Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Media Temple
12655 W. Jefferson Blvd, Suite 400
90066 Los Angeles
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Media Temple service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Media Temple: Easy Method
What is Media Temple
Media Temple was a web hosting brand known for managed hosting, VPS and dedicated services. The Media Temple brand has been fully retired and its services are now managed under GoDaddy; account management, billing and cancellations follow GoDaddy’s current processes and policies (HostingAdvice review).
How to cancel Media Temple
- Backup your site, databases, email and any account files before you begin; cancellation usually means immediate or soon removal of hosted content.
- Disable automatic renewals in your account to prevent further charges.
- Try to cancel through your GoDaddy account dashboard first (Products & Subscriptions/billing), then follow prompts to cancel the specific hosting product.
- If the account is a legacy Media Temple account or the online route does not show the cancellation option, call GoDaddy/Media Temple cancellation desk by phone - Media Temple terms historically required phone cancellations; fax/email requests are usually not accepted.
- When canceling, request a written confirmation (email or reference number) and ask about refund eligibility and timing.
- If you must mail a cancellation notice, send it to the corporate address by registered/tracked mail and keep the receipt as proof.
- Monitor your billing statement for any post-cancellation charges and keep records of all communications (dates, agent names, case numbers).
What happens when you cancel
When you cancel a Media Temple account now managed by GoDaddy you typically lose access to hosting services after the cancellation takes effect; timing can vary by product. Automatic renewals should stop if you disable them before the next renewal date. Data retention and deletion policies depend on the product and the platform - domains, email and backups may remain available only for limited periods or may require separate action (e.g., domain transfer). Always download backups and export data before cancelling.
Will I get a refund?
Refunds for former Media Temple services are governed by GoDaddy’s Refund Policy. In general, annual hosting plans may be refundable if requested within 30 days, monthly plans are refundable if requested within 48 hours, and many products (including some domain registrations and services already performed) are non-refundable. GoDaddy may deduct charges for services already provided. For details see GoDaddy’s refund terms (GoDaddy Refund Policy).
Media Temple plans and pricing
| Plan | Price (approx C$) | Period | Features |
|---|---|---|---|
| Grid Personal (Shared Hosting) | ≈ C$20.00/mo | Monthly (when billed annually) | 20 GB SSD, 1 TB bandwidth, 100 sites/databases |
| Grid Pro (Shared Hosting) | ≈ C$30.00/mo | Monthly | 100 GB SSD, 2 TB bandwidth, CDN/WAF for 1 site |
| Grid Elite (Shared Hosting) | ≈ C$60.00/mo | Monthly | 250 GB SSD, 5 TB bandwidth, CDN/WAF for 5 sites |
| WP Personal (Managed WordPress) | ≈ C$20.00/mo | Monthly | 50 GB SSD, 2 sites |
| WP Professional (Managed WordPress) | ≈ C$60.00/mo | Monthly | 200 GB SSD, 10 sites, domains/SSL included annually |
| VPS DV Managed Level 1 | ≈ C$55.00/mo | Monthly | 2 GB RAM, 30 GB SSD, 2 TB bandwidth |
| VPS DV Managed Level 2 | ≈ C$100.00/mo | Monthly | 4 GB RAM, 50 GB SSD, 3 TB bandwidth |
| VPS DV Managed Level 3 | ≈ C$150.00/mo | Monthly | 8 GB RAM, 100 GB SSD, 5 TB bandwidth |
| Dedicated Managed (Self-Managed) | ≈ C$2,000.00/mo | Monthly | 128 GB RAM, 1 TB SSD, 10 TB bandwidth |
| Dedicated Managed (Fully Managed) | ≈ C$2,699.00/mo | Monthly | Fully managed support |
Your consumer rights in Canada
GoDaddy does not explicitly provide a statutory 14-day cancellation right for Canadian customers; the refund windows and terms are defined in GoDaddy’s published policy (for example, 48 hours for monthly and 30 days for annual hosting). Provincial consumer protection rules may provide additional rights depending on the province and the nature of the contract. If you believe you were charged unfairly or misled, contact your provincial consumer protection office and keep full documentation (invoices, cancellation confirmations and communication logs).
Customer experiences
Public reviews indicate a mix of experiences. Many long-time Media Temple users report degraded support responsiveness and service reliability after migration to GoDaddy, including prolonged website or email downtime and difficulties working with support staff (Trustpilot). Some customers have reported unexpected charges after attempting to cancel and difficulty obtaining refunds. At the same time, other users have successfully managed cancellations and received refunds by following GoDaddy’s procedures and keeping careful records; outcomes vary based on timing, the specific product and the evidence provided to support a refund request.
Documentation checklist
- Account username/email and customer/account number
- Order numbers and billing statements showing charges you wish to dispute
- Screenshots or PDFs of product pages, renewal dates and any notices
- Backups of site files, databases and email exports
- Domain auth/EPP codes if you plan to transfer domains
- Phone call logs, agent names, reference/case numbers and recorded confirmation emails
- Registered mail receipt and tracking number if you send a written cancellation
Common mistakes
Common problems include failing to back up data before cancelling (which can lead to permanent data loss), not disabling auto-renewals in time, and assuming domain registrations are cancelled automatically with hosting. Another frequent issue is contacting general support rather than the cancellation desk or failing to obtain a written cancellation confirmation - without confirmation, it is harder to dispute later charges. Waiting past GoDaddy’s refund windows (48 hours for monthly, 30 days for many annual plans) also reduces chances of a refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| GoDaddy online account cancellation | Possible if requested within GoDaddy’s stated refund windows; faster confirmation when available online (policy). | Low - Medium (if the product shows the option and you act within the refund window). |
| Phone to cancellation desk (legacy Media Temple requirement) | Possible; refunds evaluated under GoDaddy policy. Ask for written confirmation and a reference number. | Medium - High (many users report difficulty dealing with legacy account issues and longer hold times). |
| Contact GoDaddy customer support/chat | Possible but may require escalation; documentation improves outcomes. | Medium (varies by agent knowledge and product complexity). |
| Registered mail cancellation (physical letter) | Possible, slower processing; must be tracked and clearly state the cancellation request. | High (slow and requires proof of delivery). |
After cancelling
After you cancel, keep monitoring your bank/card statements for unexpected charges and save all confirmation emails and case numbers. If you need to transfer domains, initiate the transfer promptly and ensure your WHOIS and auth codes are up to date. If you have refund issues, escalate through GoDaddy channels and, if needed, contact provincial consumer protection. Relevant links: GoDaddy Refund Policy (link), GoDaddy Universal Terms (link), and a third-party review of the Media Temple migration (HostingAdvice). For community feedback and reported experiences see the Media Temple review page on Trustpilot (Trustpilot).
Address
Media Temple
12655 W. Jefferson Blvd, Suite 400
Los Angeles, CA 90066
United States