Kündigungsdienst Nr. 1 in Canada
Vertragsnummer:
An:
Kündigungsabteilung – Prodigy
144 Front St. W. Suite 400
M5J 2L7 Toronto
Betreff: Vertragskündigung – Benachrichtigung per zertifizierter E-Mail
Sehr geehrte Damen und Herren,
hiermit kündige ich den Vertrag Nummer bezüglich des Dienstes Prodigy. Diese Benachrichtigung stellt eine feste, klare und eindeutige Absicht dar, den Vertrag zum frühestmöglichen Zeitpunkt oder gemäß der anwendbaren vertraglichen Kündigungsfrist zu beenden.
Ich bitte Sie, alle erforderlichen Maßnahmen zu ergreifen, um:
– alle Abrechnungen ab dem wirksamen Kündigungsdatum einzustellen;
– den ordnungsgemäßen Eingang dieser Anfrage schriftlich zu bestätigen;
– und gegebenenfalls die Schlussabrechnung oder Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugesandt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind festgestellt, wodurch es einen gleichwertigen Nachweis darstellt, der den Anforderungen an elektronische Beweise entspricht. Sie verfügen daher über alle notwendigen Elemente, um diese Kündigung ordnungsgemäß zu bearbeiten, in Übereinstimmung mit den geltenden Grundsätzen der schriftlichen Benachrichtigung und der Vertragsfreiheit.
Gemäß BGB § 355 (Widerrufsrecht) und den Datenschutzbestimmungen bitte ich Sie außerdem:
– alle meine personenbezogenen Daten zu löschen, die nicht für Ihre gesetzlichen oder buchhalterischen Verpflichtungen erforderlich sind;
– alle zugehörigen persönlichen Konten zu schließen;
– und mir die wirksame Löschung der Daten gemäß den geltenden Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich behalte eine vollständige Kopie dieser Benachrichtigung sowie den Versandnachweis.
Mit freundlichen Grüßen,
12/01/2026
Cancellation Prodigy: Easy Method
What is Prodigy
Prodigy is an educational game platform for children that delivers curriculum-aligned math (and, in some plans, science and English) through a game-like experience. It is used by parents and educators to track progress, set goals and provide a paid membership for extra in-game content and features.
How to cancel Prodigy
- On the web (Parent or Educator account): log in at www.prodigygame.com/parent or /teacher → go to Memberships → Manage → Cancel to stop auto-renewal. Canceling here typically stops future charges but keeps access until the paid period ends. See Prodigy’s cancellation article: How to Cancel your Membership.
- On iOS / App Store: subscriptions purchased through Apple must be cancelled through your Apple ID subscription settings (Settings → [your name] → Subscriptions). You cannot cancel App Store subscriptions from within the Prodigy app or the Prodigy website. App Store listing: Prodigy on the App Store.
- In Quebec: you may cancel at any time by sending written notice (see Prodigy’s terms). If cancelling after service began, you may owe only for services already rendered and at most $50 or 10% of unused services. Refer to the Quebec terms: Prodigy Terms & Conditions.
- Third-party cancellation services (e.g., Xpendy, Unsubby) can send cancellation letters on your behalf but are not affiliated with Prodigy and may introduce delays or fees: Xpendy - Prodigy.
What happens when you cancel
When you cancel a Prodigy membership via the website, auto-renewal is stopped but you typically retain full access to paid features until the end of the current billing period. Cancelling an App Store subscription stops Apple from charging you at the next renewal; access behavior follows Apple’s subscription management rules. Your Prodigy account and recorded progress generally remain available, subject to Prodigy’s account and data-retention policies - check the terms for details about account data and long-term access.
Will I get a refund?
Prodigy’s published refund policy: full refunds are available if explicitly requested within the first 15 days of a monthly term, or within the first 30 days of a 6-month or annual term. Refunds must be requested via a Prodigy support ticket or live chat; cancelling your membership alone does not automatically trigger a refund. Refunds are returned to the original payment method. No prorated refunds are available after the applicable refund window closes. For App Store purchases, Apple’s refund processes and timelines apply.
