Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Transtutor
187 Wolf Rd.
12205 Albany
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Transtutor service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Transtutor: Easy Method
What is Transtutor
Transtutor is an online subscription service offering language- and translation-related assistance and tutoring through apps and a web platform. It operates on a paid-subscription model with account-based access to services and content.
The service is provided by Transweb Global Inc., and subscriptions can be purchased through the web, Google Play, or the Apple App Store.
How to cancel Transtutor
- Purchased via Google Play: Open Google Play → Menu → Subscriptions → select Transtutors → Cancel Subscription → confirm.
- Purchased via Apple App Store: Open Settings → tap your name → Subscriptions → select Transtutors → Cancel Subscription → confirm.
- Purchased via Web (Account settings): Sign in to your Transtutors account → go to Account or Subscription settings → select Cancel Subscription. Transtutors states you can cancel anytime via account settings.
- By registered mail (disdetta / raccomandata A/R): Send a written cancellation letter by registered mail to the corporate office (see Address section). Include your full name, account email, subscription ID or order number if available, the date you request cancellation, and a clear statement that you request cancellation of the subscription. Keep the registered-mail receipt and any delivery confirmation.
What happens when you cancel
When you cancel via the web account settings, Transtutors states your access continues until the end of the current billing cycle but you will not be billed again. If you cancel through an app store, billing and access follow the platform's subscription rules (for example, the store may end future renewals while access continues for the paid period). Some user reports indicate inconsistent outcomes - some users report immediate loss of access upon cancellation despite billing-cycle expectations. Always check your account status and keep confirmation screenshots or emails.
Your account data (profile, messages, history) may remain stored under Transtutors' normal data-retention practices; review any privacy or account-deletion options in your account settings if you want data removed.
Will I get a refund?
Transtutors' stated policy is that it does not offer refunds for unused services after cancellation. Multiple user complaints indicate refund requests are often ignored or denied, including cases where users canceled during a free trial. There is no public evidence that Transtutors provides a 14‑day or cooling‑off refund to Canadian users.
If you purchased through Google Play or the Apple App Store, you may be able to request a refund through the store's refund process; those outcomes depend on the store's policies, not Transtutors' stated no‑refund policy. If Transtutors refuses a refund you believe you are entitled to, options available to some users have included filing a chargeback or a dispute through the bank or card issuer - these carry their own requirements and time limits.
Transtutor plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Weekly | Varies | No confirmed Canada-specific pricing found; public references use USD approximations. |
| Monthly | Varies | No confirmed Canada-specific pricing found; public references use USD approximations. |
| Annual | Varies | No confirmed Canada-specific pricing found; public references use USD approximations. |
Your consumer rights in Canada
Under Canadian consumer-protection law, some digital subscription services may be subject to cooling‑off periods or specific cancellation rules in certain provinces. However, there is no public indication that Transtutors honors any specific Canadian cooling‑off period. If you believe your consumer rights under provincial law apply, document your communications and consider raising the issue with your provincial consumer-protection agency.
If Transtutors refuses a refund that you believe you are owed, Canadian consumers commonly use dispute mechanisms such as requesting a refund through the app store, filing a dispute or chargeback with the card issuer, or contacting provincial consumer-protection authorities. These routes have deadlines and evidence requirements, so keep copies of all relevant records.
Customer experiences
Public reviews and user complaints show a mix of issues. Reported problems include answers that users considered poor or inaccurate, difficulties obtaining refunds or responses to refund requests, and instances where users were charged again after cancellation. A number of users report that chargebacks or bank disputes were the only successful method to recover funds.
There are also reported inconsistencies in cancellation outcomes: while official cancellation steps exist for Google Play, Apple, and web accounts, user experiences vary - some saw access continue for the paid period as expected, while others reported immediate loss of access or recurring charges after attempting to cancel.
Documentation checklist
- Account email and username.
- Order/transaction ID, invoice, or receipt showing purchase date and amount.
- Screenshots of subscription status, cancellation confirmations, and error messages.
- Copies of emails or messages exchanged with Transtutors support.
- Registered-mail receipt and delivery confirmation if you mailed a cancellation letter.
- Bank or card statements showing billing transactions.
Common mistakes
One frequent mistake is attempting to cancel in the wrong place - if you subscribed through Google Play or the Apple App Store, canceling only on the Transtutors website may not stop future renewals. Another common error is not keeping proof: without screenshots, receipts, or registered-mail proof, it is harder to dispute unwanted charges.
Assuming an automatic refund after cancellation is another pitfall; Transtutors' stated policy disclaims refunds for unused time, so do not rely on a refund unless you receive explicit confirmation. Finally, waiting too long to act after an unwanted charge can limit options like chargebacks or app-store refund requests, which have time limits.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play subscription | Unlikely from Transtutors; refunds must follow Google Play's refund process | Low to Moderate (official cancel steps exist; user reports of issues) |
| Apple App Store subscription | Unlikely from Transtutors; refunds must follow Apple/ App Store policy | Low to Moderate (official cancel steps exist; user reports of issues) |
| Web (Account settings) | No (Transtutors policy: no refunds for unused services) | Moderate (official cancel option exists; some users report problems) |
| Registered mail to corporate office | No (Transtutors policy: no refunds; mail documents cancellation request) | High (slow, requires proof and follow-up) |
After cancelling
After you cancel, verify your subscription status and next billing date in the platform where you purchased. Keep screenshots or confirmation emails showing the cancellation. Check your payment method statements for any further charges and be prepared to contact the app store, your card issuer, or your bank to dispute unauthorized charges.
Helpful resources: Google Play subscriptions support: https://support.google.com/googleplay/answer/7018481; Apple subscriptions support (Canada): https://support.apple.com/en-ca/HT202039; general Canadian consumer and financial dispute guidance: https://www.canada.ca/en/consumer-affairs.html and https://www.canada.ca/en/financial-consumer-agency/services/credit-cards/resolving-problems.html.
Address
Send registered cancellation letters (disdetta / raccomandata A/R) to:
Transweb Global Inc.
187 Wolf Rd.
Albany, New York 12205
United States