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I hereby notify you of my decision to terminate the contract relating to the Numerade service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Numerade: Easy Method
What is Numerade
Numerade is an online education platform that provides step-by-step video solutions, study resources, and tutoring-style help for students in math, science, and related subjects. It offers paid subscriptions that grant access to its content libraries and features through web accounts and mobile app integrations.
How to cancel Numerade
- Web (direct via Numerade): Log into your Numerade account → click the “Profile” icon → go to Billing → click “Cancel” and follow the prompts. Cancellation takes effect at the end of the current billing cycle and access ends thereafter.
- App Store (iOS): If you subscribed through Apple, cancel in Apple’s App Store subscription settings; you cannot cancel an App Store subscription from within Numerade’s website.
- Google Play (Android): If you subscribed through Google Play, cancel via Google Play’s subscription management. Google Play also offers an option to “pause” some subscriptions temporarily through its subscription settings.
What happens when you cancel
When you cancel a Numerade subscription purchased directly through Numerade on the web, the cancellation becomes effective at the end of the current paid billing cycle. You retain access until that date; after it passes your access ends. For subscriptions managed by Apple or Google, cancellation in those stores prevents future renewals but access generally continues until the end of the paid period according to the store’s rules. Account data and any progress tied to your account may remain with Numerade per their data and account policies; check your account settings or Numerade’s policies on their site for specifics.
Will I get a refund?
Numerade’s stated policy is that after any free trial ends, paid subscriptions (monthly or annual) are billed in advance and are non-refundable. Numerade generally does not provide prorated or partial refunds, credits, or exceptions once a period has been billed. If you purchased through Apple or Google Play, refund requests for those purchases are handled by Apple or Google under their respective refund policies and processes rather than by Numerade directly. Notwithstanding stated policies, some users have reported receiving courtesy refunds or resolutions from customer service in specific cases; such outcomes are discretionary and not guaranteed.
Numerade plans and pricing
| Plan | Price (USD) | Notes |
|---|---|---|
| Day pass | $3.00 | Short-term access; listed in USD only as of early 2026 |
| Weekly | $7.99 | Weekly access; billed in USD |
| Monthly | $29.99 | Monthly subscription; Canadian customers will typically be charged the USD amount converted by their payment processor |
| Annual | $95.40 | Annual subscription; anecdotal user reports of different converted CAD amounts exist but are not official |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection rules that require clear disclosure of automatic renewal terms and accessible cancellation mechanisms. Provincial laws (for example, Quebec’s Consumer Protection Act) and general fair business practices can prohibit unfair or deceptive practices such as making cancellation unreasonably difficult or failing to disclose auto-renewal clearly. A vendor policy that states “no refunds” does not necessarily override consumer protection statutes if the business practices are misleading or unfair. If you encounter unclear disclosure, difficulty cancelling, or unexpected charges, consider contacting your credit card or payment provider to dispute charges, or file a complaint with the relevant provincial consumer protection office. This is general information and not legal advice - consult local legal resources or regulatory guidance for specific cases.
Customer experiences
User reviews are mixed. Some customers report responsive and helpful customer service that resolved accidental charges or trial issues, and they note the platform’s educational value and real-person support. Other customers report being charged after attempting to cancel, encountering technical errors during cancellation, or experiencing slow or unsatisfactory responses from support. Common themes in negative reports include unexpected automatic renewals and frustration with cancellation pathways, while positive reports emphasize helpful content and occasional customer-service refunds as courtesy resolutions.
Documentation checklist
- Account email and username, subscription start date, and last billing date
- Proof of purchase (receipt or bank/credit card statement showing the charge)
- Screenshots of subscription settings and any cancellation attempts or error messages
- Copies of any correspondence with Numerade customer support
- If you send a written cancellation or complaint, keep the certified/registered mail tracking and delivery receipt
Common mistakes
Many problems come from misunderstanding where the subscription is managed. A common error is trying to cancel an App Store or Google Play subscription from the Numerade website - these must be managed in Apple or Google subscription settings. Another frequent mistake is assuming cancellation gives an immediate refund; Numerade’s policy is generally not to refund after a trial ends or after a period has been charged. Some users also fail to retain confirmation receipts or screenshots when issues occur, which makes disputes harder to resolve. Finally, not checking which account/email was used to purchase (for example, multiple Apple IDs or Google accounts) can delay locating and cancelling the active subscription.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Numerade) | No (Numerade’s policy: subscriptions billed in advance are non-refundable; occasional courtesy refunds possible) | Low to moderate - cancellation via account Billing is straightforward, but refunds are not standard |
| App Store (iOS) | Handled by Apple - request through Apple’s refund process | Moderate - must use Apple subscription settings and Apple’s support/refund channels |
| Google Play (Android) | Handled by Google Play - request through Google’s refund process | Moderate - cancel or pause via Google Play subscriptions; refund requests go to Google |
After cancelling
After you cancel, monitor your bank or card statements for any unexpected charges and keep cancellation confirmation records. If you believe you were charged in error after cancelling, contact Numerade support through their website and provide the documentation checklist items above. For App Store or Google Play purchases, use Apple’s or Google’s refund and dispute processes - see Apple’s subscription support at Apple subscriptions and purchases and Google Play support at Google Play subscriptions & refunds. If the vendor or store cannot resolve the issue and you suspect unfair practices, consider contacting your card issuer to dispute the charge and/or filing a complaint with your provincial consumer protection office.
Address
Numerade Attn: Customer Service
202 Bicknell Ave
Santa Monica, CA 90405-2317
If you need proof of delivery when sending a cancellation or complaint by mail, send it via certified or registered mail (for example, with proof of delivery) so you have tracking and a delivery receipt.