Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Preply
41 Devonshire Street
W1G 7AJ London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Preply service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Preply: Easy Method
What is Preply
Preply is an online marketplace connecting students with language and academic tutors for one‑on‑one lessons. Tutors set their own rates and offer per‑lesson or package options; lessons are booked and managed through Preply’s website or mobile app.
How to cancel Preply
- On the web: Sign in, go to Subscription Settings, find your tutor, click the three dots (options) next to their name and select “Cancel subscription” - this prevents future renewals but keeps any already scheduled lessons usable; unscheduled lesson credits expire at the end of the 28‑day cycle. See Preply’s subscription help: help.preply.com - subscription settings.
- In the app: Tap your profile icon → More Settings → Subscription, select the tutor, tap the options (…) and choose “Cancel Subscription” - same effects as the web flow. See the same help article above for details.
- Lesson cancellations or rescheduling are free if done more than 12 hours before a lesson; cancellations less than 12 hours before incur the full lesson fee except when a tutor agrees to waive it. See Preply’s lesson cancellation policy: help.preply.com - lesson cancellations.
What happens when you cancel
Cancelling a tutor subscription stops automatic renewal and prevents future billing for that subscription. Any lessons you have already scheduled should remain available and usable according to their scheduled times. Unscheduled lesson credits that are not used will expire at the end of Preply’s 28‑day cycle for subscription payments.
Your Preply account, lesson history and messages are generally retained according to Preply’s privacy and data retention policies; cancelling a subscription does not necessarily delete your account or personal data unless you request account deletion through Preply’s settings or support channels.
Will I get a refund?
Refunds for subscription payments are limited. A refund for a subscription payment is possible only if no lesson credits were used during that subscription period and the payment was made less than 28 days ago; otherwise payments are treated as non‑refundable. Preply’s terms also state that refunds are granted at Preply’s sole discretion, to the fullest extent permitted by law. If you believe your situation merits a refund you should contact Preply support promptly and keep documentation; you may also consider disputing a charge with your payment provider if you believe the charge was unauthorized or the policy was not clearly disclosed.
Preply plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Per‑lesson (Entry‑level tutors) | C$3 - C$15 | Per lesson (hour) | Basic or new tutors, budget‑friendly |
| Per‑lesson (Mid‑range tutors) | C$15 - C$25 | Per lesson (hour) | Experienced tutors, standard pricing |
| Per‑lesson (Premium tutors) | C$25 - C$40+ | Per lesson (hour) | Highly qualified/native tutors, specialized subjects |
| Lesson packages (e.g., 6 - 20 hours) | Varies (discounts typically 5 - 20%) | Per bundle of lessons | Bundled lessons with bulk discount |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but may provide cooling‑off or other protections for digital services; however, Preply’s published refund rules require unused credits and payments made within 28 days to qualify for a refund. If you believe Preply’s terms are unclear, applied unfairly, or you were charged without proper notice, you may have recourse: contact your card issuer to dispute the charge, and you can lodge complaints with your provincial consumer protection office. Keep in mind that Preply’s policy language reserving refunds “at its discretion” does not remove statutory consumer rights.
Customer experiences
Users in Canada report mixed experiences. Many reviewers praise Preply for its flexible scheduling, range of tutors and straightforward booking flow. Positive feedback often highlights tutor quality and responsiveness from individual tutors.
Negative reports commonly concern subscription and refund practices: complaints that unscheduled lesson credits expire after 28 days, difficulty obtaining partial refunds or transfers of credits, and inconsistent or slow customer support responses. Some users report being denied refunds even when credits remained unused, which has caused frustration.
Documentation checklist
- Payment receipt(s) and transaction date(s)
- Screenshot of your subscription settings showing the tutor and cancellation action
- Lesson schedule showing which lessons were used and which remained unused
- Messages or email correspondence with your tutor and Preply support
- Bank or card statement line showing the charge
- If you send a written cancellation, proof of posting/delivery (e.g., registered mail receipt) to Preply UK Services Ltd at 41 Devonshire Street, London W1G 7AJ, United Kingdom
Common mistakes
Common errors include assuming cancelling stops all charges immediately without checking whether scheduled lessons or credits remain; letting unused lesson credits expire because they were not scheduled within Preply’s 28‑day cycle; and missing the 12‑hour free cancellation window for individual lessons, which leads to full‑fee charges. Users also sometimes fail to keep clear documentation of communications and receipts, which makes disputes with support or with a payment provider harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web cancellation (Subscription Settings) | Refund only if no credits used and payment <28 days old; otherwise none | Low - straightforward in account settings |
| App cancellation (Mobile settings) | Same conditions as web: possible only if conditions met | Low - straightforward in app |
| Contacting Preply support / requesting refund | At Preply’s discretion; possible but not guaranteed | Medium - requires correspondence and evidence |
| Chargeback / dispute with card issuer | Possible depending on issuer and evidence; outcome varies | High - may require documentation and time |
| Registered written notice to company address | No automatic refund, but creates a formal paper trail | Medium - provides proof of notice |
After cancelling
After you cancel, verify your Subscription Settings to confirm the cancellation and save screenshots. If you seek a refund, contact Preply support and attach the documentation checklist items listed above. Useful Preply resources: subscription settings article (help.preply.com - subscription settings), lesson cancellation policy (help.preply.com - lesson cancellations), and how subscriptions work (help.preply.com - how subscriptions work). If Preply does not resolve the issue to your satisfaction, consider contacting your payment provider to dispute the charge or your provincial consumer protection agency for guidance.
Address
Preply UK Services Ltd, 41 Devonshire Street, London W1G 7AJ, United Kingdom