Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Geforce Now
2701 San Tomas Expressway
95050 Santa Clara
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Geforce Now service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Geforce Now: Easy Method
What is Geforce Now
GeForce NOW is NVIDIA’s cloud gaming service that lets you stream games you own on supported platforms without needing high‑end local hardware. It provides different membership tiers (including a free tier) that determine session priority, maximum session length, and access to higher‑performance GPUs.
The service links to your game libraries on storefronts such as Steam, Epic Games Store and others; NVIDIA hosts the game sessions in the cloud and streams video to your device while inputs are relayed back to the remote machine.
How to cancel Geforce Now
- Web / GeForce NOW app: Sign in at account.nvidia.com or open the GeForce NOW desktop/mobile app, go to Settings > Membership, and downgrade your paid membership to the free tier. This ends the paid subscription at the next renewal. See NVIDIA’s support article: How do I cancel my GeForce NOW membership?
- iOS (App Store): If you purchased the subscription through Apple, cancel via the iPhone/iPad Settings app → your Apple ID → Subscriptions. NVIDIA cannot cancel App Store subscriptions for you.
- Android (Google Play): If purchased through Google Play, open the Google Play Store → Profile → Payments & subscriptions → Subscriptions and cancel from there; NVIDIA cannot cancel Google Play subscriptions.
What happens when you cancel
When you cancel a paid GeForce NOW membership you will not be charged at the next billing date; your membership simply reverts to the free tier once the paid period ends. You retain your NVIDIA account and any linked game library connections, but you lose the paid‑tier benefits (priority access, longer session lengths, access to higher‑tier GPUs) when the billing period lapses.
Account data and settings typically remain on file unless you explicitly delete your account; cancelling stops renewals but does not automatically delete account information or game connections. If you need account deletion, contact NVIDIA support for the appropriate procedure.
Will I get a refund?
NVIDIA’s membership terms state that payments are non‑refundable and there are “no refunds or credits for partially used periods.” See NVIDIA’s membership terms: GeForce NOW Membership Terms.
In practice, refunds are infrequent: some users have reported case‑by‑case exceptions, while many have been denied. If you purchased via Apple or Google, refund requests must be made to Apple or Google and are handled under their refund policies. There is no explicit mention in NVIDIA’s public terms of a 14‑day automatic statutory refund in Canada; if you believe local consumer law applies, you may need to pursue provincial consumer protection remedies.
Geforce Now plans and pricing
| Plan | Typical price | Main features |
|---|---|---|
| Free | Free | Baseline access, standard session priority, limited session length and possible queuing. |
| Priority | Varies | Shorter queues, extended session lengths, RTX features on supported GPUs. |
| Ultimate / RTX 4080 (highest tier) | Varies | Highest performance GPUs, longest session lengths, top priority access (availability subject to regional offerings). |
Your consumer rights in Canada
Canadian consumer protection laws are provincially and federally administered and can provide remedies for misrepresentation, failure of service, or unfair contract terms. While NVIDIA’s published membership terms declare payments non‑refundable, a blanket “no refunds” clause may not override statutory consumer protections in all circumstances - particularly where a service was misrepresented or failed to deliver reasonably expected functionality.
Because NVIDIA’s documentation does not specifically reference Canadian statutory remedies, if you believe you are entitled to a refund or other remedy under provincial law (for example, Ontario or British Columbia consumer protection statutes), consider contacting your provincial consumer protection office or seeking legal advice to evaluate next steps such as complaints, chargebacks, or small‑claims actions.
Customer experiences
Reviews are mixed. Some users praise stability on certain devices (for example, positive reports on Steam Deck OLED) and value the ability to avoid long local queues experienced with other services. See sample positive feedback on Trustpilot: Trustpilot - GeForce NOW.
Negative reports are common as well: long queues, inconsistent performance, connection drops, crashes, and unresponsive customer support are frequent complaints. Recently announced limits (for example, a 100‑hour monthly cap reported by users) have also triggered criticism for restricting heavy users and for perceived lack of transparent communication. Community discussions on Reddit include many user experiences with cancellations and refund attempts: Reddit - GeForce NOW discussions.
Documentation checklist
- Account email and username; order confirmation or subscription receipt (email from NVIDIA, Apple, or Google); payment method used and date of last charge; screenshots of subscription page showing plan and renewal date; any support tickets or correspondence with NVIDIA; proof of cancellation action (screenshot of downgraded membership or canceled subscription in Apple/Google settings).
Common mistakes
Common mistakes include attempting to cancel through NVIDIA when the subscription was purchased via Apple or Google; assuming cancellation automatically triggers a refund; waiting past the renewal date and then expecting a retroactive refund; or downgrading incorrectly (not fully confirming the change in the account or the platform subscription settings). For example, if you bought through the iOS App Store but cancel on NVIDIA’s website, the App Store subscription will remain active and continue to bill.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (NVIDIA account portal / GeForce NOW app) | No (NVIDIA’s stated policy: payments non‑refundable); occasional case‑by‑case exceptions reported | Easy to cancel (downgrade to free tier at account.nvidia.com or in app) |
| App Store (iOS) | Refunds handled by Apple (contact Apple Support / App Store refunds); NVIDIA cannot issue App Store refunds | Moderate - cancel via iOS Settings → Subscriptions; refunds require Apple review |
| Google Play (Android) | Refunds handled by Google Play (request via Google Play Help); NVIDIA cannot issue Google Play refunds | Moderate - cancel via Google Play Store → Subscriptions; refunds require Google review |
After cancelling
After you cancel, keep your confirmation screenshots and any cancellation emails. If you need a refund, contact the payment platform that processed the charge (Apple/Google) or open a support request with NVIDIA explaining the reason and including your documentation. For NVIDIA’s support article on cancellation see: How do I cancel my GeForce NOW membership?, and for membership terms see: GeForce NOW Membership Terms.
If you believe a statutory consumer right applies in Canada, consider contacting your provincial consumer protection agency or consumer affairs office for guidance on filing a complaint or pursuing other remedies. For platform refunds: Apple Support (search “report a problem” via your Apple ID) and Google Play Help (request a refund via the Play Store) are the right starting points.
Address
NVIDIA Corporation, ATTN: Legal, 2701 San Tomas Expressway, Santa Clara, California, 95050