Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Rosetta Stone
135 West Market Street
22801 Harrisonburg
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rosetta Stone service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Rosetta Stone: Easy Method
What is Rosetta Stone
Overview
Rosetta Stone is a language-learning service that offers subscriptions and one-time purchases for courses across multiple languages. It delivers lessons through apps and web platforms using image-based and immersion techniques and is sold directly by Rosetta Stone or through app stores and partner promotions.
How to cancel Rosetta Stone
- App Store (iOS): Open the App Store on your iPhone/iPad → tap your profile icon → Subscriptions → select Rosetta Stone → Cancel Subscription. The subscription will stop at the end of the current billing period. For more, see a community guide: talkreal.org.
- Google Play (Android): Open the Google Play Store → Menu → Subscriptions → select Rosetta Stone → Cancel. The subscription remains active until the next billing date. Community instructions: talkreal.org.
- Web (Rosetta Stone website purchases): Cancellation generally requires contacting Rosetta Stone customer support - there is no clearly available self-cancel button for many users. Expect to submit a request via the site’s support/contact channels and to allow time for a response; users report delays and occasional difficulties. See user reports: Trustpilot.
What happens when you cancel
Cancelling stops future auto-renewals; in most cases your paid access continues until the end of the current billing period. Your account, progress and settings typically remain available after cancellation unless you request account deletion - Rosetta Stone’s support or privacy policy controls data retention and deletion processes. For purchases through app stores, cancellation and access rules are governed by the platform’s subscription policies.
Will I get a refund?
Refund outcomes vary by purchase channel and the product type. Rosetta Stone advertises a 30-day money-back promise for some purchases, but that may not apply if the product has been used (for example, if lessons or classes have been completed). Standalone boxed/CD or unopened download versions are subject to the EULA rule allowing refunds only if returned unused and unopened within 30 days (return shipping paid by the customer). User reports show mixed results: some customers received prompt refunds after contacting support, while others report denied or delayed refunds - especially for complaints about legacy “lifetime” plans or annual subscriptions. If you bought through Apple or Google, refund requests are usually handled through those stores’ refund processes.
Rosetta Stone plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 3-Month Subscription (Canadian Promo) | C$14.95 per month (C$44.85 billed as one) | 3 Months | Single language access; limited-time discount |
| 12-Month Subscription (Canadian Promo) | C$10.95 per month (C$131.40 billed as one) | 12 Months | Single language access; promotional rate |
| Lifetime Access - All Languages (Gift Purchase) | C$169 one-time | Lifetime | Access to all 25 languages; gift option |
| Lifetime Access - Single Language (Gift Purchase) | C$149 one-time | Lifetime | Access to one language; gift option |
| Lifetime Access - Single Language (Partner Exclusive) | C$99 one-time | Lifetime | Partner-exclusive deal; single language access |
Your consumer rights in Canada
Canadian consumers have a statutory right to cancel certain “direct-sales” contracts within 10 days after receiving a written contract or cancellation-rights statement; see government guidance on direct-sellers harmonization for details. For digital subscriptions, Canadian law does not provide a general 14-day cooling-off period once access has begun - the rights and remedies for digital services are more limited than for some goods. For reference on the direct-sales rule, see the federal guidance: ISED - Direct Sellers.
Customer experiences
Reviews are mixed. Some customers report courteous, fast support and successful refunds when they contacted Rosetta Stone after an unwanted renewal. Others report persistent problems: difficulty cancelling via the website, charges after attempting to cancel, discontinued support for so-called “lifetime” plans, and slow or denied refunds. Many positive reviews praise the program’s visual, immersion-style approach for certain learners, while many negative reviews highlight account, billing and support friction documented on consumer review sites.
Documentation checklist
- Order confirmation or receipt (email) showing purchase date and plan
- Account email/username and device used to subscribe
- Screenshot of subscription status or billing in-app or web account
- Bank or card statement line showing the charge
- Any support emails/chats with dates and case numbers
- Cancellation confirmation or screenshot if available
Common mistakes
Common errors include cancelling on the Rosetta Stone website but forgetting the purchase was made through Apple or Google (so the app-store subscription remains active), assuming “lifetime” plans are eternally supported without checking terms or recent company policy changes, and failing to keep proof of cancellation or purchase confirmation. Another frequent issue is not contacting the correct channel for refunds - platform purchases typically require Apple/Google refund requests while web purchases go to Rosetta Stone support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; cancellation stops auto-renewal and access continues to period end | Low - self-serve cancellation in App Store; refunds via Apple support |
| Google Play (Android) | Refunds handled by Google; cancellation stops auto-renewal and access continues to period end | Low - self-serve cancellation in Play Store; refunds via Google support |
| Website (Rosetta Stone support) | Mix of outcomes - Rosetta Stone advertises a 30-day promise in some cases but refunds can be conditional and inconsistent | High - users report no clear self-cancel button and slow responses |
| Registered mail / formal complaint | May support dispute or formal request but is slower; refunds depend on case | Medium - provides proof of delivery; useful for escalations or privacy/data requests |
After cancelling
After you cancel, save confirmation emails, monitor your bank account for any unexpected charges, and follow up if charges continue. If you purchased through the App Store or Google Play, use Apple or Google support pages to request refunds or report billing issues. For web purchases, contact Rosetta Stone customer support and keep documentation of all correspondence. For consumer-rights guidance in Canada consult federal resources on direct-sales and general consumer measures: ISED - Direct Sellers. For community reports and examples of refund outcomes see user reviews: Trustpilot. For standalone EULA terms on returns see Rosetta Stone’s published EULA: Rosetta Stone EULA.
Address
Rosetta Stone Ltd. Privacy Officer
135 West Market Street
Harrisonburg, VA 22801
United States