Opzegdienst nr. 1 in United States
Contractnummer:
Ter attentie van:
Afdeling Opzeggingen – Regal Unlimited
Regal 7132 Regal Lane
37918 Knoxville
Betreft: Contractopzegging – Kennisgeving per gecertificeerde e-mail
Geachte heer/mevrouw,
Hierbij deel ik u mijn beslissing mee om contract nummer met betrekking tot de dienst Regal Unlimited te beëindigen. Deze kennisgeving vormt een stellig, duidelijk en ondubbelzinnig voornemen om het contract op te zeggen, met ingang van de eerst mogelijke datum of in overeenstemming met de toepasselijke contractuele opzegtermijn.
Ik verzoek u vriendelijk alle noodzakelijke maatregelen te treffen om:
– alle facturering stop te zetten vanaf de ingangsdatum van de opzegging;
– de correcte ontvangst van dit verzoek schriftelijk te bevestigen;
– en, indien van toepassing, mij het eindoverzicht of saldobevestiging te sturen.
Deze opzegging wordt u per gecertificeerde e-mail toegezonden. De verzending, tijdstempel en integriteit van de inhoud zijn vastgesteld, waardoor het gelijkwaardig bewijs vormt dat voldoet aan de vereisten van elektronisch bewijs. U beschikt daarom over alle noodzakelijke elementen om deze opzegging correct te verwerken, in overeenstemming met de toepasselijke beginselen inzake schriftelijke kennisgeving en contractvrijheid.
In overeenstemming met het Burgerlijk Wetboek en de regelgeving inzake gegevensbescherming verzoek ik u tevens om:
– al mijn persoonsgegevens te verwijderen die niet noodzakelijk zijn voor uw wettelijke of boekhoudkundige verplichtingen;
– alle bijbehorende persoonlijke accounts te sluiten;
– en mij de effectieve verwijdering van gegevens te bevestigen in overeenstemming met de toepasselijke rechten inzake bescherming van de privacy.
Ik bewaar een volledige kopie van deze kennisgeving evenals het bewijs van verzending.
Met vriendelijke groet,
11/01/2026
Cancellation Regal Unlimited: Easy Method
What is Regal Unlimited
Regal Unlimited is a subscription service from Regal Cinemas that lets members see multiple standard 2D movies for a monthly fee and enjoy member perks such as concession discounts and birthday rewards. Plans, pricing, and participating theaters vary; the publicly available pricing is shown below and applies to U.S. accounts.
How to cancel Regal Unlimited
- Via the Regal mobile app: Open the app, go to the "Unlimited" tab → Manage Subscription → Cancel. Cancel at least ~3 days before your next billing date to avoid being charged for the next cycle; your access remains active until the end of the current billing cycle. Help article
- Via website: Log into Crown Club at regmovies.com → Unlimited Subscription → Manage/Cancel. If the option is not shown in your account, proceed by phone or email. Help article
- By phone: Call Regal customer service and request cancellation. Example numbers used in support articles include +1 917‑672‑1370, +1 917‑730‑4428, +1 917‑724‑2753, +1 917‑595‑2016. Be ready to provide account details. Help article
- By email: Send a cancellation request to customersupport@regalcinemas.com or unlimited@regalcinemas.com with subject "Cancel My Regal Unlimited Subscription" and include your full name, registered email, phone, and account details. Expect a response in ~24 - 48 hours. Help article
- Via social media direct message: Sending a DM to Regal (Facebook, X/Twitter, Instagram @RegalMovies) has been reported by some members to produce faster responses.
- Mail (recommended for proof): Send a dated, signed cancellation letter by registered mail to the official customer service address: Regal, 7132 Regal Lane, Knoxville, TN 37918, USA. Use registered/trackable delivery (raccomandata A/R) to secure proof of receipt; if you do not receive confirmation, follow up by email or phone.
- In person: Some theatres may accept cancellation requests at the box office, but this is not guaranteed and is generally less reliable than app, web, phone, email, social DM, or registered mail.
- Important contract note: You may have a minimum commitment (e.g., 12-month or 3-month minimum) depending on how you signed up. In most cases you cannot cancel without fees during the initial commitment except for specific exceptions (relocation, active military orders, medical), so check your signup terms before requesting cancellation.
What happens when you cancel
When your cancellation is accepted, your account will typically remain active until the end of the current billing cycle; you will not be billed for subsequent cycles if cancellation is processed before the next renewal. Regal retains account data as described in its privacy terms; you should confirm the cancellation and keep any written confirmation or screenshots. If you used a promotional or committed-term offer, review the terms for any early-termination fees or remaining charges.
