Servicio de cancelación N°1 en Croatia
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Photomath.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Photomath: Easy Method
What is Photomath
Photomath is a mobile and web application that uses camera input and algorithmic solvers to provide step‑by‑step solutions, explanations, and animated tutorials for math problems. It offers a free tier with basic answers and a paid "Photomath Plus" subscription that unlocks more detailed textbook solutions and instructional features.
How to cancel Photomath
- App Store (iOS): Open your Apple account settings (Subscriptions), find Photomath Plus and cancel there. Note that App Store subscriptions auto‑renew unless you cancel at least 24 hours before the end of the current billing cycle. For the Canadian App Store listing see Photomath on the App Store.
- Google Play (Android): Open the Google Play Store, go to Menu → Subscriptions, select Photomath and cancel. After cancellation you will retain access for the remainder of the already‑paid period. See Google Play guidance at Google Play subscription help.
- Web (photomath.com): Log into the Photomath web app, open your profile or account settings, go to Billing, and choose "Cancel subscription." Once canceled you will not be charged again and benefits typically continue until the end of the paid billing cycle. See Photomath Terms at Photomath Terms.
What happens when you cancel
When you cancel a Photomath subscription through the platform where you purchased it, you will not be billed again at the next renewal date. Access to paid features generally continues until the end of the period you already paid for; Photomath does not typically terminate access immediately upon cancellation. Your account data (profile, preferences, solved problems history) is governed by Photomath’s privacy policy and terms - cancelling a subscription does not necessarily delete your account or data unless you request account deletion through Photomath support or account settings.
Will I get a refund?
Photomath’s Terms specify there is no general entitlement to a refund simply because you cancel; refunds are only available in limited circumstances such as defective or unavailable services, or where an app store policy requires one. For trials, Photomath notes that the withdrawal period (for trial cancellation/refund considerations) begins at the start of the trial, not when a paid billing cycle begins. Apple App Store refunds are generally handled by Apple and are discretionary on a case‑by‑case basis; Photomath’s web policy also points to platform policies for refunds. If you believe a refund is warranted, the usual steps are to request it from the store where you purchased (Apple or Google Play) and to contact Photomath support with details and proof of purchase.
Photomath plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Photomath Plus (monthly) | C$13.49 | Monthly | Custom Animated Tutorials, detailed Textbook Solutions, extra how/why tips |
| Photomath Plus (annual) | C$66.99 | Annual | Same premium features as monthly, billed once per year |
| Photomath Plus (alt listings) | C$78.99 | Annual or unclear | Possible higher‑tier or alternate regional pricing |
Your consumer rights in Canada
Canada does not provide a general statutory right to cancel or obtain a refund for digital subscriptions or online content simply because you change your mind. Some provinces have limited cooling‑off rules, but those apply to specific contract types (for example, certain door‑to‑door sales) and do not extend to app subscriptions. For subscription refunds, the applicable rules are usually those of the platform (Apple App Store or Google Play) and Photomath’s own Terms of Service. If you believe a statutory consumer protection applies in your province, you may wish to consult provincial government consumer resources or legal advice for specifics.
Customer experiences
User feedback is mixed. Many users praise Photomath for fast, accurate solutions and strong educational value, calling it a helpful and even "phenomenal" learning aid in cases where other resources fail. At the same time, a common complaint is that step‑by‑step solutions are behind a paywall, which some users find frustrating. Other reported issues include billing or refund frustrations - examples include users finding it hard to obtain refunds, or support instructions that complicate tracking charges - and occasional inaccuracies in AI‑generated solutions. These experiences suggest strong utility for many users but underline the importance of checking answers and keeping purchase and billing records.
Documentation checklist
- Before cancelling, collect your purchase receipt (App Store/Google Play or Photomath web invoice), note your account email, subscription start and renewal dates, and save any in‑app order confirmation screenshots. These will help if you need to request a refund or contact support.
Common mistakes
Users commonly make a few avoidable errors: cancelling the app on their device but not cancelling the subscription through the App Store or Google Play (which leaves the subscription active), waiting until the renewal date is too close (App Store requires cancellation at least 24 hours prior to avoid auto‑renewal), or assuming deleting the Photomath app cancels the subscription. Another frequent confusion is around trial timing - some users expect a refund based on when they were billed, but Photomath treats the trial period as beginning when the trial starts, which can affect refund eligibility.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds are handled by Apple and granted at Apple’s discretion; Photomath points to platform policy. | Medium - cancel in Apple ID Subscriptions; request refunds via Apple Support. |
| Google Play (Android) | Google Play refund policy applies; Photomath does not generally issue unconditional refunds. | Easy - cancel in Google Play Subscriptions; use Google Play to request refunds. |
| Web (Photomath account) | Photomath’s Terms say refunds are not generally available except for defective/unavailable services; contact support for exceptions. | Medium - log into account > Billing to cancel; contact Photomath support for refund requests. |
After cancelling
After you cancel, save confirmation of cancellation and monitor your bank or card statement around the next renewal date to confirm no further charges occur. If you want a refund, contact the platform where you purchased first (Apple Support for App Store purchases, Google Play Help for Android purchases) and then contact Photomath support with your receipt and account details if necessary. Useful links: App Store listing (Photomath on the App Store), Google Play subscription support (Google Play help), and Photomath Terms and billing info (Photomath Terms). Keep records of all communications and receipts to support any dispute or refund request.
Address
Photomath d.o.o., Strojarska cesta 20, Zagreb, Croatia