Cancellation Reading Eggs: Easy Method

What is Reading Eggs

Reading Eggs is a subscription-based online program that teaches early reading skills through interactive lessons, games and progress tracking for children. It is often bundled with companion products (such as Mathseeds) and is available through the website and mobile app stores.

How to cancel Reading Eggs

• Web (Canada): Log in to the parent dashboard in a browser, go to My Account → Manage My Subscriptions, and select Cancel. You should cancel at least 24 hours before the next renewal to avoid being charged for the next billing period. See the Reading Eggs support page: support.readingeggs.com.
• Apple App Store: Cancel through your Apple ID / App Store account settings on your iPhone, iPad or via iTunes. Transactions and refunds for App Store purchases are handled by Apple; Reading Eggs cannot cancel App Store subscriptions or issue App Store refunds. See Reading Eggs’ guidance: readingeggs.ca/refund.
• Google Play: Cancel via your Google Play account subscriptions in the Google Play Store. Reading Eggs notes a 30-day money-back guarantee for Google Play purchases, but cancellation and initial refund requests must be handled through Google Play (and via Reading Eggs’ refund form process if directed). See readingeggs.ca/refund for details.

What happens when you cancel

When you cancel a paid subscription, cancellation typically prevents future renewals but access usually remains for the remainder of the paid period (confirm the exact date in your account confirmation). You should receive a cancellation confirmation by email - keep a copy for your records. Your account, progress data and any linked profiles are retained according to Reading Eggs’ policies unless you request deletion via support.

Will I get a refund?

Website subscriptions purchased directly from Reading Eggs are covered by a 30-day money-back guarantee from the date of initial purchase; after 30 days Reading Eggs’ published policy is that refunds are not offered. Refunds for web purchases are processed via Reading Eggs support and can take up to 14 days to appear once approved - contact support@readingeggs.com for web refund requests and confirmations.

Google Play purchases are also described as covered by a 30-day money-back guarantee; refund requests for Google Play purchases must follow Google’s process and Reading Eggs’ support instructions (a form may be required). App Store purchases must be refunded through Apple; Reading Eggs cannot process App Store refunds and will direct you to Apple’s refund procedures.

Reading Eggs plans and pricing

Your consumer rights in Canada

For purchases made in Canada directly through the Reading Eggs website, the company offers a 30-day money-back guarantee; that aligns with common consumer protections but is a voluntary policy rather than a statutory refund right. For app-store purchases (Apple App Store or Google Play), refunds are governed by the platform’s terms and procedures - Apple and Google each have their own timelines and rules.

Canadian consumers may also have statutory rights related to digital content (for example if content is defective or not as described), so if you believe the service is not fit for purpose, contact Reading Eggs support promptly and consider your provincial consumer protection office for further guidance.

Customer experiences

User reviews are mixed. Many parents on review platforms report strong gains in early reading and phonics skills and praise the program for making learning enjoyable and structured; some families also reported positive outcomes for children with learning differences. Other users have complained about billing problems (being charged after attempting cancellation), slow or unsatisfactory customer-service responses, and dissatisfaction from parents who felt the product was more “edutainment” than deep instruction. These differing experiences underline the importance of keeping receipts, confirmation emails and documentation when you subscribe or cancel.

Documentation checklist

• Account email and username used for the Reading Eggs subscription
• Order number / receipt and date of purchase (website or store receipt)
• Payment method details or transaction ID (bank/credit card statement or app-store receipt)
• Screenshot or copy of the cancellation confirmation email (if available)
• Any relevant correspondence with support (ticket numbers, dates)

Common mistakes

Common errors include cancelling on the wrong platform (for example cancelling the website account but forgetting to cancel the App Store/Google Play subscription), cancelling too close to the renewal time (and getting charged because the cancellation didn’t process in time), assuming Reading Eggs can refund App Store charges, and not saving the cancellation confirmation. Another frequent issue is using a different parent account or email to cancel than the one that was used to subscribe - always verify you are logged into the correct account before cancelling.

Comparative recap

After cancelling

After you cancel, check your email for a cancellation confirmation and keep the message until any refund or billing dispute is resolved. If you requested a web refund, contact support@readingeggs.com and allow up to 14 days for processing once a refund is approved. For App Store or Google Play purchases, follow the platform-specific refund processes linked on Reading Eggs’ refund page: readingeggs.ca/refund. If you are charged after cancellation, gather your documentation and contact Reading Eggs support promptly; if unresolved, you may escalate via your payment provider or your provincial consumer protection office.

Address

For physical correspondence or cancellation letters sent by registered mail (raccomandata A/R), you can use:

Reading Eggs Product Returns 37 West 26th Street Suite 408 New York, NY 10010 USA