Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Study.Com
100 View Street, Suite 202
94041 Mountain View
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Study.Com service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Study.Com: Easy Method
What is Study.Com
Study.com is an online education platform that offers video lessons, course materials, and subscription plans for learners seeking general education, college credit alternatives, and subject-specific study resources. It operates on a subscription model with web and in-app purchase routes and publishes terms of use, payment, and refund information on its site.
How to cancel Study.Com
- Web (recommended): Log in to your Study.com account, go to your Dashboard, choose "Cancel Subscription" or visit the "manage membership" cancellation page, select a cancellation reason and confirm. You retain access for the remainder of your paid billing cycle. (See Study.com Terms and the support cancellation article: Cancellation support.)
- iOS (App Store): Cancel via your Apple ID settings on your device - Settings → Your Name → Subscriptions → Cancel Subscription. Study.com cannot cancel App Store subscriptions for you; refunds and cancellations for in‑app purchases are handled by Apple. See the Study.com app listing: Study.com on the App Store.
- Google Play: Manage subscriptions through your Google Play account settings. Study.com’s site does not provide detailed Play guidance, and some users report inconsistent behavior (see "Customer experiences" below).
- Optional legal notice: If you prefer a formal cancellation notice, send a certified letter addressed to the Legal Department (address below).
What happens when you cancel
When you cancel a Study.com membership via the web Dashboard, your account remains active until the end of the current billing period; you keep access to paid content for that remainder. Cancellation prevents future automatic renewals but does not necessarily trigger an automatic refund. For in-app subscriptions (Apple or Google Play), cancelling stops future renewals according to the app store’s timing rules and does not automatically remove already billed charges.
Study.com retains records associated with your account and may continue to store your progress and profile data according to its Terms of Use and privacy policy. If you need data retained or deleted, follow Study.com’s account settings or contact support for data-related requests.
Will I get a refund?
Study.com offers a 30-day money-back guarantee for qualifying web purchases, but refunds are not automatic. To request a refund you must email support@study.com within the 30‑day window. Study.com’s Terms of Use also state that no refunds or credits are provided for partial-period usage, unwatched lessons, or unused membership time except where a specific promotional offer provides written refund rights. Study.com pages do not explicitly reference statutory Canadian cooling-off rights (for example a 14‑day period); if you believe provincial consumer law applies, contact your local consumer protection agency or your payment provider for guidance if a refund is refused.
Study.Com plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| College Starter | US$95.00 | Monthly | General education courses (2 at a time), no long-term commitment, 30-day money-back guarantee |
| College Saver | US$235.00 | Monthly | Full access to upper- and lower-division courses, unlimited course completion per month |
Your consumer rights in Canada
Canadian consumers may have statutory rights under provincial consumer protection laws, including cooling-off periods or refund entitlements for certain online digital purchases. Study.com’s published policies do not expressly acknowledge these statutory rights and emphasize their 30‑day money‑back promise and no-refund-for-partial-use clauses. If you are in Canada and believe you are entitled to a refund under provincial law, document your request and escalate to your provincial consumer protection office or your card issuer if Study.com refuses a refund within the statutory window.
Customer experiences
Public reviews are mixed. Many users rate Study.com highly for accessible lessons and perceived value, particularly on Trustpilot and some review sites. However, a notable share of complaints relate to unexpected or continued charges after cancellation, confusing free-trial or billing language, slow or unresponsive customer service, and issues with in-app subscription cancellations. Reports about Google Play cancellations describe inconsistent confirmations or "pending cancellation" states. These experiences suggest keeping careful records of cancellations and communications.
Documentation checklist
- Account email and username; order or invoice numbers; dates and amounts of charges.
- Screenshot(s) of cancellation confirmation or the Dashboard page showing cancellation.
- Copy of refund request email sent to support@study.com and any replies received.
- If cancelled via Apple or Google Play, screenshots of subscription management pages and store receipts.
- Tracking number and certified-mail receipt if you send a written notice to the Legal Department.
Common mistakes
Common errors include assuming a cancellation always triggers an immediate refund, cancelling inside an app but not via the correct account (e.g., cancelling on the web when the subscription was made through Apple), or failing to keep confirmation screenshots and email copies. Another frequent mistake is not emailing support for a refund request within the 30‑day window; Study.com requires an email request for refunds. If you use an app store subscription, assuming Study.com can cancel or refund for you is also a mistake - these are handled by the respective app store.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Study.com Dashboard) | Eligible for 30-day money-back if you email support@study.com; refunds not automatic. | Low - Medium (easy to cancel; refund requires emailed request and wait time) |
| iOS (App Store) | Refunds and cancellations handled by Apple; Study.com cannot cancel App Store subscriptions for you. | Medium - High (must use Apple’s subscription and refund process; outcomes variable) |
| Google Play | Managed via Google Play; Study.com provides limited guidance and user reports cite inconsistent results. | High (user reports of unclear status, pending cancellations, or delayed processing) |
After cancelling
After you cancel, keep all documentation (screenshots, emails, store receipts) and monitor your payment method for any unexpected charges. If you requested a refund, allow Study.com time to respond and check your bank or card statement for the refund posting. Useful pages to reference: Study.com Terms of Use (Terms of Use), payment & billing FAQ including the 30‑day guarantee (Payment & Billing), the refund support article (Refunds & cancellations), and the cancellation support page (How to cancel).
If a refund is refused and you believe Canadian consumer law applies, contact your provincial consumer protection office or your payment provider to dispute the charge. Retain certified-mail receipts and all correspondence to support your case.
Address
For formal cancellation notices by mail, send certified mail (raccomandata A/R) to:
Study.com, Attn: Legal Department, 100 View Street, Suite 202, Mountain View, CA 94041