Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Pimsleur
166 King Street East, Suite 300
M5A 1J3 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pimsleur service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Pimsleur: Easy Method
What is Pimsleur
Pimsleur is a subscription-based language-learning service that offers audio-led lessons and supplementary materials across many languages. It is designed for progressive spoken practice and review, and is available via direct web purchase, iOS (Apple App Store) and Android (Google Play) in-app subscriptions.
How to cancel Pimsleur
- Website (recommended): Sign in at store.pimsleur.com/account or your account dashboard → Subscription → Cancel. Cancellation takes effect at the end of the current billing period; access remains until then. You must cancel by 11:59 pm ET on the last day of your billing period to avoid renewal.
- Apple / iPhone: Open Settings → Apple ID → Subscriptions → Pimsleur → Cancel. Cancel at least 24 hours before renewal. Deleting the app does not cancel the subscription.
- Google Play / Android: Open Google Play Store app → Profile → Payments & subscriptions → Subscriptions → Pimsleur → Cancel. Cancel at least 24 hours before renewal. Deleting the app does not cancel the subscription.
- Phone or email (if web/store options fail): Contact customer service at 1‑800‑831‑5497 (US/Canada) or support@pimsleur.com. Request written confirmation of cancellation. Website cancellation is preferred and usually faster.
What happens when you cancel
When you cancel a Pimsleur subscription through the website, access remains active until the end of the current billing period; the subscription will not renew after that date. If you cancel through an app store, your access typically continues until the store’s paid period ends. Pimsleur retains account and purchase data per its privacy and terms for billing and customer-service purposes; expect to keep your account login but lose access to subscriber-only content after the paid period ends.
Will I get a refund?
Pimsleur offers a 30‑day money‑back guarantee only for qualifying subscriptions purchased directly via Pimsleur.com (this excludes free trials and in‑app purchases). To request that refund you must contact Pimsleur within 30 days of the initial purchase, call or email support, and (for web purchases) submit a signed sworn declaration per their process; refunds are processed to the original payment method and may take about 4 - 6 weeks. Outside that guarantee, subscriptions are generally non‑refundable: Pimsleur’s stated policy does not provide refunds for partial months or unused portions of a subscription, and in‑app purchases are generally handled under Apple’s or Google’s refund processes rather than by Pimsleur.
Pimsleur plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| All Access Lifetime (promotional, user report) | C$650.00 | Lifetime | Access to all 51 languages |
| Pimsleur French Levels 1 - 4 Multimedia (Indigo) | C$540.00 | One‑time purchase | Levels 1 - 4 software |
| Pimsleur Russian Levels 1 - 3 Multimedia (Indigo) | C$420.00 | One‑time purchase | Levels 1 - 3 software |
Your consumer rights in Canada
Under Canadian consumer-protection frameworks, there is generally no mandatory 14‑day “cooling‑off” right for digital subscription services, so Pimsleur’s policy that subscriptions and in‑app purchases are non‑refundable for unused portions is consistent with common practice unless a provincial law or specific circumstance provides otherwise. The 30‑day money‑back guarantee Pimsleur offers for qualifying direct web purchases is an additional commercial concession and does not replace or reduce any statutory rights that may apply in particular cases.
Customer experiences
Reviews are mixed. Many users praise Pimsleur for being an effective introductory tool that helps beginners start speaking quickly and for offering a structured system of practice and review. Some find subscriptions reliable when billed through Apple. Conversely, a number of users report difficulty with cancellation, unexpected or duplicate charges, and challenges obtaining refunds or timely customer‑service responses. Common frustrations include unclear trial-to-paid conversions, deletion of the app not cancelling subscriptions, and dissatisfaction with lesson style or refund handling.
Documentation checklist
- Account email and username
- Order number(s) or transaction ID(s) and purchase date(s)
- Payment method details (last 4 digits of card) and billing statements showing the charge
- Screenshots of subscription page, renewal notices, or app-store subscription entries
- Any confirmation emails from Pimsleur and notes of phone-call dates/times and agent names
- If requesting a 30‑day web refund: signed sworn declaration as requested by Pimsleur
Common mistakes
Users commonly assume deleting the mobile app cancels the subscription - this does not stop renewals and often leads to unexpected charges. Missing the correct cancellation window is another frequent error: Pimsleur’s site requires cancellation by 11:59 pm ET on the last billing day and app‑store subscriptions should be cancelled at least 24 hours before renewal. Not requesting or saving written confirmation of cancellation and failing to keep proof of payment or order numbers can make resolving disputes harder. Expect that partial‑period refunds are unlikely unless you qualify under Pimsleur’s 30‑day direct purchase guarantee.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Pimsleur.com) | Eligible for 30‑day money‑back for qualifying direct purchases; otherwise generally non‑refundable | Low - straightforward via account dashboard |
| Apple App Store | Refunds handled through Apple’s policies; Pimsleur’s 30‑day web guarantee does not apply to in‑app purchases | Moderate - must navigate iOS subscription settings |
| Google Play Store | Refunds handled through Google Play policies; Pimsleur does not control in‑app refunds | Moderate - must manage via Google Play subscriptions |
| Phone / Email | No special refund guarantee beyond web policy; request confirmation and follow up in writing | Moderate - High - can be slower and reports of mixed responsiveness |
After cancelling
After you cancel, save any cancellation confirmation and monitor your payment method for future charges. If you believe you qualified for the 30‑day guarantee, contact support promptly and follow instructions for submitting a signed statement if requested. For account cancellation or refund help, use Pimsleur’s account page at store.pimsleur.com/account, contact support at support@pimsleur.com, see Apple’s subscription support at Apple subscriptions, or Google Play’s subscription support at Google Play subscriptions. If billing continues after cancellation, provide documentation immediately and consider escalating as described below.
Address
Legal Department (for formal notice or certified mail if web cancellation fails):
Simon & Schuster Canada
166 King Street East, Suite 300
Toronto, ON M5A 1J3
If you send a formal dispute or cancellation notice by certified mail, send it to the Legal Department at the address above and keep proof of delivery (e.g., registered/certified tracking). Use “raccomandata A/R” or equivalent return‑receipt service where available.