Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Nitrado
Griesbachstr. 10
76185 Karlsruhe
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nitrado service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Nitrado: Easy Method
What is Nitrado
Nitrado is a game server hosting provider that rents and manages server instances for many multiplayer games, offers domain registration services, and provides account-based control via a web client, mobile apps, and platform storefronts (e.g., Microsoft/Xbox). It operates prepaid rental periods, auto-renewal subscriptions, and a support system for cancellations, refunds, and technical issues.
How to cancel Nitrado
- Web purchases: Log in to your Nitrado account, go to My Services → Service Settings → Manage Subscriptions and toggle off Auto‑Renewal; to fully cancel a service use the client area or submit a support ticket via server.nitrado.net support.
- Xbox/PC app purchases: Cancellations and refund requests must be handled through Microsoft Support; Nitrado cannot cancel these directly.
- Mobile app purchases: Contact Nitrado support - Nitrado may issue a refund if the case is eligible and after review; follow the support ticket process at server.nitrado.net support.
- To stop automatic renewal for web services, use the Manage Subscriptions toggle; cancelling after a renewal date generally disqualifies you from a refund.
What happens when you cancel
When a service is cancelled you will stop future automatic billing for that service if cancellation is completed prior to the next renewal. Access to the rented server typically remains for the paid rental period; if a refund is approved, it will usually reflect the unused portion of time. Nitrado may remove server files, domains, or other hosted content according to its data retention policies, so back up any important data before cancelling.
Will I get a refund?
Nitrado’s refund policy allows refunds only within the first 14 days after the original purchase, covering 100% of the remaining rental time. After 14 days no refunds are granted. Exceptions and exclusions include automatic renewals, modified services (slot/runtime/RAM/location changes), subscriptions, 3‑day servers, gift cards, and Paysafe cards - these are not eligible. Account credits can be refunded to the original payment method within 60 days. Domain registrations are non‑refundable because costs go to external registrars; Nitrado can delete a domain on request but cannot refund registration fees. Under Nitrado’s Terms, available remedies for dissatisfaction are limited to cessation of service or a refund up to one prepaid period’s price.
Nitrado plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Wargame: Red Dragon ~20‑player server | C$25.00 (approx., 2020 estimate) | Monthly | Approximate price for a 20‑player server; not official |
Your consumer rights in Canada
Canadian consumer protection generally provides a cooling‑off period for digital goods and services - often 14 days - which aligns with Nitrado’s 14‑day refund window. Exclusions (auto‑renewals, upgrades, credits) should be clearly disclosed at point of sale. Provincial laws require that automatic renewals receive explicit consent and that opt‑out mechanisms be easy to use; reports that renewal settings are obfuscated could raise issues under provincial acts such as Ontario’s Consumer Protection Act. If you believe terms were misleading or unfair, you may dispute the charge with your payment provider or contact your provincial consumer protection agency for guidance.
Customer experiences
Reviews are mixed. Many users praise Nitrado support staff as helpful, patient, and effective at resolving issues, and note quick, human responses on Trustpilot. Conversely, other reviews report serious issues such as payments taken without service, abrupt terminations, difficulty cancelling or obtaining refunds, recurring unwanted auto‑renewals, and inconsistent support responsiveness (comments found on Sitejabber, SourceForge, Reddit and other review sites). These varied experiences suggest outcomes depend on purchase method, timing, and the specific issue raised.
Documentation checklist
- Order ID(s) and invoice(s)
- Account email and username
- Service name and server ID
- Purchase date and payment method
- Screenshots of billing/auto‑renewal settings and any communication with support
- Desired outcome (cancel, refund, data backup request)
Common mistakes
Common errors include assuming an in‑app purchase can be refunded directly by Nitrado (Xbox/PC purchases must go through Microsoft), failing to cancel before the renewal date and thus losing refund eligibility, and neglecting to back up server data before cancelling. Other pitfalls: changing service parameters (slots, RAM, location) then requesting a refund - such modifications often void refund eligibility - and not keeping order numbers or screenshots of support conversations, which makes disputes harder to prove.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Nitrado client area) | Eligible within 14 days; refunds cover unused rental time | Low - Moderate (manage subscriptions and submit ticket if needed) |
| Xbox / PC app (Microsoft Store) | Handled by Microsoft Support; Nitrado cannot process directly | Moderate - High (must work with Microsoft’s procedures) |
| Mobile app purchases | May be refunded by Nitrado support if eligible after review | Moderate (case review by Nitrado required) |
After cancelling
After you cancel, keep copies of confirmations and any refund correspondence. If you need help or want to open a case, use Nitrado’s support portal at server.nitrado.net support. For cancellation guidance see the Nitrado cancellation guide at Nitrado cancellation guide. For domain questions and refunds, consult the FAQ at domain FAQ. To review terms and limitations, see Nitrado Terms and Conditions. If you suspect unfair or misleading practices and need to escalate, consider contacting your payment provider to dispute a charge or your provincial consumer protection office for further action.
Address
For written revocation or postal correspondence send a letter by post to:
marbis GmbH, Griesbachstr. 10, 76185 Karlsruhe, Deutschland
If sending from Italy, for certainty use raccomandata A/R. For other senders, a tracked letter or registered post is recommended to provide proof of delivery.