the App Store (iOS): Open your Apple ID account settings (Settings > your name > Subscriptions on iOS, or Apple’s subscription support page). Find Mathway and cancel the subscription there. Mathway’s site notes that App Store subscriptions must be managed through Apple and that deleting the app will not stop billing. (Mathway Premium Terms)
- If subscribed via Google Play (Android): Use Google Play’s subscription management (Google Play app > Menu > Subscriptions) or follow Google’s help pages for canceling subscriptions. Mathway refers Android users to Google Play’s procedures. (Google Play subscriptions)
- If subscribed on the Mathway website (web): Sign in to your Mathway Account on the website or app, go to Account or Billing settings, and use the billing section to cancel the subscription. Mathway states web subscriptions can be cancelled at any time through your account settings. (Mathway Premium Terms)
What happens when you cancel
When you successfully cancel, auto-renewal is stopped so you will not be billed for subsequent periods. Your premium access typically remains active until the end of the current paid period; after that date your account reverts to the free tier and premium features are removed. Cancellation usually does not delete your Mathway account or the data associated with it; you will still retain your account and any content saved to it unless you separately request account deletion.
Will I get a refund?
Mathway’s policy states subscription fees are non‑refundable unless required by applicable law or the terms of the relevant App Store. For in‑app purchases through Apple, refunds are managed by Apple under Apple’s policies. In Canada, provincial consumer protection laws (including any applicable cooling-off rights) may create exceptions to Mathway’s default no‑refund policy; you can request a refund if Canadian law or the app store’s policy entitles you to one.
Mathway plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Step-by-Step Access (Monthly, via App Store - Canada) | C$ (equivalent of US$9.99) | Monthly | Access to step-by-step solutions, fewer ads |
| Step-by-Step Access (Annual, via App Store - Canada) | C$ (equivalent of US$39.99) | Annual | Access to step-by-step solutions, fewer ads |
Your consumer rights in Canada
Canadian consumers may have statutory rights under federal or provincial consumer protection laws, including cooling-off periods or rights to refunds for certain online digital purchases. Mathway’s statement that fees are non‑refundable “unless required by law” indicates those rights remain available: if Canadian law requires a refund or cancellation remedy, you can assert that right even if Mathway’s standard policy says no refunds. For in‑app purchases, the final remedy may be governed by Apple’s or Google’s policies together with applicable Canadian rules.
Customer experiences
User reviews are mixed. Some users praise Mathway’s utility for high‑school and college math problem solving and call it “incredible.” However, many negative reports on review sites describe difficulty cancelling subscriptions, unexpected or continuing charges after cancellation attempts, and slow or no responses from support. Separate complaints note that some paid users did not receive the step‑by‑step explanations they expected.
Documentation checklist
- Account email and username used with Mathway
- Receipt or confirmation email for the subscription (App Store, Google Play, or Mathway web)
- Transaction ID or order number (from Apple/Google receipt or Mathway invoice)
- Screenshots showing subscription status, renewal date, or charges
- Dates and content of any support communications (emails, tickets)
- Bank or card statements showing the charge(s) if disputing billing
Common mistakes
A frequent mistake is deleting the Mathway app and assuming that cancels the subscription; the subscription often remains active and will continue to renew through the App Store or Google Play. Another common error is waiting until the renewal window or missing the 24‑hour cutoff - cancellations should be completed at least 24 hours before renewal. Users sometimes contact Mathway support when the subscription was purchased through Apple or Google; for in‑app purchases those stores generally control refunds and subscription management, so contacting the correct platform speeds resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple under Apple’s policy; Mathway cannot directly issue App Store refunds. | Medium - cancel via Apple ID settings; some users report difficulty obtaining refunds. |
| Google Play (Android) | Refunds handled by Google Play policies; Mathway refers Android users to Google’s procedures. | Medium - cancel via Google Play; refund outcomes depend on Google and timing. |
| Mathway website (web) | Refunds generally non‑refundable per Mathway policy unless required by law; Canadian consumer laws may apply. | Low - cancellation can be done in your Mathway Account billing settings; refunds depend on policy and local law. |
After cancelling
After you cancel, keep your receipts and any confirmation of cancellation. If you need a refund or see continued charges, contact the platform where you purchased the subscription first (Apple or Google for in‑app purchases; Mathway support for direct web purchases). Useful links: Mathway Premium Terms and support (Mathway Premium Terms), Apple subscription help (Apple subscriptions), Google Play subscription help (Google Play subscriptions), and general Canadian consumer information (Government of Canada - Consumer protection). If you plan to send a formal cancellation or dispute letter, consider registered mail to ensure proof of delivery.
Address
Zenecom LLC, 8 The Green, Suite B, City of Dover, Delaware 19901, USA