Will I get a refund?
Regal’s published guidance indicates there are generally no refunds for unused days of a subscription; access continues until the end of the billing period you paid for. Partial refunds are rarely granted and may only be possible under special circumstances or after an initial term ends. Refunds for specific ticket purchases (for cancelled showings) are handled separately and convenience fees are often non‑refundable. There is no automatic statutory 14‑day digital‑goods refund right in Canada that applies to Regal Unlimited; refunds in Canada depend on Regal’s own policies and whether services were defective or misdescribed.
Regal Unlimited plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Regal Unlimited (basic) | US$21.49/month | Monthly | Access to a base tier of theaters (~148 locations), unlimited standard 2D movies, 10% off concessions, birthday popcorn & drink, early screenings, app booking |
| Regal Unlimited Plus | US$24.49/month | Monthly | Access to a larger tier of theaters (~363 locations), same perks as above |
| Regal Unlimited All Access | US$26.49/month | Monthly | Access to all participating Regal U.S. theaters (~434), same perks as above |
Note: All pricing shown is in U.S. dollars and applies to Regal Cinemas in the United States. Publicly available information does not show Canadian pricing or a distinct Canadian offering.
Your consumer rights in Canada
Under Canadian consumer protection law there is generally no automatic right to cancel or obtain a refund for digital subscription services simply because you changed your mind. Refunds are required where the service is defective or mis‑described; any voluntary 14‑day cancellation/refund window must be expressly offered in the provider’s policy. Specific provincial rules (for example, Quebec’s rules on automatic renewals) can affect notice requirements and renewals, so check your provincial consumer protection office or the terms you agreed to when signing up. If you believe the service was misrepresented or faulty, keep documentation and consider filing a complaint with your provincial consumer protection agency.
Customer experiences
User reports are mixed. Many members praise Regal customer service when issues are resolved - examples include refunds or replacement tickets after problems. Several members report success cancelling via social media DMs faster than email. However, there are numerous complaints about difficulty locating cancel buttons, being required to call or email, and occasional post‑cancellation charges or double billing. Refunds for unused subscription months are frequently reported as not granted, which is a common source of frustration.
Documentation checklist
- Registered account email and username; Crown Club/Regal account number (if shown), full name, phone number, last 4 digits of the payment card; screenshots of your subscription page and cancellation attempt; date/time and name of any agent you speak with; copy/receipt of registered-mail tracking if you mailed a letter; saved confirmation email or screenshot after cancellation.
Common mistakes
Common mistakes include assuming cancellation is immediate (it usually takes effect at the end of the billing period if done on time), not cancelling at least ~3 days before the next charge, and failing to keep a confirmation or proof of the cancellation request. Another frequent issue is relying on an in‑person box office request without follow‑up confirmation; theatre staff may not have the ability to complete account changes. Finally, not checking whether you subscribed under a promotional minimum term (12 or 3 months) can lead to unexpected early‑termination charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App | Typically no refund for unused days | Easy (if Manage Subscription is available) |
| Website (Crown Club) | Typically no; may vary if support intervenes | Moderate (account options sometimes hidden) |
| Phone | Typically no; occasional exceptions possible | Moderate - Hard (wait times; need account verification) |
| Typically no; may take 24 - 48 hours to reply | Moderate (asynchronous; requires clear info) | |
| Social DM | Typically no; sometimes faster resolution reported | Easy (can be faster for confirmations) |
| Registered mail | Typically no; gives proof of delivery which helps disputes | Moderate (slower but provides documentation) |
| In person | Typically no; unreliable for account changes | Unreliable (may not be processed) |
After cancelling
After you submit a cancellation request, save any confirmation you receive (email, screenshot, support ticket number) and verify your next billing date to ensure no further charges occur. If you mailed a cancellation letter, retain the tracking/receipt. If you are charged after a confirmed cancellation, contact Regal support immediately with your documentation and request a refund; if that fails, consider contacting your payment provider to dispute the charge and, if appropriate, your provincial consumer protection office.
Helpful links: Regal help articles on cancellation and membership are available at Regal: How to cancel (membership) and Regal: Cancellation support. To sign in or check your subscription, use regmovies.com. Email support at customersupport@regalcinemas.com or unlimited@regalcinemas.com. For social contact try @RegalMovies on Instagram, Twitter/X, or Facebook.
Address
If you choose to send a written cancellation by registered mail, send it to the official customer service mailing address and keep the tracking/receipt as proof of delivery:
Regal
7132 Regal Lane
Knoxville, TN 37918
USA
If you do not receive confirmation within a few business days after mailing, follow up by email to customersupport@regalcinemas.com or by phone.