Servicio de cancelación N°1 en Italy
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Azure Devops.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Azure Devops: Easy Method
What is Azure Devops
Overview
Azure DevOps is a set of cloud-hosted and on-premises tools from Microsoft for software development teams, providing services such as source control (Repos), work tracking (Boards), CI/CD (Pipelines), test management (Test Plans) and package hosting (Artifacts). It is available as Azure DevOps Services (cloud) and Azure DevOps Server (on-premises), with separate billing and licensing models.
How to cancel Azure Devops
Below are the typical steps to cancel or stop charges for Azure DevOps Services. If you were billed via a reseller or have on-premises licenses, follow the reseller or license agreement cancellation process instead.
- Sign in to the Azure DevOps organization with an account that has Billing Owner or Organization Owner permissions.
- Go to Organization settings > Billing (or navigate to the linked Azure subscription if your organization uses Azure billing).
- For Services billed through the Azure DevOps billing portal, cancel paid extensions, extra parallel jobs, or user-based paid plans (for example, remove paid users beyond the first free seats).
- If billed via an Azure subscription, stop or cancel the associated Azure subscription in the Azure Portal to stop future charges (verify that other Azure resources will not be affected).
- For Azure DevOps Server (on-premises), do not renew licenses or contact your reseller to terminate support/Software Assurance renewals according to the reseller contract.
- After canceling billing, disable or delete the Azure DevOps organization to prevent accidental re-activation; export any data you need before deletion.
- If you need help, open a support request with Microsoft Support from the Azure or Azure DevOps support pages, and keep your billing invoice numbers and subscription/organization name ready.
What happens when you cancel
When you cancel Azure DevOps Services billing, your organization’s paid features stop at the end of the current billing period. Access to the organization and project data typically remains for a retention period, but paid features and billed parallel jobs will no longer renew. If you delete the organization, data removal may follow Microsoft’s deletion policy after any retention windows expire, so export repositories, artifacts and work item data first.
Will I get a refund?
Refunds depend on how you were billed and the specific Microsoft billing policy applicable to your contract. For monthly pay-as-you-go charges, Microsoft commonly does not provide pro rata refunds for partial months, though exceptions can occur for billing errors or special cases. If you paid through a reseller or under an enterprise agreement, refund and cancellation terms are governed by that reseller or agreement. If you believe you were incorrectly charged, contact Microsoft Support promptly with invoices and account details to request review; keep records of communication.
Azure Devops plans and pricing
Below are typical Canadian prices and common plans; actual billing may vary by exchange rates, agreements and reseller pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Azure DevOps Services - Basic (after first 5 users) | C$6 per user per month | Monthly | Includes Azure Boards, Repos, basic Pipelines, Artifacts (2 GiB free) |
| Azure DevOps Services - Basic + Test Plans | C$52 per user per month | Monthly | Everything in Basic, plus Test planning, tracking, execution and reporting |
| Azure Pipelines - extra Microsoft-hosted parallel job | C$40 per parallel job per month | Monthly | Adds parallel job beyond the free one (1,800 minutes included) |
| Azure Pipelines - extra self-hosted parallel job | C$15 per parallel job per month | Monthly | Unlimited minutes using own agents, adds parallelism |
| Azure Artifacts - consumption (2 - 10 GiB) | C$2 per GiB per month | Monthly | Artifact storage beyond 2 GiB free; tiered pricing for larger volumes |
| Azure DevOps Server - Open License, 1-year | C$384.28 | Annual | On-premises Server license via Open License program |
| Azure DevOps Server - Open License, 3-year | C$896.61 | 3-year | On-premises Server license via Open License program |
| Azure DevOps Server - License & Software Assurance (Corporate, 1-year) | C$328.99 | Annual | Includes License & Software Assurance for 1 server |
| Azure DevOps Server - License & Software Assurance (Government, 3-year) | C$950.99 | 3-year | License & Software Assurance for government customers |
Note: Prices are provided in CAD as estimates and direct conversions; actual billing can vary slightly due to exchange rates, reseller agreements and Microsoft policies.
Your consumer rights in Canada
In Canada, consumer protection for digital goods is governed by provincial consumer protection laws and federal statutes like the Competition Act. You have the right to accurate representations about the service and to have billing errors investigated. For subscription services, provincial laws may require clear disclosure of renewal terms and cancellation processes; if those disclosures were missing or misleading, you may have recourse. If Microsoft or a reseller declines a refund you believe you are entitled to, you can file a complaint with your provincial consumer protection office or seek dispute resolution through your payment provider or the Competition Bureau’s guidance channels.
Customer experiences
Customer reports vary: many users find cancellation straightforward through the Azure DevOps or Azure Portal when they have the correct billing permissions, with immediate stop to new charges after cancellation steps are completed. Other users report delays when cancellations require reseller intervention, or when refunds are requested for prior months - resolution times can depend on the billing channel, regional policies and whether the charge was billed by Microsoft or a third party. Exporting data before cancellation is a common recommendation from experienced users to prevent accidental data loss.
Documentation checklist
- Organization name and ID (visible in Azure DevOps Organization settings)
- Billing account or Azure subscription ID linked to Azure DevOps
- Invoices or transaction IDs for recent charges
- List of paid extensions, parallel jobs and paid users to remove
- Backups/exports of repositories, artifacts, pipeline definitions and work items
- Contact details for reseller if billing is not directly with Microsoft
Common mistakes
A common mistake is assuming deleting an Azure DevOps organization instantly stops billing - some billing sources require separate cancellation in the Azure Billing portal or with a reseller. Another frequent error is not exporting data before deleting the organization; deletion can permanently remove repositories, artifacts and work items after retention periods expire. Users sometimes cancel only subscriptions in Azure while forgetting to remove paid parallel jobs or extensions billed directly through the DevOps billing page, which results in continued charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Azure DevOps organization Billing | Possible for billing errors; routine cancellations usually stop future charges but not always prorated refunds | Low |
| Cancel via Azure subscription (Azure Portal) | Depends on Azure subscription terms; refunds uncommon for partial periods | Medium |
| Request refund through Microsoft Support | Case-by-case; billing errors and exceptional circumstances more likely to be refunded | Medium |
| Cancel via reseller / enterprise agreement | Subject to reseller/contract terms; refunds follow that agreement | High |
After cancelling
After you cancel, confirm that billing has been stopped by checking your next invoice and the billing section of the Azure DevOps organization or Azure subscription. Export any remaining data you need and, if appropriate, delete the organization to avoid accidental reactivation. If you need help or to dispute charges, open a support request with Microsoft Support: Microsoft Support. For Azure DevOps billing and organization management documentation, see the official docs: Azure DevOps billing. For consumer protection guidance in Canada, see the Competition Bureau: Competition Bureau of Canada.
Address
For reference in provider records: PEC for Microsoft S.r.l. is MICROSOFT@PEC.MICROSOFTPEC.IT (per public company information). Registered address: Viale Pasubio 21, 20154 Milano, Italia.