Cancellation Hey: Easy Method

What is Hey

Hey is a paid email service that emphasizes privacy, organisation, and a simplified inbox experience, offering @hey.com addresses, tools like HEY Calendar and workflows, apps for various platforms, and tiered plans for individuals, domains, and families. It is a subscription service billed in USD and is aimed at users who want more control over senders, storage, and email workflow features.

How to cancel Hey

Below are the main cancellation routes. Choose the one that matches how you originally subscribed.

• Web (desktop at app.hey.com): Sign in at app.hey.com/accounts → go to Billing & Invoices → click “Close your account” → choose either “OK, cancel my subscription” (keeps access until the current paid period expires) or “OK, close my account” (closes immediately). Data is retained for 30 days before permanent deletion. If you were recently charged at renewal, request a refund via Hey support using your backup email. (Last updated July 24, 2025.)
• App Store (iOS): Subscriptions and refunds for purchases made through Apple are handled by Apple. Use your Apple ID purchase history and go to Report a Problem to request a refund or cancel a subscription.
• Google Play: Subscriptions and refunds purchased through Google Play are handled by Google. Contact Google Play support or use your order number in the Google Play purchase history to request a refund. See Google Play Help for refunds: Google Play refunds.

What happens when you cancel

If you cancel via the web and choose “OK, cancel my subscription,” your account typically stays active until the end of the paid billing period; choosing “OK, close my account” generally closes access immediately. Hey retains account data for 30 days after closure before permanent deletion, giving you a short recovery window. If you cancelled through Apple or Google, access and timing follow their subscription rules. Cancelling stops future renewals; it does not automatically remove billing records or immediately erase data unless you chose immediate closure and the 30‑day retention completes.

Will I get a refund?

Refunds depend on where you bought the subscription and on Hey’s policies. Web renewals: Hey may consider refunding a recent renewal if you contact Hey support (they request contact from your backup email). In-app purchases: Apple and Google handle refunds for App Store and Google Play purchases, and Hey’s policy treats in‑app purchases as generally non‑refundable except where local law requires otherwise. Hey’s public guidance specifically notes exceptions for EU/EEA 14‑day rights when applicable; there is no automatic 14‑day unconditional statutory right to cancel for digital subscriptions under Canadian law described in their policy.

Hey plans and pricing

Note: HEY is billed in USD; the CAD prices above are approximate using a 1 USD ≈ 1.35 CAD exchange rate. Applicable Canadian taxes (GST/HST/PST) may apply on top of the listed amounts.

Your consumer rights in Canada

Hey’s published policies do not indicate an unconditional 14‑day cooling‑off or automatic refund right for digital subscriptions in Canada. Canadian consumer protection laws typically cover physical goods and certain distance contracts, but do not automatically mandate a 14‑day refund for digital subscription services. Refunds for Hey accounts in Canada are therefore primarily at Hey’s discretion except where local law requires otherwise. If you believe a billing practice is unfair, you can complain to your provincial consumer protection office or your payment provider, but Hey’s terms and platform policies (and Apple/Google rules for in‑app purchases) are the first place to look.

Customer experiences

Reviews are mixed: many users praise Hey for a clean, fast, and privacy‑focused email experience that improves inbox management. Other users report frustration with billing and cancellations: some describe difficulty cancelling or being charged despite attempting to cancel, while others report one‑off billing or card issues. These complaints typically relate to billing handling or cancellation timing rather than the product features themselves.

Documentation checklist

• Account email and backup email (the one you used to register/support)
• Order number or receipt (Apple/Google order ID if purchased in‑app; Hey web invoice if purchased on the web)
• Screenshot(s) of billing or renewal charges and of any cancellation confirmation
• Dates of attempted cancellations and any support correspondence

Common mistakes

Common errors include trying to cancel a subscription purchased through the App Store or Google Play on Hey’s website (refunds and cancellations for in‑app purchases must go through Apple or Google), not confirming whether you chose the immediate closure option vs. cancellation at the period end, and assuming an automatic 14‑day refund right under Canadian law. Another frequent problem is contacting Hey support from a different email than the backup email on file; Hey requests contact from your backup email for refund requests after recent renewals.

Comparative recap

After cancelling

After you cancel, note the 30‑day data retention window for web cancellations during which you can recover your account. If you need a refund for a recent web renewal, contact Hey support and use the backup email you provided when you registered. For in‑app purchases, use Apple’s Report a Problem page or Google Play’s refund help at Google Play refunds. To sign back in or review billing options before cancelling, visit https://app.hey.com/sign_in or account billing at https://app.hey.com/accounts. If you have unresolved billing disputes, keep copies of receipts and correspondence and consider contacting your payment provider or provincial consumer protection office if needed.

Address

Hey, 30 N Racine Ave, Suite 200, Chicago, IL 60607, USA