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Cancel PIANO BY PICTURES
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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Piano By Pictures service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Piano By Pictures: Easy Method
What is Piano By Pictures
Piano By Pictures offers an online piano-learning program called the Piano by Pictures Academy, with video-based lessons, a song library, and community features. Memberships are subscription-based and described on the company site in USD pricing tiers.
The program is run from the United States and provides options such as a low-cost first-month trial, monthly Academy access, and a higher-tier Platinum plan with additional services.
How to cancel Piano By Pictures
- Log into your Piano by Pictures account on the Academy website and look for the “Cancel Academy Membership” help/documentation or the cancellation video; follow the on-screen cancellation flow. See: Cancel Academy Membership and the help category at Help Center.
- If you cannot cancel via the website, contact customer support by email or phone and request cancellation. When contacting support, state your account email, order reference (if available), and request written confirmation of cancellation.
- If you were billed via a mobile app store (App Store/Google Play), check that store’s subscriptions area - cancellations there are handled through Apple/Google rather than the Piano by Pictures website.
What happens when you cancel
When you cancel a subscription, future recurring billing should stop so your card is not charged again after the current billing period. Many subscriptions allow access to member content until the paid period expires; expect to retain access through the end of the month or trial unless the provider states otherwise.
The company may retain your account record and purchase history for their records; if you want removal of personal data you should request that explicitly when cancelling. Keep copies of any cancellation confirmation you receive (email, screenshot, or on-screen confirmation).
Will I get a refund?
Piano By Pictures publishes a 30-day money-back guarantee: charges within the last 30 days are generally refundable under this policy. Requests for refunds outside the 30-day window are typically not guaranteed and may be handled only as a goodwill exception.
Refund handling can vary by how you paid (direct on the website versus App Store/Google Play), and app-store purchases are usually subject to Apple/Google refund processes. Also note published prices are in USD; any conversion, taxes, or merchant fees may affect the final refunded amount.
Piano By Pictures plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Piano by Pictures Academy (monthly) | USD 37.00/month | Monthly | Access to 200 - 500+ songs, lessons, community, cancel anytime |
| Piano by Pictures Academy (special first-month trial) | USD 1.00 for first month, then USD 37.00/month | First month trial then Monthly | Same as Academy; introductory offer |
| Piano By Pictures Platinum | USD 197.00/month | Monthly | Includes Academy plus advanced video lessons, live Q&A, private lessons, concert opportunities, and more |
No Canada-specific CAD pricing was found; charges shown publicly are in USD and your card provider or bank will handle any conversion to CAD including exchange rates and possible conversion fees or taxes.
Your consumer rights in Canada
Canadian consumer protection provides various rights for online and distance purchases, but specifics vary by province (for example, cooling-off periods and rules for unsolicited services differ). Piano By Pictures’ 30-day refund policy may overlap with provincial protections, but it does not replace or nullify provincial consumer laws.
If you believe your rights under provincial law were breached (for example, unauthorized recurring charges or insufficient disclosure), contact your provincial consumer protection office or seek legal advice. You can also raise disputes with your payment provider if charges continue after cancellation.
Customer experiences
Public customer reviews and Better Business Bureau complaint entries show recurring themes: several customers reported unexpected subscription charges after receiving a “free” gift or book, difficulty obtaining receipts, and challenges cancelling. Some reviews use strong language and allege unauthorized or unclear enrolment practices.
The company’s responses in BBB entries reference a 30-day money-back guarantee and state refunds are provided when cancellation occurs within that policy window; beyond 30 days refunds may be offered only as goodwill. Experiences therefore appear mixed: clear policy language exists, but some customers report poor communication or friction when cancelling.
Documentation checklist
- Account email/username, order number or transaction ID, and date(s) charged
- Receipt, payment method used (card type or PayPal), and screenshots of charges or subscription pages
- COPY of any cancellation confirmations, support emails, and notes of phone calls (date, time, agent name)
Common mistakes
Common mistakes include not tracking the start date of a trial or promotional offer (so users miss the 30-day window), assuming the free item purchase wasn’t tied to a subscription, and contacting the wrong channel (trying to get a refund from the Academy website when the charge was billed through Apple or Google). Another frequent error is not saving a cancellation confirmation or receipt - without that record it is harder to prove the cancellation date if a dispute arises.
Also, many users expect local (Canada) pricing or billing; remember published prices are in USD and banks will convert, which can cause confusion about charge amounts and refund totals.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account / website cancellation | Refund possible if within 30 days; follows company policy | Low to Medium (policy exists but some users report friction) |
| Email or phone to customer support | Refund possible if within 30 days; may require proof and confirmation | Medium (depends on support responsiveness) |
| App Store / Google Play (if billed through app stores) | Refunds handled by Apple/Google per their rules (30-day company policy may not apply) | Medium to High (store refund processes can be slow or limited) |
After cancelling
After you cancel, keep the cancellation confirmation and monitor your bank or card statement for any further charges. If you see unexpected charges, contact Piano By Pictures support first and provide your documentation; if the charge persists, contact your card issuer or payment provider to dispute the charge.
Helpful links: cancellation/help pages at Piano by Pictures Help Center, the specific cancel membership page Cancel Academy Membership, and the company refund request form Refund Request Form. For complaint history and responses, see their BBB profile BBB complaints.
Address
Piano By Pictures, Chattanooga, TN, USA