Prodigy plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Core (Math only) | C$9.95/month or C$74.95/year (≈ C$6.25/mo billed annually) | Monthly / Annual | Math content (Grade 1 - 8), up to 350 Magicoins/month, parent tracking & goals |
| Plus (Math & Science) | C$14.95/month or C$99.95/year (≈ C$8.33/mo billed annually) | Monthly / Annual | Math (Gr 1 - 8) & Science (Gr 1 - 6), up to 720 Magicoins/month, Mythical Epics, parent features, pets, gear, buddies |
| Ultra (Math, Science & English) | C$19.95/month or C$134.95/year (≈ C$11.25/mo billed annually) | Monthly / Annual | Math, Science & English content, two games, up to 720 Magicoins/month + 880 bonus, Mythical Epics, full parent tools, pets, gear, buddies, mount, all Ultra English benefits |
| Prodigy English - Level Up | C$9.95/month or C$74.95/year (≈ C$6.25/mo billed annually) | Monthly / Annual | Reading/Language, weekly 100 Wishcoins, 40% more gold and 5× Wishcoins on jobs, extra daily store items, decoration gift (Tree Fort) |
| Prodigy English - Ultimate | C$14.95/month or C$99.95/year (≈ C$8.33/mo billed annually) | Monthly / Annual | Everything in Level Up plus +25 Wishcoins/week, double Wishcoins from jobs, double gold from selling items |
Your consumer rights in Canada
Under Canadian consumer protections, the refund windows Prodigy publishes (15 days for monthly, 30 days for longer terms) apply as the company’s stated policy; additional provincial protections may apply. In Quebec, consumers have a statutory right to cancel service contracts at any time; if the consumer cancels after service started they are required to pay only for the services already received and, for the unused portion, at most $50 or 10% of the unused amount. If you believe you were charged unfairly after cancellation, you may escalate to consumer-protection bodies or file complaints with entities such as the Better Business Bureau or your provincial consumer office.
Customer experiences
Many parents and educators praise Prodigy for making math and English learning engaging and game-like, and report positive experiences with customer service that is responsive and helpful. At the same time, some users report frustration with Prodigy’s marketing of paid features, surprise at automatic renewals, and difficulties locating or using the cancellation interface. There are reports (including BBB and forum posts) of login issues, confusing credential methods (Google login vs. email/password) and, in a few cases, disputed or repeated billing problems that required escalation to resolve.
Documentation checklist
- Account details (email used, whether signed up via Google/Apple or email/password)
- Order confirmation or receipt showing purchase date and plan
- Screenshot or confirmation of cancellation (Memberships → Manage → Cancel) or Apple subscription cancellation screen
- Support ticket or live chat transcripts if you requested a refund
- If cancelling in Quebec, a written notice copy and proof of delivery (registered mail)
Common mistakes
Do not assume cancelling the account in the Prodigy app or on the website will cancel an App Store subscription - App Store purchases must be cancelled through Apple. Many users mistakenly believe cancellation triggers an automatic refund; Prodigy requires an explicit refund request within the published windows. Users also report problems when using Google single-sign-on versus an email/password login - if you cannot find the Memberships area, try signing in with the account credentials used to purchase the membership. Finally, relying on third-party cancellation services can introduce delays and may not guarantee immediate effect.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Parent or Teacher account) | Refunds available if requested within 15 days (monthly) or 30 days (6‑month/annual) via support; canceling alone does not refund. | Low - Medium (some users report difficulty locating the cancellation interface or login issues) |
| iOS / App Store | Refunds and billing handled by Apple; follow Apple’s subscription & refund processes. | Medium (must use Apple ID subscription settings; cannot cancel inside Prodigy) |
| Quebec written notice | Statutory cancellation right - pay for services rendered and at most $50 or 10% of unused portion; refunds handled accordingly. | Medium (requires written notice and proof of delivery) |
| Third‑party cancellation services | Refunds not guaranteed; service providers are not affiliated with Prodigy and may add delays or fees. | Variable (can be easy but may introduce delays and uncertainty) |
After cancelling
Keep copies of cancellation confirmations and any support correspondence. If you seek a refund, open a support ticket or use live chat promptly and reference the applicable refund window. If a charge persists after cancellation, gather documentation (receipts, cancellation confirmation) and escalate with Prodigy support; if unresolved you may file a complaint with provincial consumer protection or the Better Business Bureau. Useful links: Prodigy cancellation article (How to Cancel your Membership), Parent/Teacher sign-in (Parent login / Teacher login), App Store listing (Prodigy on the App Store), and terms for Quebec cancellation (Terms & Conditions).
Address
144 Front St. W. Suite 400, Toronto, ON M5J 2L7, Canada