Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Flohockey
301 Congress Ave, Suite 1500 and 1600
78701 Austin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Flohockey service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Flohockey: Easy Method
What is Flohockey
FloHockey is FloSports' subscription streaming service focused on hockey content, offering live games, replays, highlights and statistics across leagues such as the OHL, AHL, ECHL and various Canadian junior competitions. The service is available through the web and via apps on iOS, Android, Roku and other connected-TV platforms.
How to cancel Flohockey
- Via Web (FloSports account): Sign in at the FloSports website, go to Account or Subscription settings, and select the option to cancel. Cancellation takes effect at the end of your current billing period. See the FloSports Terms of Service: FloSports Terms of Service.
- Via Apple App Store (iOS): Open iOS Settings → Your Name → Subscriptions, locate the FloHockey/FloSports subscription, and cancel there. Do not rely on uninstalling the app; uninstalling does NOT cancel the subscription. See Apple cancellation guidance: iOS subscription help.
- Via Google Play Store (Android): Open the Google Play app → Profile icon → Payments & subscriptions → Subscriptions → select the FloHockey subscription → Cancel. Uninstalling the app will not stop billing. See Google Play guidance: Google Play subscription help.
- Via Roku or other connected TV: Many device platforms manage subscriptions through their own stores; you may need to cancel via the device's account or subscription settings rather than inside the FloHockey app. User reports indicate this is sometimes required: Roku subscription note.
What happens when you cancel
Cancelling a FloHockey subscription generally prevents future renewals but does not immediately terminate access. You will typically retain full access until the end of the current paid billing period (monthly or annual). After that period ends the subscription will not renew and access to subscriber-only content will cease. Account data, login credentials and any saved preferences will remain subject to FloSports' data and account policies.
Will I get a refund?
FloSports' Terms of Service states that cancellation does not entitle you to a pro‑rated or partial refund; you retain access until the end of the paid period but are not refunded for unused time. There is no explicit 14‑day automatic refund right in the provider's terms; refunds may be granted only at FloSports' discretion in exceptional situations such as prolonged technical outages. Customer reports indicate refunds are uncommon and may be difficult to obtain.
Flohockey plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | C$40.00 per month | Monthly | Full-season access to all leagues on FloHockey (OHL, QMJHL, AHL, ECHL, and various Canadian junior leagues), including live streams, replays, highlights, stats, and standings |
| Season / Annual Subscription | C$200.00 per season (including playoffs) | One-time seasonal payment | Same full access as monthly, covering entire season including playoffs |
| AHLTV on FloHockey Monthly | C$39.99 per month | Monthly | Access to every AHL game (regular season & Calder Cup playoffs), plus other FloHockey content |
| AHLTV on FloHockey Annual | C$203.88 per year | Annual | Full AHL coverage for the year, with savings compared to monthly billing |
Your consumer rights in Canada
Under Canadian consumer law there is no automatic right to a pro‑rated refund for digital subscriptions unless the subscription terms or applicable provincial consumer protection statutes provide one. You can cancel at any time to stop future charges, but the provider's published terms typically govern refunds. If you are billed after properly cancelling, you may dispute the charge with your card issuer or request a chargeback; some consumers have reported success using that route for unauthorized renewals.
Customer experiences
User feedback is mixed. Positive comments often praise the breadth of coverage - the ability to stream leagues and regional competitions not widely available elsewhere. On the negative side, many users report streaming reliability issues (buffering, freezes, audio problems), unwanted spoilers appearing before playback, and difficulties or unexpected renewals when attempting to cancel. Several accounts describe challenges obtaining refunds.
Documentation checklist
- Account email and username, subscription confirmation or receipt showing plan and billing dates
- Screenshots of the subscription page before and after cancellation, and of any confirmation messages or emails
- Dates and times of cancellation attempts and any confirmation numbers
- Screenshots or copies of device/store subscription pages (App Store, Google Play, Roku) when applicable
- Bank or card statements showing charges you dispute
- If sending written cancellation, use certified mail / raccomandata A/R to ensure delivery and proof of receipt; keep the tracking/receipt
- Reference to the provider terms for support: FloSports Terms of Service
Common mistakes
Many problems stem from misunderstandings about how subscriptions are billed: uninstalling the app but not cancelling the subscription (so billing continues), cancelling the wrong account or store (e.g., cancelling a trial on one platform while the paid subscription is on another), or failing to keep proof of cancellation. Another frequent expectation error is assuming a pro‑rated refund will be issued; FloSports' terms do not guarantee such refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (FloSports account settings) | No (cancellation effective at end of billing period; refunds are not provided except at provider discretion) | Low - cancel through account settings |
| Apple App Store (iOS) | Managed by Apple; FloSports does not provide pro‑rated refunds. Uninstalling does not cancel. | Low to Moderate - cancel via iOS Subscriptions in Settings |
| Google Play Store (Android) | Managed by Google; FloSports does not provide pro‑rated refunds. Uninstalling does not cancel. | Low to Moderate - cancel via Google Play Subscriptions |
| Roku / Connected TV | No (refunds uncommon; some platforms manage subscriptions separately) | Variable - may require device/store account changes and can be harder to locate |
After cancelling
After you cancel, monitor your email for any cancellation confirmation and keep the screenshots and receipts noted in the checklist. Check your bank or card statements over the next billing cycle to confirm no further charges occur. If you are billed after a confirmed cancellation, contact FloSports support and provide your documentation; if that does not resolve the issue you can dispute the charge with your card issuer. Helpful links: FloSports Terms of Service (flosports.tv/terms-of-service), Apple subscription help (iOS cancellation help), Google Play subscription guidance (Google Play subscription help).
Address
FloSports, Inc., 301 Congress Ave, Suite 1500 and 1600, Austin, TX 78701, United States