Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Hellcase
Studio 92 Keeley Route
L38 9EB West Jennifermouth
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hellcase service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Hellcase: Easy Method
What is Hellcase
Hellcase is an online case-opening platform where users purchase virtual "cases" containing in-game items and may hold premium subscriptions for additional benefits. It operates as a digital gaming/gambling-style service, with deposits, withdrawals, and a marketplace for items.
The service is delivered immediately after purchase and is governed by Hellcase's account and subscription policies; payment and refund rules vary by payment method and by the store (App Store/Google Play) used to subscribe.
How to cancel Hellcase
- Hellcase internal account funds / Hellcase subscription: Sign in to your account on Hellcase, open the premium/subscription page and disable auto‑renewal in your account settings; this stops future charges while your paid period remains active until it ends.
- G2A Pay: Visit G2A Pay and cancel the recurring payment or subscription from your G2A Pay account or dashboard.
- Credit card payments (direct via Hellcase): Contact Hellcase support to request cancellation of your subscription or recurring payment; include your order/subscription ID and payment details.
- iOS App Store / Google Play subscriptions: Use the App Store or Google Play subscription management interfaces to cancel the subscription; open your Apple or Google subscriptions and turn off auto‑renewal there (cancellations made in the app stores remain active until the paid period ends).
- Formal written cancellation (if you prefer or need a paper record): Send a formal cancellation request by registered post (raccomandata A/R) to the operator address below and keep the tracking/receipt as proof.
- If you encounter problems, gather evidence and consider contacting your bank/credit card issuer about stopping future payments or initiating a chargeback if appropriate.
What happens when you cancel
When you cancel a Hellcase subscription, auto‑renewal is disabled so no further recurring charges should be taken. According to Hellcase policies, your subscription benefits generally remain active until the end of the paid period you already paid for.
Account data and transaction history are typically retained under Hellcase’s account rules and privacy policy; cancelling does not necessarily delete your account or transaction records unless you request account deletion per their procedure.
Will I get a refund?
Hellcase’s stated policy is that there are no refunds for unused subscription time; cancellation stops future renewals but does not trigger pro‑rata refunds in ordinary cases. Exceptions are limited and typically only considered for technical errors such as duplicate billing or manifest billing mistakes.
For subscriptions purchased through Apple or Google, refunds are subject to the App Store or Google Play refund policies and must usually be requested through those stores. If you believe you were misled, charged in error, or suffered unfair treatment (for example, duplicate charges or clear misrepresentation), collect evidence and contact Hellcase support, your payment provider, or pursue a chargeback or complaint with provincial consumer protection authorities as needed.
Hellcase plans and pricing
| Plan | Price (USD/CAD) |
|---|---|
| Subscription / Premium | Varies |
| Case openings / Item purchases | Varies |
Your consumer rights in Canada
Canadian consumer protection requires that digital subscriptions be cancellable and that automatic renewals be managed as agreed; however, rules differ by province. Some provinces (for example, British Columbia under its Automatic Renewal Regulation) may require pro‑rata refunds in certain circumstances, so Hellcase’s "no refund for unused time" policy could be inconsistent with local rules depending on where you live.
Cooling‑off periods for online purchases (e.g., 14 days) often do not apply to immediately delivered digital goods or gambling/gaming services, and many digital goods are exempt. If you suspect misleading or deceptive conduct (for example, false claims about stock/withdrawals or non‑honoured wins), you may have remedies under Canadian consumer protection laws, including filing complaints with provincial consumer protection offices, lodging chargebacks with your bank or card issuer, or initiating small claims for significant losses.
Customer experiences
User reports are mixed. Many customers praise Hellcase for a user‑friendly interface, fast deposits/withdrawals for some transactions, responsive support in some cases, and an enjoyable case‑opening experience; long‑term verified users sometimes report consistent service and successful withdrawals.
Conversely, many complaints describe difficulties withdrawing high‑value items due to "out of stock" or exchange restrictions, allegations of manipulative or unclear exchange and auto‑sell rules, unresolved disputes, account bans after wins, and slow or unhelpful customer service. These mixed reports underline the importance of saving receipts, screenshots, and all communications if you need to escalate.
Documentation checklist
- Account email and username, order/subscription ID(s), transaction IDs.
- Payment receipts or bank/credit card statements showing charges.
- Screenshots of subscription pages, settings showing auto‑renewal, and any error messages.
- Copies of all communications with Hellcase support and G2A Pay (timestamps included).
- Registered post receipt/tracking number if you send cancellation by mail.
Common mistakes
Common errors include disabling the wrong subscription (cancelling a Hellcase account but not the App Store/Google Play subscription or vice versa), assuming cancellation entitles you to a refund for unused time, and failing to keep receipts or screenshots that prove charges or communications. Another frequent issue is not checking whether recurring payments are handled by a third party (G2A Pay) rather than Hellcase directly, which can prevent a cancellation from stopping future charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Hellcase internal account funds / account subscription | No refund for unused time; subscription remains active until period end | Easy - disable auto‑renew in account settings |
| G2A Pay | No refund beyond current period (per provider rules) | Medium - cancel via G2A Pay website/dashboard |
| Credit card payment (direct) | No refund for unused time; exceptions for billing errors | Medium - Hard - requires contacting Hellcase support; may require bank assistance |
| iOS App Store / Google Play | Refunds handled by Apple/Google; Hellcase does not refund unused subscription time except in technical cases | Easy - cancel in your App Store / Google Play subscriptions |
After cancelling
After you cancel, save the confirmation (screenshot or email) showing auto‑renewal is disabled and monitor your payment method for any unexpected charges. If you do see an erroneous charge, contact Hellcase support first and then your payment provider if needed. For App Store or Google Play purchases, request refunds through Apple or Google if appropriate.
Helpful links: Hellcase support and account pages (https://hellcase.com), G2A Pay (G2A Pay), Apple subscriptions (Manage subscriptions on Apple), Google Play subscriptions (Manage subscriptions on Google Play), and Government of Canada consumer information (Consumer protection - Canada.ca).
Address
For formal written cancellations or registered post (raccomandata A/R), send to:
Studio 92 Keeley Route
West Jennifermouth
L38 9EB
United Kingdom