Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Just Dance+
625 Third Street
94107 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Just Dance+ service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Just Dance+: Easy Method
What is Just Dance+
Just Dance+ (also written Just Dance Plus) is Ubisoft’s subscription service that provides streaming access to an expanded catalog of songs and choreographies for the Just Dance games and apps. It operates as an in‑game or in‑store subscription on consoles, mobile devices and through platform stores, giving subscribers temporary access to a rotating library while their subscription is active.
The service is managed and billed through the platform where you purchased it (Apple App Store, Google Play, Nintendo eShop, PlayStation Store, Xbox Store or the in‑game shop), so cancellation and any refund requests are handled by that platform or by Ubisoft support depending on how you subscribed.
How to cancel Just Dance+
- On iOS (App Store): Open Settings → your name → Subscriptions → select Just Dance (or Just Dance+) and tap “Cancel Subscription.” You will continue to have access until the end of the current billing period. For reference: cyberpost.co.
- On Android (Google Play or Just Dance Now app): In the Just Dance Now app tap Shop → Manage Subscriptions (or open the Google Play Store → Account → Subscriptions), select Just Dance Now / Just Dance+ and cancel. Access remains until the end of the current billing cycle. For reference: ubisoft-mobile.helpshift.com.
- On consoles / web: Open your console or platform account settings (Nintendo eShop, PlayStation account, Microsoft/Xbox account or the web subscription page), find Subscriptions / Services, locate Just Dance+ and cancel. The subscription will stop future renewals but you keep access until the paid period ends. See platform support for exact navigation steps: many platform storefronts list “Subscriptions” or “Services.” For a walkthrough: cyberpost.co.
What happens when you cancel
After you cancel, the subscription stops automatic renewal. You retain full access to Just Dance+ content until the end of the billing period you already paid for; you will not be billed again unless you resubscribe. Your account information and subscription history typically remain associated with your Ubisoft and platform account so you can restart the subscription later.
Content access and available features after cancellation depend on the platform and on whether you have other active Just Dance services (for example, an in‑game pass versus a console store subscription). If you want any records removed, contact Ubisoft support or the platform provider about account data - deleting an account or data may follow separate procedures and timelines.
Will I get a refund?
Generally, Just Dance+ subscriptions are described as non‑refundable and refunds are not routinely provided once a subscription purchase is completed. Platform policies (Apple, Google, console stores) govern refund eligibility and procedures for purchases made through their stores; some platforms allow refunds in limited circumstances through their refund request process.
There are exceptions in consumer protection law. In Quebec and some Canadian circumstances, consumers may have rights (for example a limited right of withdrawal or remedies if the service was misrepresented or fails to perform). If you believe the service was substantially misrepresented or defective, contact the platform, Ubisoft support and your provincial consumer protection office to request a remedy or a refund evaluation.
Just Dance+ plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Month Pass | C$4.99 | Monthly | Access to Just Dance+ streaming service catalog |
| 3‑Month Pass | C$12.79 | 3 months | Access to Just Dance+ streaming service catalog |
| 12‑Month Pass | C$29.99 | Annual | Access to Just Dance+ streaming service catalog |
All prices are listed in Canadian dollars as published for Ubisoft’s Just Dance+ subscription rates (as of January 2026) for Xbox, Nintendo Switch and PlayStation platforms. Actual in‑store or in‑app prices may vary by platform, promotions, or regional taxes.
Your consumer rights in Canada
Canadian consumer protection rules vary by province. In Quebec and under some provincial frameworks consumers can have limited cancellation or withdrawal rights for digital goods or services, and may be eligible for remedies if a service is misrepresented or does not perform as advertised. However, many digital subscriptions include “non‑refundable” terms, which can limit commercial refunds though not necessarily provincial statutory rights.
If you believe your statutory consumer rights apply (for example a misrepresentation, failure to deliver, or defective service), document the issue and contact Ubisoft support and the platform where you purchased the subscription. You can also contact your provincial consumer protection office or Canada’s Office of Consumer Affairs for guidance on next steps and dispute resolution.
Customer experiences
User reports are mixed. Some subscribers appreciate occasional additions of legacy or fan‑favorite songs and find short‑term monthly access useful for limited use. Other users report dissatisfaction: complaints include a perceived smaller song selection compared with previous services, navigation or performance issues, removed subscriptions, slow or unresponsive customer service, and disappointment with value versus cost.
Online review sites and community forums show a range of feedback - from positive notes about certain songs or short trial value to negative ratings emphasizing technical issues and limited access - so experiences can vary by platform, expectations, and timing of catalog updates.
Documentation checklist
- Account email / Ubisoft account name and the platform account used (Apple ID, Google Account, PlayStation Network, Xbox Live, Nintendo Account)
- Date of purchase, billing period (monthly/annual), and the subscription plan name
- Order ID, receipt or transaction reference (screenshot or PDF)
- Last 4 digits of the payment card or payment method used
- Screenshots of subscription status in the app/store and any error messages or issues you experienced
Common mistakes
Many users try to cancel inside the Just Dance game without using the platform’s subscription settings - this often does not stop billing because the active subscription is managed by the App Store, Google Play or console store rather than the game. Example: using an in‑game “turn off auto‑renew” toggle may not exist; you must go to the platform subscription page.
Another common mistake is waiting until after the renewal date. Because cancellations typically stop future renewals but do not prorate or refund the current period, cancel before the next billing date if you do not want to be charged again. Finally, not keeping receipts or transaction IDs can slow refunds or disputes - always save confirmation emails or screenshots.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Refunds uncommon; possible via Apple refund request process in limited cases | Low - cancel via Settings → Subscriptions |
| Android (Google Play / Just Dance Now) | Refunds uncommon; requestable through Google Play refund process in some cases | Low - cancel via app Shop → Manage Subscriptions or Google Play → Subscriptions |
| Consoles / Web (Nintendo, PlayStation, Xbox) | Refunds uncommon; subject to each platform’s refund policy and review | Medium - navigate platform account/subscription pages; steps vary by console |
After cancelling
Keep a copy of your cancellation confirmation and any transaction receipts. If you need support or want to dispute a charge, contact the platform where you purchased the subscription first (Apple, Google, Nintendo, PlayStation, Xbox). If the platform cannot help, contact Ubisoft support and provide the documentation checklist items above.
Helpful resources: Ubisoft mobile support and FAQs for Just Dance Now, platform subscription help pages and your provincial consumer protection office if you need to escalate a refund or consumer rights claim. Example references: Just Dance Now help, and a general cancellation overview: cyberpost.co. For consumer rights information contact your provincial consumer protection office or Canada’s Office of Consumer Affairs (search for Office of Consumer Affairs Canada).
Address
Ubisoft, Inc., Attn: Privacy Rights Administrator, Legal Department, 625 Third Street, San Francisco, CA 94107, USA