Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Medify
102‑88 Lonsdale Avenue
V7M 2E6 North Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Medify service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Medify: Easy Method
What is Medify
Medify is an online test-preparation and medical-education service offering subscriptions, courses, and certificates for prospective health professionals. It delivers digital study materials and practice testing through a web account and mobile apps.
How to cancel Medify
- If you subscribed on the Medify website: log into your account, go to My Account → Billing → Manage your subscription → Cancel subscription. Your access will continue until the end of the current billing period; it is recommended to cancel at least 24 hours before renewal to avoid unintended charges. For the official instructions see Medify help - cancel auto-renewal.
- If you subscribed via Apple App Store or Google Play: cancel through the platform that billed you. For Apple, cancel in iOS Settings under Apple ID → Subscriptions; for Google Play, cancel via the Play Store Subscriptions page. Uninstalling the app does not cancel a subscription.
What happens when you cancel
When you cancel a subscription via the website or the appropriate app store, your access typically continues until the end of the paid billing period; automatic renewal will be turned off so you will not be billed for the next period. Medify’s published terms emphasise that website subscriptions must be cancelled through account settings and that cancellation does not generally create a right to an automatic refund. Retain records of the cancellation confirmation or screenshots of the subscription status after cancelling.
Will I get a refund?
Medify states a strict no-refund policy: purchases of subscriptions, courses, and certificates are final and refunds are only provided at Medify’s sole discretion in exceptional circumstances. When refunds are approved they are normally returned to the original payment method within 7 - 10 business days. The company’s terms indicate refunds for unused subscription periods may be possible but are not guaranteed and may incur a processing fee (for example, £5 for UK/international or AU$10 for Australia/New Zealand). There is no published Canadian statutory 14‑day cooling-off right in Medify’s terms.
Medify plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Monthly subscription | Varies | Displayed in account/billing when signed in |
| Annual subscription | Varies | Often billed as a single annual payment |
| Single course / certificate | Varies | One-off purchases listed at checkout |
Your consumer rights in Canada
Under Canadian federal and provincial consumer-protection frameworks, digital goods and subscription services do not universally attract a mandatory cooling-off or automatic refund period unless the vendor expressly offers one. Medify’s published policies confirm it does not offer a statutory 14‑day cancellation/refund right for Canada and operates on a no-refund basis with limited exceptions at its discretion. If you believe charges are unauthorized or billing continued after you cancelled, you may pursue dispute resolution with your payment provider or card issuer and keep evidence of cancellation attempts and billing activity.
Customer experiences
User reports are mixed. Some customers have reported receiving prompt partial refunds or account credits after contacting support for accidental renewals. For others, reviews on public forums indicate difficulties: continued charges despite cancellation attempts, delayed or unresponsive support, and frustration with an opaque cancellation process. These reports suggest outcomes can vary depending on the situation and how a dispute is handled.
Examples and community discussions include Medify help threads and user posts; see Medify’s own help resources and community feedback for context.
Documentation checklist
- Account email and username; subscription or order reference; screenshots of billing charges; screenshot or confirmation showing subscription status after cancellation; dates and times of cancellation attempts; copies of any email or chat communication with Medify or app-store receipts.
Common mistakes
Avoid these frequent errors: uninstalling the Medify app without cancelling the subscription (this does not stop billing), waiting until the renewal day to cancel (cancellations at least 24 hours before renewal are recommended), assuming a 14‑day statutory refund applies in Canada when Medify’s terms state otherwise, and contacting the vendor when the purchase was billed through Apple or Google - you must cancel through the platform that processed the payment.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation | Unlikely (no-refund policy; discretionary refunds possible) | Medium - straightforward steps but some users report billing issues |
| Apple App Store | Depends on Apple policy - refunds handled by Apple | Low to Medium - cancel via Apple ID; refund requests go through Apple |
| Google Play | Depends on Google Play policy - refunds handled by Google | Low to Medium - cancel via Play Store; refund requests go through Google |
After cancelling
Save confirmation screenshots and any email receipts showing the subscription was turned off. If you need official documentation or wish to escalate, contact Medify support first and provide the documentation checklist items. Useful links: Medify cancellation help (how to cancel), Medify terms (terms and conditions), and Medify refund policy (refund policy). For app-store purchases see Apple support (manage subscriptions on iPhone) and Google Play support (cancel subscriptions on Android).
If billing persists after cancellation, contact your card issuer or payment provider to discuss dispute or chargeback options and provide your proof of cancellation.
Address
For formal written correspondence (send by registered mail / raccomandata A/R to ensure delivery confirmation):
Shipyards Health, 102‑88 Lonsdale Avenue, North Vancouver, BC V7M 2E6, Canada