Cancellation Successmaker: Easy Method

What is Successmaker

SuccessMaker is an adaptive K - 8 learning program that delivers personalized instruction in reading and mathematics. It is commonly licensed to schools and home‑school providers and adapts content to each learner's level to practice skills and track progress.

How to cancel Successmaker

• Check how your subscription was purchased (direct from Edmentum/SuccessMaker, through a school, or via a home‑school program provider). If it was purchased by a school or third party, contact that payer first to request cancellation or a transfer of account control.
• Try the vendor’s self‑service cancellation first: sign in to the account at the SuccessMaker/Edmentum portal and look for Subscription, Billing, or Account settings to cancel auto‑renewal.
• If self‑service isn’t available or you prefer written confirmation, send a signed cancellation letter by registered post with return receipt requested (in Italy called "raccomandata A/R"; in Canada request registered mail with tracking and signature). Include your full name, account email, student name(s), subscription or order number, date of purchase, and a clear statement that you are cancelling the subscription; request written confirmation and any applicable refund or data export.
• Supplement the written notice by contacting support by phone and email. Save call details, ticket numbers and any confirmation emails. If the account is administered by a school, request that the school administrator submit the cancellation on your behalf and provide proof of submission.
• If you paid by credit card or PayPal and a refund is denied unfairly, contact your card issuer or PayPal to dispute the charge after you have documentation of your cancellation attempt.

What happens when you cancel

Cancellation typically stops future billing and prevents automatic renewal. Whether you keep access immediately or until the end of the paid period depends on the vendor and the terms you agreed to; many digital subscriptions allow access through the end of the current paid term.

Student data, progress reports and account records are subject to the provider’s data retention and privacy policies; some vendors retain data for a period and may delete accounts after inactivity. If you need transcripts or student history, request an export in writing before or at the time you cancel.

Will I get a refund?

Refund eligibility depends on the vendor’s stated refund policy and the timing of your cancellation. For fixed-duration school‑year licenses (for example the C$75 school‑year offering often sold through home‑school providers) refunds are frequently limited or not issued once the term has begun. Exceptions may apply for billing errors, duplicate charges, or where provincial/federal consumer law requires a remedy.

If you believe you are entitled to a refund, document your purchase and cancellation requests and request a written response from the vendor. If the vendor refuses and you have strong grounds (misrepresentation, billing errors), you can pursue a dispute through your payment provider or provincial consumer protection offices.

Successmaker plans and pricing

Your consumer rights in Canada

In Canada you are protected from false or misleading representations under federal and provincial laws; the Competition Bureau enforces federal rules against deceptive marketing. Provincial consumer protection statutes vary but commonly require clear disclosure of fees and renewal terms and provide remedies for unfair practices. Quebec and some provinces provide stronger consumer safeguards for contracts and automatic renewals.

There is no uniform, nationwide “cooling‑off” period for online digital subscriptions comparable to some other jurisdictions, so act promptly if you wish to cancel. If a vendor fails to honour cancellation or charges incorrectly, you can contact your card issuer to dispute the charge, file a complaint with provincial consumer protection services, or seek assistance from the Competition Bureau or the Office of the Privacy Commissioner if data/privacy issues arise.

Customer experiences

User reports are mixed: some customers find cancellations straightforward via the account portal or support team, while others report delays in receiving written confirmation, difficulty reaching the correct support channel, or confusion when subscriptions were purchased through third parties (schools or home‑school providers). Pricing in Canada is not widely published; the C$75 school‑year figure appears in a small number of Alberta home‑school listings rather than on centralized Canadian commercial pages.

Documentation checklist

• Account holder name, account email, student name(s), and subscription or order number
• Date of purchase, method of payment and last billing date, and a copy of the receipt
• Screenshots of billing statements and any in‑app or web cancellation interface
• A copy of your signed cancellation letter (postal) and confirmation of registered mail/tracking
• All correspondence with support (emails, ticket numbers, call notes) and any export of student data you requested

Common mistakes

Common errors include assuming the subscription will stop if you uninstall an app or remove the app from a device; cancellations must typically be made via account settings or by contacting the vendor. Another frequent mistake is waiting until after the renewal date to cancel, which may trigger another charge. Relying solely on verbal confirmation without written proof can make disputes harder; always request and save confirmation emails or letters. Finally, when accounts are managed through a school or third party, parents sometimes contact the vendor directly instead of the subscribing organization, causing delays.

Comparative recap

After cancelling

After you cancel, confirm in writing that billing has stopped and retain confirmation for at least 12 months. If you need a refund or account deletion, follow up in writing and keep records of all responses. For official support and policy details, start with the vendor’s support resources and escalate to your payment provider or provincial consumer office if necessary.

Helpful resources: SuccessMaker product and support pages at Edmentum - SuccessMaker, the Competition Bureau of Canada at competitionbureau.gc.ca, provincial consumer protection information such as Ontario consumer protection, and privacy guidance from the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Address

Send written cancellation by registered post with return receipt requested to:

2040 Speers Road
Oakville, Ontario
Canada L6L 2X8