Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Perlego
138 Holborn
EC1N 2SW London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Perlego service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Perlego: Easy Method
What is Perlego
Perlego is an online subscription service that provides access to a large library of academic and professional books and textbooks across web and mobile devices. It offers tiered plans with features such as read-aloud, note-taking, and offline access intended for students, researchers and professionals.
How to cancel Perlego
- Perlego subscriptions must be cancelled via the Perlego website (cancellation cannot be completed inside the mobile app due to App Store/Google Play restrictions). To cancel on a browser: log into your account, go to Account Settings → Subscription tab → click Manage → select Cancel subscription → Confirm cancel. You will receive a confirmation email. For Perlego’s official cancellation steps see How to cancel your subscription and delete your account. Alternatively, you may send a registered mail (raccomandata A/R) cancellation request to Perlego’s headquarters (address below) if you prefer a paper record.
What happens when you cancel
After you cancel a direct web subscription you will retain full access to Perlego until the end of your current billing cycle; no further recurring charges will be made. Your subscription will simply not renew at the next billing date. Perlego will typically send a confirmation email when cancellation is completed - keep that message for your records. Any account data retained by Perlego (such as notes or highlights) is governed by Perlego’s account and privacy terms; if you need data removal you should follow Perlego’s account deletion instructions or contact support.
Will I get a refund?
Perlego offers a 14-day money-back guarantee only for first-time purchases made directly through Perlego on the web. To request a refund you must contact Perlego support within 14 days of your first charge and provide the required information. Refunds are not automatic - you must email the support address with relevant details (email on the account, account name, date of charge, last four card digits, plan type and receipt/invoice). Refunds are issued back to the original payment method and are typically processed within 10 working days subject to your bank’s processing times. Refunds are not available more than 14 days after the first charge. If you subscribed via Apple’s App Store or Google Play, refunds and cancellation rules are handled by those stores and may differ from Perlego’s web refund policy; consult Apple/Google support for those purchases. For Perlego’s refund guidance see Perlego refund policy.
Perlego plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Essential | C$16.00 | Monthly | Unlimited reading (800k+ books), Standard Read Aloud, Smart Search, Notebook, mobile/web access |
| Essential | C$53.00 | Semesterly (4 months) | Same features as Essential monthly, billed every 4 months (~10% saving) |
| Essential | C$129.00 | Annual | Same features as Essential monthly, billed yearly (~30% saving) |
| Complete | C$26.00 | Monthly | All Essential features plus Premium Read Aloud voices and Research Assistant (1.4M+ books) |
| Complete | C$86.00 | Semesterly (4 months) | Same features as Complete monthly, billed every 4 months (~10% saving) |
| Complete | C$209.00 | Annual | Same features as Complete monthly, billed yearly (~30% saving) |
Your consumer rights in Canada
Canadian consumer protection laws vary by province. Some provincial statutes include cooling-off or cancellation rights for online purchases, but the details differ depending on the province and the circumstances. Purchases made through Apple’s App Store or Google Play are subject to those stores’ terms and refund processes, which operate independently of Perlego’s web policy. The Perlego 14-day money-back guarantee applies to direct web subscriptions and does not automatically override statutory rights or app-store-specific rules. If you believe you have been misled or incorrectly billed you may also consider provincial consumer protection agencies or federal provisions such as those under the Competition Act; seek local advice if your case involves misleading advertising or unauthorized charges.
Customer experiences
User reviews commonly praise Perlego’s extensive academic and textbook library and the value compared with buying individual titles. Many customers like the reading features - highlighting, notes, read-aloud and offline access across devices - and frequently cite responsive, helpful customer support representatives by name. On the other hand, some users report problems with cancellation or billing - being charged after they thought they cancelled or needing to follow up to get refunds - and a minority have noted mobile app limitations, licensing restrictions on some read-aloud or highlighting features, or confusion during sign-up about what content requires a subscription.
Documentation checklist
- Account email and account name; plan type; date of last charge; last four digits of the payment card; receipt or invoice (screenshot or PDF); confirmation email of cancellation (if any); screenshots of subscription page or billing history. If purchased via Apple/Google, include the store order ID or receipt.
Common mistakes
Typical errors include attempting to cancel inside the mobile app (which cannot complete cancellations due to app store constraints), missing the 14-day window for first-time web-purchase refunds, and not saving the cancellation confirmation email. Other mistakes are contacting Perlego without sufficient refund details (which delays processing) or assuming institution-provided access can be cancelled by the individual (institution subscriptions generally expire at the institution’s end date rather than being cancellable by the user).
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Perlego website (Account Settings → Subscription → Manage → Cancel) | Refund possible only for first-time web purchases within 14 days; otherwise no | Low |
| Mobile app subscription (Apple App Store / Google Play) | Refunds handled by Apple/Google according to their policies; Perlego cannot directly refund | Medium to High (depends on store policies and timing) |
| Institution-provided subscription (university or organization) | Generally no Perlego refund available to the user; access expires per institution terms | Low (user cannot cancel directly) |
| Registered mail to Perlego HQ (raccomandata A/R) | Cancellation via registered mail creates a paper record; refund outcome follows Perlego policy and timelines | Medium (slower but provides proof) |
After cancelling
Keep your cancellation confirmation email and any documentation of your request. You will retain access until your current billing period ends and you should not be billed again after that date. If you are charged after cancelling, gather your documentation (confirmation email, billing transactions, screenshots) and contact Perlego support - include the details listed in the checklist and reference the refund policy. For official help articles see How to cancel and Refund policy. If your subscription was purchased via Apple or Google, contact Apple or Google support for store refunds.
Address
Perlego Ltd.
138 Holborn
London EC1N 2SW
United Kingdom
For registered-mail (raccomandata A/R) cancellation requests, send your signed letter and keep the postal receipt as proof of delivery.