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I hereby notify you of my decision to terminate the contract relating to the Draftkings service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Draftkings: Easy Method
What is Draftkings
DraftKings is a digital gaming platform that operates fantasy sports, sportsbook, and online casino products. In Canada it is accessed via mobile apps and web interfaces and is primarily pay-per-play (entry fees, wagers) rather than subscription-based; account activity is governed by DraftKings’ Help Center pages and its Terms of Use.
How to cancel Draftkings
You can close your DraftKings account from the iOS app, mobile web, or via the web interface; permanent deletion requires an additional request to Customer Support. Withdraw any available funds before starting - otherwise you will need to reactivate the account to withdraw. Steps by method:
- App (iOS) / mobile app: Log into your DraftKings account; tap your profile photo (top right) → General → Log in & Security; re-enter your password and tap “Yes, Close My Account”. (Ensure any available funds are withdrawn before closing.)
- Mobile web: Log into your DraftKings account; tap the menu (three-line icon) → gear icon → Account Information → Login & Security; tap "Close Account" and complete the form → re-enter your password → Confirm close. (Withdraw funds first.)
- Web: Close the account via account settings. After closing, contact the Customer Support Team to request permanent deletion of your account (permanent deletion is not automatic).
What happens when you cancel
When you close your DraftKings account you will lose access to place new wagers or entries and to any account features that require an active login. Available withdrawable funds should be removed before closing; if you close with funds in the account you will typically need to reactivate the account to withdraw those funds. Permanent data deletion is not automatic on closing - DraftKings requires you to contact Customer Support to request permanent deletion. Some account records may be retained as required by law and by DraftKings’ Terms of Use.
Will I get a refund?
Refunds are limited. Under DraftKings’ Terms of Use for Daily Fantasy Sports, deposits/payments are generally final and not refundable. However, in specific situations (for example, a deposit made to the wrong product) DraftKings Customer Support can refund deposits made by eligible methods such as PayPal, debit card, or credit card once the deposit has settled (wait at least 24 hours). Refunds to credit or debit cards can take about 7 - 10 business days to appear. Subscription refunds for DraftKings Shop are not generally offered, though if you self-exclude or use a cooling-off period the subscription may be canceled and you might be eligible for a prorated partial refund for days remaining in the billing cycle; related bonuses or rewards may be forfeited.
Draftkings plans and pricing
| Plan / Item | Price | Notes |
|---|---|---|
| App download (Fantasy, Sportsbook, Casino) | Free | Apps are free to download in Canada (App Store). |
| Usage (entries / wagers) | Pay-per-play | Entry fees and wagers apply per event; no public recurring subscription required for core products. |
| Subscriptions (DraftKings Shop) | None listed | Shop subscriptions exist but are not a core recurring fee for app access;refund rules vary (see Terms). |
Your consumer rights in Canada
You have the right to withdraw your own funds - withdraw any available balance before closing your account; pending bonuses are generally not withdrawable. Canada does not provide a statutory 14‑day cooling‑off period for gambling services, so refunds are only available in narrow circumstances (for example, an eligible refund for a deposit into the wrong product via an eligible payment method). Self‑exclusion and cooling‑off protections are available and may trigger a prorated refund of subscription fees where applicable, though you may forfeit related bonuses or rewards. Consumer protection laws require services not to be unfair or deceptive; recurring issues with withdrawals, support responsiveness, or game fairness may be relevant under provincial gaming and consumer protection regimes and can be raised with local regulators or consumer protection offices.
Customer experiences
User experiences vary. Public reviews (Trustpilot, Sitejabber, Reddit) show a number of negative reports from Canadian users describing account closures after wins, difficulty withdrawing funds, verification and location issues, slow or unsatisfactory customer support, and disputes over game outcomes. Positive review volumes are limited in the supplied data. Individual outcomes often depend on verification status, regional rules, the product used (DFS vs. sportsbook vs. casino), and the payment method used for deposits/withdrawals.
Documentation checklist
- Account email and username; recent login details or support ticket IDs (if any).
- Government-issued photo ID (passport, driver’s licence) and proof of address (utility bill or bank statement).
- Payment method details (last 4 digits of card, PayPal email) and evidence of recent deposits/withdrawals.
- Screenshots of account balance, pending bets or bonuses, and any error messages or communications with support.
Common mistakes
Don’t close your account before withdrawing available funds; doing so can require reactivating the account to access your money. Another common mistake is assuming refunds are routinely available - most deposits are final for DFS products, and refunds are only possible in limited cases (e.g., wrong‑product deposit via eligible payment methods after settlement). Users sometimes fail to complete identity or location verification before attempting large withdrawals, which can delay cashouts. Finally, some users expect permanent deletion on account closure - remember that DraftKings often requires a separate support request for permanent deletion.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App (iOS) / mobile app | No automatic refund; withdraw funds before closing. Deposits refundable only in limited cases via Support. | Easy to close; withdrawing funds / verification may add complexity. |
| Mobile web | Same as app: withdraw first; limited refunds handled by Support after settlement. | Easy to close; follow form steps; ensure funds removed beforehand. |
| Web (desktop) | Close via settings; refunds limited. Permanent deletion requires contacting Support after closing. | Closing is straightforward; permanent deletion requires an extra Support request (moderate difficulty). |
After cancelling
After you close your DraftKings account, keep copies of withdrawal confirmations and any support correspondence. To request permanent deletion contact DraftKings Customer Support (use the in‑app support or the Help Center). For deposit or refund questions consult DraftKings’ Help Center pages and the Terms of Use, and if you have unresolved consumer protection concerns contact your provincial gambling regulator or consumer protection office. Helpful links: DraftKings Help Center - https://help.draftkings.com; DraftKings Terms of Use - https://www.draftkings.com/terms; DraftKings Shop subscriptions terms - https://shop.draftkings.com/terms.
Address
DraftKings Customer Support, 222 Berkeley Street, 5th Floor, Boston, Massachusetts 02116, USA. If you need to send written cancellation or complaint correspondence, consider registered mail to obtain delivery proof.