Služba pro zrušení č. 1 v España
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Madridista.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Madridista: Simple Process
What is Madridista
Madridista is Real Madrid C.F.'s membership program offering tiers such as Free, Premium and Junior with benefits like RM Play access, store discounts, ticket presales and physical welcome packs for Junior members. Memberships are subscription-based and governed by Real Madrid's General Conditions.
How to cancel Madridista
- Send a cancellation request by email to PREMIUM MADRIDISTAS at madridistas.premium@corp.realmadrid.com, citing your full name, membership number (if available), plan (Premium or Junior), date of subscription and the reason for cancellation. Follow Section 7 of the General Conditions: General Conditions (Madridista program). If you receive no response, send polite follow-ups and consider contacting your payment provider (PayPal or your bank) to stop recurring charges.
What happens when you cancel
Real Madrid's Terms state that subscriptions auto-renew unless you notify them of withdrawal before the next billing cycle. Cancellation results in loss of membership status; you should request cancellation in time to prevent the upcoming renewal. The General Conditions do not clearly state whether access ends immediately or at the end of a paid period, so confirm timing in your email. Retention or deletion of your personal data will be governed by Real Madrid's privacy policy and applicable law.
Will I get a refund?
The General Conditions describe cancellation and a right of withdrawal but do not explicitly guarantee refunds for paid periods already consumed. Under Spanish law a 14‑day right of withdrawal exists for digital content not supplied on a physical medium, which may allow refunds if applicable, but Real Madrid's terms are not explicit about how it applies to Premium Madridista. User reports indicate refunds are issued on an ad hoc basis: some members received refunds quickly after follow-ups, others waited weeks or months. If you believe you qualify for a statutory withdrawal, state that explicitly in your cancellation email and keep records of your request.
Madridista plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Madridista Premium | €35/year (≈ C$52.50/year) | Annual | Full RM Play access, 15% online store discount, ticket presales, other Premium benefits |
| Madridista Junior | €20/year (≈ C$30.00/year) | Annual | Welcome pack + physical card, ticket presales, Junior-specific benefits |
Your consumer rights in Canada
Canada does not provide a single federal statutory "cooling-off" period for digital subscriptions equivalent to the EU's 14‑day withdrawal right; rights and remedies depend on the merchant's terms and provincial consumer protection laws. If Real Madrid's terms or Spanish law would entitle you to a refund, you can press that claim; otherwise your options in Canada include raising a dispute with the payment provider (credit card issuer or PayPal), requesting a chargeback if eligible, and contacting your provincial consumer protection office for guidance. Keep in mind cross‑border enforcement may be limited and timelines vary by bank or payment platform.
Customer experiences
Reports from other users are mixed. Some say that, after sending follow‑up emails, cancellations were confirmed and refunds issued quickly. Others report no initial response, repeat charges despite emailing, long delays in refunds (reports up to several months), and the need to use PayPal or their bank to stop renewals. Overall, the common theme is that persistence and documentation improve the chance of a timely resolution.
Documentation checklist
- Copy of subscription confirmation/receipt and price charged (screenshot or email)
- Date you subscribed and plan name (Premium or Junior)
- Copies of all emails sent to madridistas.premium@corp.realmadrid.com and any replies
- Payment records (PayPal or bank/credit card statements showing charges)
- Screenshot evidence of absence of an in‑app/web "cancel" button (if relevant)
- Reference or case numbers for disputes opened with PayPal or your bank
Common mistakes
Common pitfalls include assuming there is an in‑app or website "cancel subscription" button (there isn't), emailing the wrong contact or only once and then waiting, failing to cancel before the next billing date, and not saving copies of correspondence and payment receipts. Another frequent error is relying solely on an emailed request without following up or opening a PayPal/bank dispute when a renewal charge appears.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to PREMIUM MADRIDISTAS (madridistas.premium@corp.realmadrid.com) | Possible but inconsistent; sometimes issued after follow‑ups | Medium - requires follow-ups and waiting |
| Cancel via PayPal or bank (stop recurring payment / dispute) | Often effective at stopping future charges; refunds via dispute may be faster | Medium - requires opening a case with provider |
| Registered mail or formal complaint to Real Madrid address | Creates stronger formal record; refund still depends on policy/decision | High - slower but useful if other methods fail |
After cancelling
After you submit your cancellation, monitor your email for confirmation and check your payment method for any further charges. If you do not receive a timely reply, send polite follow‑ups and consider opening a dispute with PayPal or your bank. Useful links: Real Madrid General Conditions - general conditions; email for Premium cancellations - madridistas.premium@corp.realmadrid.com; PayPal Canada support - PayPal support; Government of Canada consumer information - consumer protection. Keep all records until the matter is fully resolved.
Address
Avenida de Concha Espina, nº 1, 28036 Madrid, España