Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Pianote
107-31265 Wheel Ave.
V2T 6H2 Abbotsford
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pianote service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Pianote: Easy Method
What is Pianote
Pianote is an online piano lesson platform offering video lessons, practice tools, and teacher feedback aimed at learners of varying skill levels. It provides guided lesson paths, song tutorials, and community features to support long-term practice.
How to cancel Pianote
Cancellation methods vary depending on how you subscribed (direct via Pianote website, Apple App Store, or Google Play). Below are common steps for cancelling a direct subscription through Pianote's account or support channels.
- Sign in to your Pianote account at https://www.pianote.com and go to Account or Billing - look for a "Cancel" or "Manage Subscription" option; follow on-screen prompts to cancel recurring billing.
- If you cannot cancel in-account, contact Pianote support by email or their help portal with your account email and request cancellation; keep the confirmation message.
- If you subscribed through Apple or Google, cancel via your Apple ID subscriptions (Settings > Subscriptions) or Google Play Subscriptions (play.google.com) to stop future billing.
What happens when you cancel
When you cancel, future recurring payments stop but your access typically remains until the end of the current paid period. Content and account data may still be retained by Pianote according to their data retention and privacy policies. Any community or teacher feedback features tied to an active subscription may be disabled once your subscription expires.
Will I get a refund?
Pianote's standard policy generally does not guarantee refunds for past subscription periods; refunds are assessed case-by-case and may depend on the timing of your request and how you paid. If you subscribed through Apple or Google, refunds are handled by Apple/Google and are subject to their policies. Exceptions can occur for billing errors, duplicate charges, or where local consumer protection law requires a refund. Always request a refund promptly and keep records of communications.
Pianote plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Monthly | Varies | Varies | Varies |
| Annual | Varies | Varies | Varies |
| Free trial / Promotional | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that address unfair practices, false or misleading representations, and certain automatic renewal practices. Protections vary by province; as Pianote is based in British Columbia, the BC Consumer Protection Act and related regulations may apply to business practices conducted in BC. You also have options through payment providers (card chargebacks) if unauthorized or erroneous charges occur. Regulatory bodies such as the Competition Bureau and provincial consumer protection offices can provide guidance and complaint channels.
Customer experiences
Customer reports are mixed: many users praise the lesson quality and structure, while common criticisms include difficulty obtaining refunds or confusion over how to cancel when subscriptions were purchased through app stores. Some users report smooth, prompt cancellations and helpful support, while others had to follow up to receive confirmation. Keeping clear records of cancellation requests and confirmations helps resolve disputes faster.
Documentation checklist
- Account email and username used to subscribe
- Subscription start date and billing receipts (credit card or PayPal statements)
- Screenshots or copies of the cancellation confirmation or support messages
- If subscribed via Apple/Google, a screenshot of the subscription page showing purchase details
Common mistakes
Users often make avoidable errors such as attempting to cancel in the app but leaving the App Store/Google Play subscription active, or failing to keep a copy of the cancellation confirmation. Another common mistake is waiting until after the renewal date to request cancellation or refunds; contacting support as soon as you decide to cancel increases the chance of a favourable resolution. Also ensure you cancel the correct account if you have multiple emails.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation | Possible (case-by-case) | Easy to Medium |
| Email / Support request | Depends on circumstances | Medium |
| Apple App Store subscription | Handled by Apple (possible) | Easy (via Settings) |
| Google Play subscription | Handled by Google (possible) | Easy (via Play Store) |
| Bank/credit card chargeback | Possible for unauthorized/erroneous charges | Harder / time-limited |
After cancelling
After you cancel, monitor your bank or card statements for any further charges and keep a copy of the cancellation confirmation. If you have trouble, use the official help channels below to request resolution and keep records of all correspondence. If issues remain unresolved, you can contact provincial consumer protection or dispute the charge with your card issuer.
Helpful links: Pianote homepage pianote.com, Pianote Help help.pianote.com, manage Apple subscriptions Apple - manage subscriptions, manage Google Play subscriptions Google Play - subscriptions, Competition Bureau competitionbureau.gc.ca, Consumer Protection BC consumerprotectionbc.ca.
Address
Musora Media, Inc., 107-31265 Wheel Ave., Abbotsford, British Columbia V2T 6H2, Canada