Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Udacity
2440 W. El Camino Real, 6th Floor
94040 Mountain View
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Udacity service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Udacity: Easy Method
What is Udacity
Udacity is an online education provider focused on technology and career-oriented courses, including project-based Nanodegree programs and standalone courses. It emphasizes hands-on projects, mentor support, and industry-relevant curriculum designed for learners seeking applied skills in areas such as programming, data science, AI, and cloud engineering.
How to cancel Udacity
- Sign in to your Udacity web account and open Account → Subscription & Billing. Click "Cancel" and follow the confirmation prompts; you should receive a cancellation confirmation email. For step-by-step help see How to cancel a subscription.
- Cancel a few days before your next billing date to avoid being charged for the next period; after cancelling you keep access through the current paid period but are not refunded for unused days.
- If you purchased via the mobile in‑app stores, follow the web-based cancellation procedure above - Udacity’s standard instructions apply regardless of purchase platform (see Udacity Terms of Use).
- If you need a refund or are within the initial refund window, cancel via the Classroom (web) rather than relying solely on email to ensure prompt processing; email cancellation requests can take 24 - 48 hours to process and risk an additional charge.
- If you prefer a paper notice, consider sending a tracked/registered letter to Udacity’s corporate address to create a dated delivery record (see Address section below).
What happens when you cancel
When you cancel, your subscription will stop auto‑renewing at the end of the current billing period. You will retain access to course content and any enrolled Nanodegree materials until that period ends. You should receive a confirmation email documenting the cancellation; keep that email as proof. Your account, course progress, and submitted projects typically remain associated with your account if you return later, but access privileges end after the paid period unless you re‑subscribe.
Will I get a refund?
Udacity provides a full refund if you cancel within the first 7 days of the initial purchase of a subscription or a single Nanodegree program. For residents of the European Union, consumer protection law extends that window to 14 days. The 7‑day refund applies only to the very first month; subsequent monthly charges are not refundable. Refund eligibility is based on cancellation via the Classroom (web account); email cancellations within the window may still be accepted but can take 24 - 48 hours to process, which could risk another charge. There is a 7‑day free trial option available in Canada - if you do not cancel before the trial ends, you will be charged for the subscription and refunds for accidental trial charges are not provided under Udacity’s stated policy.
Udacity plans and pricing
| Plan | Price (USD) | Estimated CAD | Period | Features |
|---|---|---|---|---|
| All Access - Monthly | US$249.00 | ~C$335 - 360 estimate | Monthly | Unlimited access to entire Udacity catalog (Nanodegrees & Courses) |
| All Access - 4‑Month Upfront | US$846.00 | ~C$1,145 - 1,230 estimate | 4‑Month Bundle | About 15% savings vs. monthly; access to entire catalog |
| Nanodegree Program (typical range) | US$718 - US$2,154 | ~C$980 - C$2,940 estimate | Program duration (2 - 6 months) | Upfront pricing per Nanodegree |
Udacity lists prices in USD only; Canadian buyers should expect USD billing and possible credit‑card or processor conversion fees. The CAD figures above are approximate conversions and may vary with exchange rates and bank fees.
Your consumer rights in Canada
In Canada there is no statutory 14‑day automatic withdrawal period for digital services comparable to some EU laws. Udacity’s published 7‑day refund window for first‑month cancellations is a company policy and therefore a discretionary benefit rather than a legal right under Canadian consumer law. You are entitled to cancel a digital subscription and Udacity permits cancellation at any time, with access retained until the end of the paid billing period. For mobile in‑app purchases, Apple and Google maintain their own refund and purchase dispute processes that are separate from Udacity’s policy.
Customer experiences
Users commonly praise Udacity for structured, practical, project‑based learning, strong mentor support, and industry‑relevant course design that can build real skills. At the same time, reviews note issues such as occasional outdated content, technical problems with project environments, variable mentor and support responsiveness, and isolated difficulties with the cancellation process (for example, users reporting being routed to advisors rather than a simple cancel button). These mixed experiences suggest checking current course status and keeping documentation when you interact with support or cancel.
Documentation checklist
- Cancellation confirmation email or screenshot from your Udacity account.
- Billing statements or receipts showing the original charge (date, amount, USD).
- Screenshots of Subscription & Billing page showing cancellation or active subscription date.
- Copies of any email correspondence with Udacity support, and timestamps of chat transcripts if used.
- If you sent postal notice, proof of mailing and delivery (tracked/registered receipt).
Common mistakes
Common errors include waiting until the billing date (instead of cancelling a few days earlier), assuming in‑app purchases follow different Udacity web rules, and not keeping the cancellation confirmation email. People sometimes assume partial refunds are automatic when cancelling mid‑period; Udacity’s policy is that remaining days are not refunded. Another frequent problem is relying on email cancellation alone during the refund window - email requests can take 24 - 48 hours to process and may risk an unintended charge if timed close to renewal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web account (Classroom) cancellation | Eligible for full refund if within first 7 days (14 days for EU residents); subsequent months not refundable | Low - direct button in Subscription & Billing |
| Email to Udacity support | May be accepted if within refund window, but processing can take 24 - 48 hours and risk another charge | Medium - requires follow‑up and confirmation |
| App Store / Google Play purchase | Refunds may be governed by Apple/Google policies; Udacity’s web refund window still applies for web cancellations but platform refunds are separate | Medium to High - platform dispute processes vary |
| Registered/tracked postal notice | Cancellation acknowledged when received; refund treatment follows Udacity policy (same as web rules) | Medium - slow but provides delivery proof |
After cancelling
After you cancel, retain your cancellation confirmation and check your bank or card statement to confirm no further charges. If you believe a charge was made in error, contact Udacity Support and your payment provider promptly. Useful resources: Udacity’s cancellation instructions How to cancel a subscription, the Terms of Use and refund policy Udacity Terms of Use, and the 7‑day Free Trial information 7‑day Free Trial. If you need to escalate, include your cancellation confirmation and transaction receipts when contacting support or your card issuer.
Address
Udacity, Inc., 2440 W. El Camino Real, 6th Floor, Mountain View, CA 94040, USA. If you choose to send a paper cancellation notice, use a tracked or registered mailing method to ensure traceability of delivery.