Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Creeperhost
CreeperHost Ltd, Office 7, 35‑37 Ludgate Hill
EC4M 7JN London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Creeperhost service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Creeperhost: Easy Method
What is Creeperhost
CreeperHost is a UK‑based hosting provider that offers game server hosting, virtual containers (VPS), and related services. Customers manage services through the company control panel ("CreeperPanel"); CreeperHost also appears in app stores for subscription billing in some mobile contexts.
How to cancel Creeperhost
- Web (recommended): Log into CreeperPanel and open the Support Wizard. Choose “My problem is billing related” → “A service cancellation.” Follow the prompts; you will receive an email confirming cancellation and a second email containing any saved data after termination. For virtual container services, request cancellation at least 72 hours before the next due date; for other services, request at least 28 days before the next due date.
- App Store / Google Play: CreeperHost’s documentation does not provide an app‑store cancellation interface; manage subscription cancellations directly through the App Store or Google Play account where the subscription is billed.
- Written notice by post/courier: If you prefer or if required by the Terms, deliver a written cancellation notice by post or courier to the company address (use registered post such as raccomandata A/R for proof of delivery).
What happens when you cancel
When you request cancellation through CreeperPanel you should receive an email confirmation. After the service is terminated CreeperHost will send a second email with any saved data they provide; retention and the form of returned data depend on the service and internal policies. Cancellation stops future renewals; whether you retain access until the end of a paid period depends on the service type and timing of the request (see deadlines above).
Will I get a refund?
CreeperHost’s published refund approach: a full refund to the original payment method is available if requested within the first 72 hours of service creation (with a complete written reason). Within the first 28 days pro‑rata refunds for unused time are generally available. After 28 days refunds may be offered as account credit only. Fixed‑term services receive only pro‑rata refunds. Refund processing can take up to three working days; non‑card/PayPal payments may be refunded as account credit. Dedicated hardware and domain registrations/renewals/transfers are typically excluded unless the contract specifies otherwise. To request a refund via CreeperPanel, open the Support Wizard → “My problem is billing related” → “A refund request” and follow the prompts to view eligibility and submit the request.
Creeperhost plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Magma Cube | approx. C$5.2 / month | Monthly | 750 MB RAM, 2× vCPU, 3 GB SSD, 3 TB transfer |
| Silverfish | approx. C$6.9 / month | Monthly | 1000 MB RAM, 2× vCPU, 5 GB SSD, 3 TB transfer |
| Note: CreeperHost invoices in GBP per their Terms of Service; CAD prices above are estimates converted from listed USD/GBP prices and may vary with exchange rates. | |||
Your consumer rights in Canada
Canadian consumer protection laws do not generally provide an automatic "cooling‑off" period for digital hosting services - refund and cancellation rights are governed by the supplier’s terms and by general fairness requirements. CreeperHost’s published 72‑hour full‑refund and 28‑day pro‑rata policies are therefore voluntarily more generous than the minimum legal baseline in Canada. If you have disputes or believe terms are unfair, you may consider contacting provincial consumer protection offices for guidance, but CreeperHost’s own policy already offers substantive protection beyond statutory minimums.
Customer experiences
Public reviews commonly praise CreeperHost’s customer support for being fast, friendly, and effective, and many users appreciate the quick setup and easy control panel. Critical feedback has focused on limited visibility of server availability/location before purchase, occasional performance issues under certain loads, and rare incidents such as reported data loss from cold storage (in that case CreeperHost provided a refund and explanation). These mixed reports suggest generally good support with occasional operational edge cases.
Documentation checklist
- Account email and username, service ID or invoice number
- Date of purchase and date of renewal (if applicable)
- Payment method and transaction reference (card, PayPal, invoice)
- Screenshots or copies of invoices, control panel cancellation pages, and confirmation emails
- Written reason for refund (required for full refund within 72 hours)
- Backup copies of your server data before requesting cancellation
- Proof of delivery if sending written notice by post/courier (registered post receipt)
Common mistakes
Missing the service‑specific cancellation deadlines is a frequent cause of disappointment - for example, submitting a cancellation less than 72 hours before a virtual container renewal or less than 28 days for other services can prevent a timely stop to billing. Expecting an automatic full refund after those windows or after a renewal can also lead to surprise: after the 72‑hour window refunds are prorated or credited, not always returned to the original method depending on payment type. Another common mistake is not keeping local backups; rely on your own backups rather than assuming data will always be retrievable after termination. Finally, attempting to cancel an app store subscription via CreeperPanel (rather than the App Store/Google Play) will not succeed - manage those subscriptions in the store itself.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (CreeperPanel Support Wizard) | Full within 72 hours; pro‑rata up to 28 days; possible account credit after | Easy - guided wizard inside CreeperPanel |
| App Store / Google Play | Managed by store policies (CreeperHost docs point you to the store) | Medium - dependent on store processes and timelines |
| Written notice (post/courier to company address) | Subject to CreeperHost refund policy; proof of delivery required | Harder - slower processing; use registered post for proof |
After cancelling
After you submit cancellation, watch for the confirmation email and the follow‑up email with any saved data. If you requested a refund, expect processing up to three working days; review your billing statement or account credit balance depending on payment method. If you need the Terms of Service or refund policy pages, see the company pages such as the Terms of Service (CreeperHost Terms) or the main site (CreeperHost home) for the most current instructions. If you don’t receive confirmation or your refund within expected timeframes, open a new Support Wizard ticket and attach your documentation and proof of any posted notice.
Address
CreeperHost Ltd, Office 7, 35‑37 Ludgate Hill, London EC4M 7JN, United Kingdom. If sending a written cancellation or contractual notice, the Terms specify delivery by post or courier; use registered post (e.g., raccomandata A/R) or courier with tracking and retain proof of delivery.