Cancellation Gempages: Easy Method

What is Gempages

Overview

GemPages is a Shopify page-builder app that lets merchants create custom storefront pages, landing pages and conversion-focused templates without coding. It integrates with Shopify for subscription billing and provides features such as templates, sales-funnel tools, AI-assisted layout, and live chat support depending on the plan.

How to cancel Gempages

• From GemPages Dashboard: go to Plans → Downgrade to Free. If you downgrade before the current billing cycle ends, no further GemPages fees will be charged for subsequent cycles. See Pricing & FAQs.
• Or, from Shopify Admin: go to Apps & Sales Channels → find GemPages → Uninstall the app. Uninstalling before the next Shopify billing cycle prevents future App charges; uninstalling during an active cycle means that cycle’s fee will still be billed. See What happens when you uninstall.
• If you prefer a written notice, send a signed cancellation letter by certified mail (for example, raccomandata A/R) to the vendor address (see final section). Keep the postal receipt and tracking for your records.
• To request a refund after cancelling, contact GemPages support via live chat or email and attach your latest Shopify invoice (see refund steps below).

What happens when you cancel

Because GemPages subscriptions and billing are controlled through Shopify, cancelling via either the GemPages UI or Shopify Admin updates the Shopify subscription. Access to paid GemPages features is removed at the end of the paid billing cycle (unless you downgrade/uninstall before that cycle ends). Uninstalling during an active billing period does not automatically prorate or stop that cycle’s charge; it prevents future charges if done before the next cycle.

On data and account content: GemPages documents a process for data retention and erasure. Personal data is erased within 48 hours after uninstall in certain cases, with fuller removal timelines (for account data) applied after periods such as three months of inactivity - export any pages or backups you need before uninstalling.

Will I get a refund?

GemPages offers a 30-day money-back guarantee: if you cancel within the first 30 days of your initial subscription you are generally eligible for a full refund. After the initial 30 days, refunds are only considered for significant issues (for example, data loss or severe disruption) and are not granted for change of mind, lack of expertise, or goodwill requests.

To request a refund, GemPages asks that you uninstall the app and then submit your most recent Shopify invoice to GemPages support by email or live chat. Refund requests are typically reviewed and decided within 3 - 5 business days. Keep in mind that billing is processed by Shopify, so timing of uninstall vs. billing cutoffs affects charges.

Gempages plans and pricing

Your consumer rights in Canada

In Canada, GemPages’ published 30-day money-back guarantee aligns with common marketplace consumer practices for digital subscriptions. There is no universal statutory 14-day cooling-off period for SaaS across Canada, but clearly stated refund terms (such as GemPages’ policy) are generally enforceable provided they are communicated in advance.

Limitations on refunds after 30 days for non‑service failures (change of mind, user error) are typically permissible so long as they are clearly disclosed. For serious service failures (data loss or severe outages), providers in Canada are expected to consider reasonable remediation, and GemPages’ policy states such cases may be eligible for refunds.

Customer experiences

Many users praise GemPages for strong customization capabilities, conversion-focused templates and responsive, knowledgeable support teams. Reviewers - Canadian and international - have described support as “stellar” and “top‑notch” in numerous positive reports.

At the same time, negative reports exist: some merchants have experienced delayed or insufficient support response for urgent issues (for example, a critical cart button remaining unrepaired beyond 24 hours), and others encountered frustration when routed to Shopify rather than getting direct resolution. These mixed experiences suggest support quality can vary by case and time.

Documentation checklist

• Latest Shopify invoice(s) showing GemPages charges (PDF or screenshot).
• Confirmation of app uninstall or dashboard downgrade (screenshot with date/time).
• Copies of support chats or emails with GemPages (timestamps) and any ticket numbers.
• Exported backups of pages you need to retain, plus screenshots of critical pages.
• If you send a postal cancellation, certified mail receipt / tracking and signed delivery confirmation (e.g., raccomandata A/R).

Common mistakes

A common mistake is assuming uninstalling an app mid‑cycle will trigger a prorated refund; for GemPages, uninstalling during an active billing cycle typically means you will still be charged for that cycle. Another frequent error is failing to save the final Shopify invoice before requesting a refund - GemPages requires the invoice as part of a refund claim. Some merchants also assume GemPages bills directly instead of via Shopify; in practice Shopify controls the subscription billing cycle, so cancellations must be done carefully in the Shopify admin or via the GemPages dashboard.

Finally, waiting beyond the 30‑day refund window and expecting a refund for change-of-mind is a frequent cause of disappointment. If you rely on a refund option, initiate cancellation and refund requests as early as possible and keep all documentation.

Comparative recap

After cancelling

After you cancel, verify your Shopify billing settings and check your next invoice to confirm no further GemPages charges appear. If you are seeking a refund, uninstall the app and submit your latest Shopify invoice to GemPages support via live chat or email; see How to request a refund and Refund Policy.

Export any pages or content you want to keep before uninstalling and check GemPages’ data retention and erasure timeline at Data Retention. For billing and plan details see Pricing & FAQs. If you have unresolved issues after following these steps, retain your documentation and escalate with support including the invoice and timestamps of communications.

Address

Send postal cancellation notices (if used) to:

GemCommerce
5th Floor, Artemis Tower, No. 3 Le Trong Tan Street,
Phuong Liet Ward, Hanoi, Vietnam